Insurance & Medical Aid · Support
1Life Cancellation Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
To cancel a 1Life policy, call the 1Life Cancellations Department on 0860 10 52 49 or email cancellations@1life.co.za. 1Life is a licensed life insurer and financial services provider (FSP 24769) that sells life, funeral, dread disease, disability and expense protector cover, with offices at Clientele Office Park in Morningside, Sandton.
The cancellations line and mailbox are printed in 1Life’s policy books, not on its website contact page. For 1Life’s other numbers, see the main 1Life Insurance contact details page.
1Life cancellation contact details at a glance
| Route | Details |
|---|---|
| Cancellations Department | 0860 10 52 49 |
| Cancellations Department email | cancellations@1life.co.za |
| Client Services (policy information, changes, payments) | 0860 10 51 94 |
| Client Services email | clientservices@1life.co.za |
| Policyholder WhatsApp / Sales | 0860 10 53 40 |
| Policyholder admin portal | mypolicy.1life.co.za/login |
| Complaints email | complaints@1life.co.za |
| Client Services hours | Monday to Friday 08:00 to 18:00; Saturday 09:00 to 13:00; closed Sunday |
| Physical address | Clientele Office Park, Corner Rivonia & Alon Road, Morningside, 2196 |
| Postal address | PO Box 1316, Rivonia, 2128 |
Official 1Life cancellation route
Both 1Life policy books, the funeral cover book and the life, dread disease and disability book, give the same cancellation route: call the Cancellations Department on 0860 10 52 49 or email cancellations@1life.co.za. 1Life says a cancellation must be notified to it by phone or in writing.
Client Services on 0860 10 51 94 handles policy information, changes and payments, and is open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Policyholders can also manage their policy on the admin portal at mypolicy.1life.co.za, or use WhatsApp on 0860 10 53 40.
What you need to know before cancelling
- Cooling-off period: you have 31 days from the date the policy was issued or changed. If you cancel within that time and no benefits have been paid, 1Life refunds your premiums less the cost of cover.
- After the cooling-off period: premiums already paid are not refunded.
- When cover stops: cover ends once 1Life receives the cancellation request or premium payments stop. No benefits are paid for events after the cancellation date.
- Restructuring first: the policy book asks clients who are thinking of cancelling to speak to a consultant about restructuring the policy first.
1Life can also cancel a policy itself if premiums are missed three times over the life of the policy, or, for funeral cover, if a payment is not received within 31 days of the normal deduction date. Lapsed cover may be reinstated on request. For funeral cover that lapsed more than two months ago, the standard six-month waiting period for natural death applies again.
Step-by-step cancellation process
- Have your policy details ready and decide whether you want to cancel or rather ask about restructuring the policy.
- Call the Cancellations Department on 0860 10 52 49 or email cancellations@1life.co.za to request the cancellation.
- If you are within 31 days of the policy being issued or changed and no claim has been paid, your premiums are refunded less the cost of cover.
- Stop the debit order only after 1Life confirms the cancellation. Stopping premiums also ends your cover.
Escalation route
If a cancellation is not handled properly, email 1Life’s complaints team at complaints@1life.co.za and include your policy number and the date you asked to cancel. To report fraud, 1Life’s fraud line is 0861 11 56 53.
For other insurers, browse the insurance and medical aid hub or the insurance directory 1 to A listings.
Frequently asked questions
What is the 1Life cancellation number?
The 1Life Cancellations Department number is 0860 10 52 49.
What is the 1Life cancellation email address?
Email cancellations@1life.co.za to cancel a 1Life policy in writing.
Will I get my premiums back if I cancel my 1Life policy?
Only if you cancel within 31 days of the policy being issued or changed and no benefits were paid. The refund is your premiums less the cost of cover. After that, no premiums are refunded.
Can I just stop my 1Life debit order?
Stopping premiums ends your cover, but notify 1Life by phone or in writing and stop the debit order only after 1Life confirms the cancellation.
Can a cancelled or lapsed 1Life policy be reinstated?
Lapsed cover may be reinstated on request. For funeral cover lapsed more than two months, the six-month natural-death waiting period applies again.
Sources
- 1Life, Contact us: 1life.co.za/contact, read 2026-09-26
- 1Life, Funeral Cover Policy Book: 1life.co.za/globalassets/terms–conditions/1life_funeral_policy_book.pdf, read 2026-09-26
- 1Life, Insurance Policyholder Book: 1life.co.za/globalassets/products/1life-insurance-policyholder-book-2023.pdf, read 2026-09-26