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OUTsurance Cancellation Contact Details
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To cancel an OUTsurance policy, call Client Care on 08 600 70 000; OUTsurance does not publish a separate cancellations email, and its general mail option is cc@out.co.za. OUTsurance is part of OUTsurance Group Limited: short-term cover is written by OUTsurance Insurance Company Limited and life cover by OUTsurance Life Insurance Company Limited.
This page covers cancelling a policy. For OUTsurance’s other numbers, see the main OUTsurance contact details page.
OUTsurance cancellation contact details at a glance
| Route | Details |
|---|---|
| Cancel a policy (Client Care) | 08 600 70 000 |
| Client email (general mail option) | cc@out.co.za |
| International callers | +27 12 673 3000 |
| Sales | 08 600 60 000 |
| Self-service client portal / OUTsurance App | Log in online or use the OUTsurance App |
| FAIS / Policyholder Protection Rules compliance feedback | +27 12 688 6800 |
| FAIS / PPR compliance email | compliance@out.co.za |
| Client Care hours | Monday to Thursday 07:00 to 18:00; Friday 08:00 to 18:00; Saturday 08:00 to 13:00; public holidays 08:00 to 17:00 |
| Physical address | 1241 Embankment Rd, Zwartkop Ext 7, Centurion, South Africa 0157 |
| Postal address | P.O. Box 8443, Centurion 0046, South Africa |
Official OUTsurance cancellation route
OUTsurance’s FAQ says that to cancel your policy you call 08 600 70 000. This is the Client Care line, open Monday to Thursday from 07:00 to 18:00, Friday from 08:00 to 18:00, Saturday from 08:00 to 13:00 and public holidays from 08:00 to 17:00.
From outside South Africa, call +27 12 673 3000. That line is open Monday to Thursday 07:00 to 19:00, Friday 08:00 to 18:00, Saturday 09:00 to 13:00 and public holidays 09:00 to 17:00. If you bought your policy through a broker, you may also contact your OUTsurance broker directly.
OUTsurance does not list a dedicated cancellation email address. cc@out.co.za is its general mail option for clients, but the FAQ routes cancellations to the phone line.
What you need before contacting OUTsurance
Have your policy details ready when you call. Before it processes a cancellation, an OUTsurance advisor will go through your options and check whether your cover, premiums or benefits can be adjusted instead, so decide beforehand whether you want to cancel outright or would consider a change.
If you only need to update personal details, you do not need to cancel: you can do this in the OUTsurance App, on the online client portal, or by calling 08 600 70 000.
Step-by-step cancellation process
- Have your policy details ready and call Client Care on 08 600 70 000 (or +27 12 673 3000 from abroad).
- The advisor reviews your options first, including whether your cover, premiums or benefits can be adjusted.
- If you still want to cancel, the advisor processes the cancellation.
- If you have a broker, you may contact the broker directly instead.
Escalation route
OUTsurance invites feedback on its compliance or non-compliance with FAIS or the Policyholder Protection Rules on +27 12 688 6800 or compliance@out.co.za. If you feel a cancellation was not handled fairly, this is OUTsurance’s own route for raising it.
OUTsurance Insurance Company Limited (registration number 1994/010719/06) is a licensed non-life insurer and FSP. OUTsurance Life Insurance Company Limited (2007/035347/06) is a licensed life insurer and FSP. OUTsurance Group Limited’s registration number is 2010/005770/06.
For other insurers, browse the insurance and medical aid hub or the insurance directory O to P listings.
Frequently asked questions
What is the OUTsurance cancellation number?
Call Client Care on 08 600 70 000. From abroad, call +27 12 673 3000.
Is there an OUTsurance policy cancellation email address?
OUTsurance does not publish a cancellations email. Its general mail option is cc@out.co.za, but its FAQ says to cancel by phoning 08 600 70 000.
Can I cancel my OUTsurance policy on a Saturday?
Client Care is open on Saturdays from 08:00 to 13:00 and on public holidays from 08:00 to 17:00.
Will OUTsurance try to change my policy instead?
Yes. An advisor will first check whether your cover, premiums or benefits can be adjusted, then process the cancellation if you still want it.
Sources
- OUTsurance, Insurance clients FAQ: outsurance.co.za/insurance-clients/faq/, read 2026-09-25
- OUTsurance, Contact OUTsurance: outsurance.co.za/about-outsurance/contact-outsurance/, read 2026-09-25