OUTsurance Contact Details

The main OUTsurance contact number for existing clients is 08 600 70 000 for Client Care and claims. For a new quote, call Sales on 08 600 60 000, while the OUTsurance emergency number for Help@OUT roadside and home assistance is 08 600 80 000, available 24 hours a day, 7 days a week. From outside South Africa, call +27 12 673 3000. The general client email address is cc@out.co.za. Every detail below was read from OUTsurance’s Contact us, Help@OUT, FAQ and scams pages on outsurance.co.za on 14 September 2026.

OUTsurance contact numbers and email addresses

What you need	Contact
Client Care (policy changes, documents)	08 600 70 000
Claims	08 600 70 000
Cancel a policy	08 600 70 000 (Client Care)
Sales and new quotes	08 600 60 000
Life cover and funeral cover	08 600 60 000
House insurance (buildings and contents) quotes	08 600 60 000
Business insurance, including business interruption cover	08 600 60 000
Help@OUT roadside and home emergencies (24/7)	08 600 80 000
International callers	+27 12 673 3000
Client email	cc@out.co.za
Report a scam email (24/7)	reportscams@out.co.za
Fraud line	08 601 02 117, reportfraud@out.co.za
Anonymous whistleblowing line	0800 204 855, outsurance@tip-offs.com
Compliance and FAIS feedback	+27 12 688 6800, compliance@out.co.za
Postal address	PO Box 8443, Centurion, 0046
Physical address	1241 Embankment Road, Zwartkop Ext 7, Centurion, 0157

Which OUTsurance contact number should you use?

The three main OUTsurance contact numbers have similar formats but different purposes. Use 08 600 70 000 if you already have a policy and need Client Care, want to change policy details, need documents, want to register a claim or need to cancel. Use 08 600 60 000 for Sales and new quotes, including life cover, funeral cover and business insurance. Use 08 600 80 000 for Help@OUT roadside or home emergencies.

OUTsurance’s contact page says that for the fastest response you should call 08 600 60 000 or 08 600 70 000. If you took out your cover through an OUTsurance broker, the contact page also says you may contact that broker directly.

There is a number-link mismatch to be aware of. When checked on 14 September 2026, the “08 600 60 000” number displayed in the header of outsurance.co.za was linked to dial 0860 060 001, while the Sales number on the contact page itself dialled 0860 060 000. On 25 September 2026 the same mismatch appeared on the life, funeral and business insurance pages: they displayed 08 600 60 000 but linked to 0860 060 001. If you are using a phone, type the displayed number yourself rather than tapping the link.

OUTsurance emergency number for Help@OUT

The OUTsurance emergency number for Help@OUT is 08 600 80 000. It is available 24 hours a day, 7 days a week for roadside and home emergencies.

For car clients, OUTsurance arranges towing and covers towing and storage costs. For a flat battery, flat tyre or keys locked in the car, it pays the call-out fee and the first hour of labour. If you break down more than 50 km from home, it arranges overnight accommodation or alternative transport.

For a home emergency, Help@OUT can send a locksmith, electrician, plumber, tree feller, beekeeper, builder or glazier. OUTsurance pays the call-out fee and first hour of labour. It can also provide a security guard for a 12-hour shift if an insured incident has left your home unsecured.

Roadside assistance and home assistance each have annual limits of R5,000 and a maximum of two incidents. Help@OUT is not included in Essential OUTsurance. OUTsurance’s FAQ says using Help@OUT does not affect your OUTbonus. The app’s Panic Assistance button can also send the nearest medical or armed response unit to policyholders, at no extra cost.

OUTsurance contact number operating hours

• Sales (08 600 60 000): Monday to Thursday 08:00 to 19:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00, public holidays 08:00 to 17:00
• Client Care (08 600 70 000): Monday to Thursday 07:00 to 18:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00, public holidays 08:00 to 17:00
• Claims (08 600 70 000): Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00, public holidays 08:00 to 17:00
• International (+27 12 673 3000): Monday to Thursday 07:00 to 19:00, Friday 08:00 to 18:00, Saturday 09:00 to 13:00, public holidays 09:00 to 17:00
• Help@OUT (08 600 80 000): 24 hours a day, 7 days a week
• Life insurance call centre (08 600 60 000): Monday to Friday 08:00 to 17:00, Saturday 08:30 to 13:00

OUTsurance Client Care, claims and policy changes

For an existing policy, use 08 600 70 000. OUTsurance lists this number for Client Care and claims. Client Care can be used for policy changes and documents, while claims are also registered through the same number.

OUTsurance’s FAQ says there are no claim forms. Claims are registered over the phone, with calls digitally voice recorded instead of using paperwork. You can also start a claim through the OUTsurance App or the MyOUTsurance client portal.

OUTsurance email address in South Africa

The general OUTsurance email address for clients is cc@out.co.za. OUTsurance lists it as its “mail option” for clients after its phone lines and your broker.

The official OUTsurance addresses shown on the contact page end in out.co.za, apart from the independent whistleblowing mailbox, outsurance@tip-offs.com. Although cc@out.co.za is available for general client contact, OUTsurance’s FAQ says claims are registered by phone rather than through claim forms. To report a claim, call 08 600 70 000 or use the app or MyOUTsurance portal.

How to cancel an OUTsurance policy

To cancel an OUTsurance policy, including car insurance, use Client Care on 08 600 70 000. The line is open Monday to Thursday 07:00 to 18:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00 and public holidays 08:00 to 17:00.

OUTsurance’s FAQ names the phone route for cancellation. An advisor first discusses whether your cover, premiums or benefits can be adjusted and then processes the cancellation.

OUTsurance cancellation email address

OUTsurance publishes no dedicated cancellation email address and no online cancellation option. Its general client mail option is cc@out.co.za, but that address is not named as a cancellation channel. Use 08 600 70 000 to cancel. If you bought your cover through a broker, you can also contact that broker directly.

OUTsurance life cover and funeral cover contact details

For OUTsurance life cover, use the life insurance call centre on 08 600 60 000. It is open Monday to Friday 08:00 to 17:00 and Saturday 08:30 to 13:00.

OUTsurance’s life cover products are death cover, critical illness cover and funeral cover, underwritten by OUTsurance Life Insurance Company Limited (reg. 2007/035347/06). Life and funeral policies do not qualify for OUTbonus.

OUTsurance funeral cover contact number

For funeral cover quotes, call 08 600 60 000. To claim, start the claim through the app or client portal or call 08 600 70 000.

OUTsurance’s funeral cover includes a R5,000 stillborn benefit after 26 weeks of pregnancy and a premium waiver benefit that keeps cover going for three months after a valid claim on the main life insured. A “pause and play” benefit lets you pause the policy for up to three months, up to three times over its lifetime, once you are out of any waiting period.

OUTsurance house insurance contact number

For an OUTsurance house insurance quote, call Sales on 08 600 60 000. OUTsurance sells house insurance as buildings insurance, which covers the structure and fixtures of your home, and contents insurance, which covers what is inside it against damage and theft. If you already have a home policy, use Client Care and claims on 08 600 70 000. For more detail, see OUTsurance home insurance contact details.

OUTsurance business insurance contact number

The OUTsurance business insurance contact number is 08 600 60 000. Business insurance uses the Sales line, open Monday to Thursday 08:00 to 19:00 and Friday 08:00 to 18:00. For more detail, see OUTsurance business insurance contact details.

OUTsurance business interruption cover

OUTsurance publishes no separate number for business interruption cover: quotes go through 08 600 60 000. Business interruption insurance is part of its general business insurance. As standard it covers loss of profits when your business is interrupted by damage at your own premises, and you can add cover for damage at a supplier’s or customer’s premises. OUTsurance says the cover lets you recover lost gross revenue, gross profit and gross rental income, as well as increases in cost of working.

OUTsurance Centurion office and address

OUTsurance publishes its physical address as 1241 Embankment Road, Zwartkop Ext 7, Centurion, 0157. Its postal address is PO Box 8443, Centurion, 0046. The page checked for this rewrite publishes only the Centurion head office and no Durban office or regional numbers. Service is handled through the national contact numbers above.

OUTsurance call-back options

OUTsurance’s FAQ says that if you have lost your facility document, you can call Client Care on 08 600 70 000 or load your request online and OUTsurance will call you back. The link now leads to the Clients section of outsurance.co.za, where clients can amend a policy, submit a claim, download insurance documents or find an inspection centre. That section again gives Client Care as 08 600 70 000.

For a new quote, use “Start a quote” on the website or app. OUTsurance’s submit-a-claim page also has a “Call me” form where you can choose whether you want to make a change to your policy, get a quote or submit a claim, after which an advisor calls you back. An online quote form likewise triggers an advisor call-back with a personalised premium.

OUTsurance does not publish an SMS or “please call me” SMS number on the pages checked. The available routes described there are the “Call me” form or the app.

OUTsurance App and MyOUTsurance

OUTsurance suggests using the OUTsurance App, available on the App Store, Google Play and Huawei AppGallery, or the MyOUTsurance client portal before calling. The app and portal use the same OUT ID login.

They let you view and update your policy and personal details, request policy documents, submit a claim and follow it on the claims tracker, and start a quote. The app also handles geyser and windscreen claims end to end, digital vehicle inspections using a few photos, adding new items to OUT-and-About cover, and SmartDrive, which OUTsurance says can earn a 10% vehicle premium discount.

OUTsurance contact details from outside South Africa

From outside South Africa, call +27 12 673 3000. The international line is open Monday to Thursday 07:00 to 19:00, Friday 08:00 to 18:00, Saturday 09:00 to 13:00 and public holidays 09:00 to 17:00.

If you need to claim while abroad, OUTsurance’s FAQ says to call +27 12 673 3000 or give OUTsurance the name of a contact person in South Africa who will handle the claim for you.

OUTsurance premium payments

Premiums are paid by debit order only. OUTsurance does not accept premium payments over the internet. If your bank returns a premium, you have a grace period of at least 15 days and OUTsurance re-submits the debit order automatically.

OUTsurance says it cannot debit a double premium the next month. A month without a paid premium is therefore a month without cover.

OUTsurance fraud line, scam email and complaints

For suspicious messages, OUTsurance says it will never ask you to confirm banking details or other sensitive information by email or online. Forward a suspicious message to reportscams@out.co.za, or check it with the fraud line on 08 601 02 117 or by emailing reportfraud@out.co.za.

The fraud line operates Monday to Friday 08:00 to 17:00, with messages taken 24/7. If you have already shared banking details, OUTsurance says to contact your bank immediately.

Fraud can also be reported anonymously through the independent whistleblowing line on 0800 204 855 or at outsurance@tip-offs.com. Feedback about OUTsurance’s compliance with the FAIS Act or the Policyholder Protection Rules goes to +27 12 688 6800 or compliance@out.co.za. For other complaints, start with Client Care on 08 600 70 000 or cc@out.co.za.

Frequently asked questions

What is the OUTsurance contact number?

For existing clients, Client Care and claims use 08 600 70 000. For Sales and new quotes, use 08 600 60 000.

What is the OUTsurance emergency number?

The Help@OUT emergency number is 08 600 80 000 for roadside and home emergencies. It is available 24 hours a day, 7 days a week.

What OUTsurance contact number should I use for claims?

Call 08 600 70 000 for claims. Claims can also be started through the OUTsurance App or MyOUTsurance client portal.

How do I cancel my OUTsurance policy?

Call Client Care on 08 600 70 000. An advisor discusses your options and then processes the cancellation.

What is the OUTsurance cancellation email address?

OUTsurance publishes no dedicated cancellation email address. Its general client email is cc@out.co.za, but cancellations are done by phone on 08 600 70 000.

Can I cancel my OUTsurance policy online?

OUTsurance publishes no online cancellation option. Use 08 600 70 000 to cancel.

What is the OUTsurance life cover contact number?

Call 08 600 60 000. The life insurance call centre is open Monday to Friday 08:00 to 17:00 and Saturday 08:30 to 13:00.

What number do I call for OUTsurance house insurance?

Call 08 600 60 000 for a buildings or contents insurance quote. Existing home insurance clients use 08 600 70 000.

Does OUTsurance offer business interruption cover?

Yes. Business interruption insurance is part of OUTsurance’s general business insurance. Call 08 600 60 000 for a quote.

What are OUTsurance’s operating hours?

Client Care is open Monday to Thursday 07:00 to 18:00, Friday 08:00 to 18:00 and Saturday 08:00 to 13:00. The Help@OUT helpline on 08 600 80 000 runs 24 hours a day, 7 days a week.

Sources

• OUTsurance Contact us page, outsurance.co.za/about-outsurance/contact-outsurance, read 14 September 2026
• OUTsurance Help@OUT, Panic Assistance, FAQ, Clients and Scams pages, outsurance.co.za, read 14 September 2026
• OUTsurance Contact us and FAQ pages, outsurance.co.za/about-outsurance/contact-outsurance and outsurance.co.za/insurance-clients/faq, read 25 September 2026
• OUTsurance life insurance, funeral cover, business insurance and submit a claim pages, outsurance.co.za/life-insurance, /life-insurance/funeral-plan/funeral-cover, /business-insurance and /insurance-clients/submit-claim, read 25 September 2026
• OUTsurance Contact us, home insurance and general business insurance pages, outsurance.co.za/about-outsurance/contact-outsurance, /home-insurance and /business-insurance/general-business-insurance, read 12 October 2026