OUTsurance publishes three main numbers that are easy to confuse because they differ by a single digit in the middle: sales is 08 600 60 000, while client care and claims share 08 600 70 000. Get that digit wrong and you reach a sales consultant when you meant to report an accident. There is a third, 08 600 80 000, for Help@OUT, which is the only one running 24 hours a day — everything else keeps published hours, and those hours differ between sales, client care and claims. There is also a genuine fault on OUTsurance’s own website worth knowing about before you tap anything: the click-to-call link in the site header dials a different number from the one displayed beside it. Details below, all taken from OUTsurance’s own contact page.
Official contact channels
- Sales: 08 600 60 000
- Client care: 08 600 70 000
- Claims: 08 600 70 000
- Help@OUT, 24/7: 08 600 80 000
- International: +27 12 673 3000
- Email: [email protected]
- Self-service: the OUTsurance App and the MyOUTsurance portal, for downloading documents, updating details, submitting a claim and starting a quote
A caution about the website itself. The number displayed in the site header is 08 600 60 000, but the underlying click-to-call link on that header dials 0860 060 001 — a different final digit. Tapping it on a phone will misdial. Dial the number as printed rather than tapping the header link, or use the contact page, where the links are correct.
What this organisation provides
OUTsurance provides short-term and life insurance in South Africa, covering cars and other vehicles, home contents, buildings, portable items through OUT-and-About, motor warranty, pet insurance, life and funeral cover, and a range of business lines including fleet, agricultural, engineering, motor traders, hospitality, contractors all risk and liability. The group operates through several licensed entities: OUTsurance Insurance Company Limited, registration 1994/010719/06, is the licensed non-life insurer, and OUTsurance Life Insurance Company Limited, registration 2007/035347/06, the licensed life insurer, both financial services providers. OUTsurance Holdings Company Limited, registration 1997/022260/06, is the licensed controlling company. Your policy schedule names which entity holds your cover.
Address and operating information
- Sales: Monday to Thursday 08:00 to 19:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00, public holidays 08:00 to 17:00
- Client care: Monday to Thursday 07:00 to 18:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00, public holidays 08:00 to 17:00
- Claims: Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00, public holidays 08:00 to 17:00
- International: Monday to Thursday 07:00 to 19:00, Friday 08:00 to 18:00, Saturday 09:00 to 13:00, public holidays 09:00 to 17:00
Client care and claims both open at 07:00 on weekdays, an hour before sales — useful if you need to report something first thing. Only Help@OUT is available around the clock.
Support and escalation routes
- Scams: [email protected], monitored 24 hours a day, seven days a week. OUTsurance also publishes a page listing current scams.
- Fraud: 08 601 02 117, Monday to Friday 08:00 to 17:00 with messages accepted at any hour, or [email protected], monitored 24/7. OUTsurance states calls and information are treated with confidentiality and anonymity.
- Whistleblowing: for complete anonymity, an independently managed line on 0800 204 855, Monday to Friday 08:00 to 17:00, or [email protected] at any hour.
- Compliance and FAIS matters: +27 12 688 6800 or [email protected], for feedback on compliance with the FAIS Act or the Policyholder Protection Rules. OUTsurance is an authorised financial services provider and publishes both its insurance and life licences.
- If you bought through a broker, OUTsurance suggests contacting that broker directly as an alternative route.
Sources
The telephone numbers, email addresses, operating hours and company registrations on this page were read from OUTsurance’s own contact page at outsurance.co.za on 30 August 2026. The mismatch between the header’s displayed number and its click-to-call link was observed on that date in a live browser and is reported as found. Nothing has been inferred or taken from a directory.