Insurance & Medical Aid · Contact details
OUTsurance Car Insurance Contact Details
OUTsurance car insurance is sold on 08 600 60 000, and existing policyholders call Client Care and Claims on 08 600 70 000. Roadside and emergency help runs separately on Help@OUT, 08 600 80 000, 24/7. OUTsurance Insurance Company Limited is a licensed non-life insurer in the OUTsurance Holdings group, and car insurance is only one of its products; the main OUTsurance contact details page carries the rest.
OUTsurance car insurance contact details at a glance
| Route | Details |
|---|---|
| Sales (new car insurance quotes) | 08 600 60 000 |
| Client care (existing policies, changes) | 08 600 70 000 |
| Claims | 08 600 70 000 |
| International callers | +27 12 673 3000 |
| Help@OUT 24/7 emergency and roadside assistance | 08 600 80 000 |
| Client email (mail option) | cc@out.co.za |
| Report fraud | 08 601 02 117 or reportfraud@out.co.za |
| Report email scams | reportscams@out.co.za |
| Compliance feedback | +27 12 688 6800 or compliance@out.co.za |
| OUTsurance App / MyOUTsurance portal | Download documents and update personal details |
| Physical address | 1241 Embankment Rd, Zwartkop Ext 7, Centurion, 0157 |
| Postal address | P.O. Box 8443, Centurion, 0046 |
OUTsurance car insurance quote: the sales line and its hours
A new car insurance quote starts on 08 600 60 000. Sales answers Monday to Thursday from 08:00 to 19:00, Friday from 08:00 to 18:00, Saturday from 08:00 to 13:00 and public holidays from 08:00 to 17:00. Callers from outside South Africa use +27 12 673 3000, which is answered Monday to Thursday from 07:00 to 19:00.
OUTsurance claims and client care number
Claims and client care share one line: 08 600 70 000. Claims staff answer Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00 and public holidays 08:00 to 17:00. Client care runs Monday to Thursday 07:00 to 18:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00 and public holidays 08:00 to 17:00. The same number handles reporting a claim and changes to an existing policy, so say which you are calling about. You can also email cc@out.co.za, contact your OUTsurance broker directly, or use the OUTsurance App or MyOUTsurance portal to download documents and update your personal details.
Help@OUT roadside assistance number
Help@OUT on 08 600 80 000 is the emergency and roadside assistance line and it runs 24/7. It comes standard with OUTsurance’s comprehensive car cover, so roadside emergencies go here rather than to the claims line.
OUTsurance car cover types and the Cash OUTbonus
Comprehensive cover includes a fixed excess and 24/7 Help@OUT roadside assistance. Essential cover is the cheaper option for unfinanced cars older than five years and worth under R150,000: claims are paid in cash so you choose your own repairer, with up to R1 million third-party liability cover. A motor warranty is the third product in the range.
The Cash OUTbonus pays back 10% of your paid car premiums after three consecutive claim-free years.
Reporting fraud and email scams
To report fraud, call 08 601 02 117 (Monday to Friday 08:00 to 17:00) or email reportfraud@out.co.za at any time. Forward suspicious emails to reportscams@out.co.za. For feedback on compliance matters, OUTsurance lists +27 12 688 6800 and compliance@out.co.za.
Compare other car insurers in the insurance directory O to P listings or the insurance and medical aid hub.
Where OUTsurance car insurance is based
OUTsurance Insurance Company Limited, registration number 1994/010719/06, is headquartered at 1241 Embankment Rd, Zwartkop Ext 7, Centurion, 0157, with mail to P.O. Box 8443, Centurion, 0046. Note that claims can be rejected if the driver was under the influence, the car was not roadworthy or the driver had no valid licence.
Frequently asked questions
What is the OUTsurance car insurance contact number?
Sales for a new quote is 08 600 60 000, and Client Care and Claims for an existing policy is 08 600 70 000.
What is the OUTsurance roadside assistance number?
Help@OUT is 08 600 80 000 and runs 24/7, including for comprehensive policyholders at the roadside.
How do I call OUTsurance from outside South Africa?
Call +27 12 673 3000, answered Monday to Thursday from 07:00 to 19:00.
What is the OUTsurance email address?
The client mail option is cc@out.co.za. Fraud reports go to reportfraud@out.co.za and suspicious emails to reportscams@out.co.za.
Does OUTsurance Essential cover have conditions?
Yes. Essential cover is only for unfinanced cars older than five years and worth under R150,000. Claims are paid in cash so you choose your own repairer, with up to R1 million third-party liability cover.
Sources
- OUTsurance, Contact OUTsurance: outsurance.co.za/about-outsurance/contact-outsurance/, read 2026-09-26
- OUTsurance, Car insurance: outsurance.co.za/car-insurance/, read 2026-09-26