Insurance & Medical Aid · Support
OUTsurance Car Insurance Claims Contact Details
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The OUTsurance claims number for car insurance claims is 08 600 70 000, and for towing or emergency help call Help@OUT on 08 600 80 000, 24/7. OUTsurance Insurance Company Ltd handles car claims through this shared Claims line, the MyOUTsurance portal and the OUTsurance app.
OUTsurance car claims contact details at a glance
| Route | Details |
|---|---|
| Claims | 08 600 70 000 (Mon to Fri 07:00 to 18:00, Sat 08:00 to 13:00, public holidays 08:00 to 17:00) |
| Submit a claim online (MyOUTsurance) | my.outsurance.co.za/claim/login |
| Help@OUT 24/7 (roadside and emergency assistance) | 08 600 80 000 |
| Claims from outside South Africa | +27 12 673 3000 |
| Client care email | cc@out.co.za |
| Report fraud | 08 601 02 117 (Mon to Fri 08:00 to 17:00) |
| Report scams email | reportscams@out.co.za |
| OUTsurance app | App Store, Google Play and Huawei AppGallery |
| Address | 1241 Embankment Rd, Zwartkop Ext 7, Centurion 0157 |
Official car claims route
OUTsurance’s Claims line is 08 600 70 000. It is the same number as Client Care but runs on claims hours: Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00 and public holidays 08:00 to 17:00. You can also submit a car claim yourself on the OUTsurance app or the MyOUTsurance portal instead of phoning.
For help at the roadside, see OUTsurance roadside assistance. For all OUTsurance claim types, see OUTsurance claims contact details.
What you need before contacting
To use the online route you need to log in to MyOUTsurance or the OUTsurance app. If you have an OUTsurance broker, OUTsurance says you may also contact your broker directly. OUTsurance does not list a document checklist for car claims on its contact page.
Step-by-step contact process
- After an accident, call Help@OUT on 08 600 80 000 if you need towing or emergency help. It runs 24/7.
- Submit the claim on the OUTsurance app or the MyOUTsurance portal, or call Claims on 08 600 70 000.
- If you are outside South Africa, call +27 12 673 3000 (Mon to Thurs 07:00 to 19:00, Friday 08:00 to 18:00).
Escalation route
For general queries, email client care at cc@out.co.za. Suspected claims fraud can be reported on 08 601 02 117 (Mon to Fri 08:00 to 17:00) or anonymously on the whistleblowing line 0800 204 855. Scams can be reported any time to reportscams@out.co.za. More insurers are listed in the insurance directory.
Frequently asked questions
What is the OUTsurance car claims number?
Call Claims on 08 600 70 000, Monday to Friday 07:00 to 18:00 and Saturday 08:00 to 13:00.
Can I submit an OUTsurance car claim online?
Yes. Use the OUTsurance app or the MyOUTsurance portal at my.outsurance.co.za/claim/login.
Who do I call for towing after an accident?
Call Help@OUT on 08 600 80 000, which runs 24/7.
How do I claim from outside South Africa?
Call +27 12 673 3000.
Sources
- OUTsurance Contact OUTsurance page, outsurance.co.za/about-outsurance/contact-outsurance/, read 27 September 2026
- MyOUTsurance claim login, my.outsurance.co.za/claim/login, read 27 September 2026