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OUTsurance Roadside Assistance Contact Details
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OUTsurance roadside assistance runs under the name Help@OUT, on 08 600 80 000, 24 hours a day, seven days a week. Client care and claims are on 08 600 70 000 and sales on 08 600 60 000. These details were read from outsurance.co.za on 23 September 2026.
OUTsurance roadside assistance number
| Help@OUT (roadside, home and panic assistance) | 08 600 80 000, 24/7 |
|---|---|
| Client care | 08 600 70 000, Mon to Thu 07:00 to 18:00, Fri 08:00 to 18:00, Sat 08:00 to 13:00, public holidays 08:00 to 17:00 |
| Claims | 08 600 70 000, Mon to Fri 07:00 to 18:00, Sat 08:00 to 13:00, public holidays 08:00 to 17:00 |
| Sales and quotes | 08 600 60 000, Mon to Thu 08:00 to 19:00, Fri 08:00 to 18:00, Sat 08:00 to 13:00, public holidays 08:00 to 17:00 |
| International | +27 12 673 3000 |
| cc@out.co.za | |
| App | OUTsurance app, or the MyOUTsurance client portal |
Help@OUT is the only one of these lines that is staffed around the clock. Client care, claims and sales all keep office hours, so a Sunday breakdown goes to 08 600 80 000 and nowhere else.
What OUTsurance roadside assistance covers
OUTsurance describes the roadside part of Help@OUT as sending help directly to you if you are stuck at the side of the road, and names four situations: a breakdown, an accident, a flat tyre, or keys locked inside the vehicle.
Help@OUT is broader than roadside cover, though. The other two arms are:
- Home and office assistance: OUTsurance says it will send a qualified locksmith, electrician, plumber, tree feller, beekeeper, builder or glazier.
- Panic assistance: a panic button in the OUTsurance app that sends the nearest medical or armed response unit to where you are.
The panic button only works from the app, so it is worth installing and signing in before you need it rather than during an emergency.
When you call from the roadside
- Give your policy number, the vehicle registration and, as precisely as you can, where you are: road name, direction of travel and the last landmark or off-ramp you passed.
- Say whether anyone is injured, because that changes the response.
- Stay with the vehicle where it is safe to do so, and confirm the name of the service provider dispatched to you before you let anyone take the car.
- If the car has to be towed after an accident, you still need to submit the claim itself: that goes through 08 600 70 000, the app or the client portal.
Roadside help through the app instead of phoning
OUTsurance pushes most non-emergency work into the app and the MyOUTsurance portal, and the list of what you can do there is worth knowing before you sit in a queue: submit and track a claim, complete a geyser claim or a windscreen claim entirely online, do a digital vehicle inspection with a few photographs, view and change policy details, request documents, add a new item to OUT-and-About cover, and start a quote.
The same login works for both the app and the portal through what OUTsurance calls the OUT ID.
Is roadside assistance on your OUTsurance policy?
Help@OUT is presented by OUTsurance as a benefit that comes with its cover rather than as a separately sold roadside product, so what you can call out depends on which policies you hold. If you are not certain what your own schedule includes, the quickest check is in the app or the MyOUTsurance portal under your policy documents, or a call to client care on 08 600 70 000 during office hours. Ask specifically whether roadside, home and office assistance and panic assistance are all active on your policy, because they are three separate services under the one Help@OUT name.
OUTsurance fraud, scams and compliance numbers
| Report a scam using the OUTsurance name | reportscams@out.co.za, 24/7 |
|---|---|
| Report fraud | 08 601 02 117 (Mon to Fri 08:00 to 17:00, messages any time) or reportfraud@out.co.za |
| Anonymous whistleblowing line | 0800 204 855 (Mon to Fri 08:00 to 17:00) or outsurance@tip-offs.com |
| Compliance | +27 12 688 6800, compliance@out.co.za |
OUTsurance says the fraud line is treated with confidentiality and anonymity, and that the whistleblowing line is independently managed.
OUTsurance addresses and company details
| Physical address | 1241 Embankment Road, Zwartkop Ext 7, Centurion, 0157 |
|---|---|
| Postal address | PO Box 8443, Centurion, 0046 |
| Companies | OUTsurance Insurance Company Limited (1994/010719/06), a licensed non-life insurer; OUTsurance Life Insurance Company Limited (2007/035347/06), a licensed life insurer |
Frequently asked questions
What is the OUTsurance roadside assistance number?
Help@OUT answers on 08 600 80 000, 24 hours a day. It covers roadside, home and panic assistance.
What is the OUTsurance roadside assistance email address?
Client care email is cc@out.co.za. A scam that uses the OUTsurance name goes to reportscams@out.co.za, and fraud to reportfraud@out.co.za.
Where is OUTsurance located?
The physical address is 1241 Embankment Road, Zwartkop Ext 7, Centurion, 0157. The postal address is PO Box 8443, Centurion, 0046.
Are roadside insurance benefits standard with OUTsurance cover?
OUTsurance presents Help@OUT as a benefit that comes with its cover rather than as a separately sold product. Check your policy documents in the app or the MyOUTsurance portal, or call client care on 08 600 70 000 during office hours, to confirm which of the three services are active on your policy.
Sources
- OUTsurance, Contact OUTsurance: outsurance.co.za/about-outsurance/contact-outsurance (read 23 September 2026)
- OUTsurance, Help@OUT: outsurance.co.za/help-at-out (read 23 September 2026)