Insurance & Medical Aid · Support
OUTsurance Claims Contact Details
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To contact OUTsurance Claims, call +27 12 673 3000 (From outside South Africa), or email cc@out.co.za (Email).
The OUTsurance claims number is 08 600 70 000, not the number on the front of the website. Claims open at 07:00 on weekdays. Typing outsurance.co.za/claims does not reach a contact page, it redirects to a login portal. We read this on outsurance.co.za on 24 September 2026.
OUTsurance contact numbers
| What you need | Number | Hours |
|---|---|---|
| Claims and client care | 08 600 70 000 | Mon to Fri 07:00 to 18:00, Sat 08:00 to 13:00 |
| Sales and quotes | 08 600 60 000 | Fri 08:00 to 18:00, Sat 08:00 to 13:00 |
| Help@OUT | 08 600 80 000 | 24 hours, 7 days |
| From outside South Africa | +27 12 673 3000 | Mon to Thu 07:00 to 19:00, Fri 08:00 to 18:00 |
| cc@out.co.za | – |
All three main lines are open on public holidays, from 08:00 to 17:00, and the international line from 09:00 to 17:00.
Three numbers that differ by one digit
This is where people go wrong, because the numbers are almost identical.
08 600 60 000 is the number on every page of the OUTsurance website and in its advertising. It is the sales and quotes line.
08 600 70 000 is claims and the Client Care Department. This is the one you want for an existing policy.
08 600 80 000 is Help@OUT, and it is the only OUTsurance line that runs 24 hours a day, seven days a week.
OUTsurance itself says that for the fastest response you should call 08 600 60 000 or 08 600 70 000, and that you may also contact your OUTsurance broker directly.
The claims address is a login, not a contact page
If you have typed the claims address into your browser expecting a telephone number, this is what happened.
outsurance.co.za/claims redirects to my.outsurance.co.za, the claim login. It asks you to register or log in and does not display contact details at all.
That portal is genuinely useful if you want to submit a claim yourself, view or update your policy, change your personal details or request policy documents. OUTsurance also runs an app and the MyOUTsurance portal for the same purposes, and says using them saves time on the phone.
But if you want to speak to someone, the portal is a detour. Call 08 600 70 000.
Because the login page carries no contact details, be careful about any page that looks like an OUTsurance login and does show a phone number. Check the address bar before entering anything.
Claims opens an hour before the rest
The claims line runs Monday to Friday from 07:00 to 18:00, Saturday 08:00 to 13:00, and 08:00 to 17:00 on public holidays.
That 07:00 start is earlier than most insurers, and earlier than OUTsurance’s own international line, which opens at 07:00 only from Monday to Thursday and at 08:00 on Fridays.
Outside those hours, Help@OUT on 08 600 80 000 is the round-the-clock option.
Three separate ways to report a scam
OUTsurance splits this more finely than most insurers, and the distinctions are worth following.
| Purpose | Contact | Availability |
|---|---|---|
| Email scams | reportscams@out.co.za | 24 hours, 7 days |
| Report fraud | 08 601 02 117, reportfraud@out.co.za | Line Mon to Fri 08:00 to 17:00, messages and email 24/7 |
| Independent whistleblowing line | 0800 204 855, outsurance@tip-offs.com | Line Mon to Fri 08:00 to 17:00, email 24/7 |
Use reportscams@out.co.za for a phishing email or a fake OUTsurance message. OUTsurance also publishes a running list of current scams on its website, which is worth checking before you act on anything unexpected.
The 0800 204 855 line is described as independently managed, and OUTsurance states that reports to it can be made with complete anonymity. Its own fraud line asks for full co-operation, so the two serve different purposes: one for reporting something you witnessed, the other for reporting anonymously.
For compliance matters, OUTsurance publishes a separate contact on +27 12 688 6800 and at compliance@out.co.za.
Frequently asked questions
What is the OUTsurance Claims contact number?
The numbers listed on this page for OUTsurance Claims are +27 12 673 3000 (From outside South Africa) and 0800 204 855 (Independent whistleblowing line).
What is the OUTsurance Claims email address?
The email address listed on this page is cc@out.co.za (Email).
How do I know these OUTsurance Claims details are correct?
We only list details read from the official website or channels of OUTsurance Claims, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- OUTsurance contact page, outsurance.co.za/about-outsurance/contact-outsurance, for the claims, sales, Help@OUT, international and compliance numbers and their operating hours, the client care mailbox, and all three scam and fraud reporting channels (read 24 September 2026)
- A direct check of outsurance.co.za/claims, which redirected to the my.outsurance.co.za claim login (checked 24 September 2026)
- OUTsurance submit a claim page, for the guidance on calling 08 600 60 000 or 08 600 70 000 for the fastest response (read 24 September 2026)