Insurance & Medical Aid · Support
Bestmed Claims Contact Details
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The Bestmed claims email address is claims@bestmed.co.za and the claims telephone number is 086 000 2378. Chronic medicine queries go to medicine@bestmed.co.za on the same number. We read these details on bestmed.co.za on 24 September 2026.
Official contact details
| Claims email | claims@bestmed.co.za |
|---|---|
| Claims, chronic illness and medication telephone | 086 000 2378 |
| Chronic medicine email | medicine@bestmed.co.za |
| General enquiries | 086 000 2378, service@bestmed.co.za |
| Hospital authorisation | 080 022 0106, authorisations@bestmed.co.za |
| Maternity and infant care | maternity@bestmed.co.za |
| Tempo wellness programme | tempo@bestmed.co.za |
| New business and direct sales | 086 033 3838, newbusiness@bestmed.co.za |
| Anonymous fraud and ethics | 0800 111 627, bestmed@behonest.co.za |
| Emergency services, Netcare 911 | 082 911 |
Claims, chronic illness and medication all share one number, 086 000 2378, which is also the general enquiries number. The email addresses are what separate them, so use the right mailbox rather than expecting the phone menu to route you.
Bestmed writes the same number two ways on its own pages, as 086 000 2378 and as 0860 002 378. They are the same digits and dial the same line.
Which mailbox for which query
- A claim that has not been paid, has been short-paid or has been rejected: claims@bestmed.co.za.
- Chronic medicine applications, formulary questions and medicine that was not covered: medicine@bestmed.co.za.
- Authorisation before a hospital admission or a procedure: authorisations@bestmed.co.za, on 080 022 0106, which is a different number from the claims line.
- Membership, contributions, dependants, tax certificates and anything not clearly clinical: service@bestmed.co.za.
- Maternity benefits and the maternity care programme: maternity@bestmed.co.za.
Put your membership number in the subject line of any email. It is what the scheme searches on, and a message without it sits in a queue while somebody identifies you.
Bestmed offices
| Pretoria, head office | 086 000 2378, Glenfield Office Park, 361 Oberon Avenue, Faerie Glen, Pretoria, 0081 |
|---|---|
| Cape Town | 021 202 8808, Belvedere Office Park, Suite GE003, Ground Floor, Block E, Bella Rosa Street, Bellville, 7550 |
| Durban | 031 279 5420, Pencarrow Park, Unit 8, Office 1, Pencarrow Crescent, La Lucia Ridge, 4051 |
| Gqeberha (Port Elizabeth) | 041 363 8921, corner Carnarvon Place and Humewood Road, Building 3, Ground Floor, Humerail, Gqeberha, 6001 |
| Nelspruit | 013 101 0280, Crossing Office Block, Level 1, Block E, Crossing Shopping Centre, Nelspruit, 1200 |
| Polokwane | 086 000 2378, Tobara Place, Unit 2, 9 Watermelon Street, Platinum Park, Bendor, Polokwane, 0699 |
Every office uses service@bestmed.co.za rather than a local mailbox. Four have their own landline; Pretoria and Polokwane route through the share-call number.
These are walk-in offices for members, not claims processing centres. A claim still goes to the claims mailbox wherever you live.
What Bestmed covers
Bestmed runs 13 benefit options across four families: hospital plans, network plans, savings plans and comprehensive plans. Which one you are on decides what a claim pays, so quote the option name as well as your membership number.
The scheme also runs managed care programmes that have their own rules and their own claims treatment, including oncology, HIV and Aids through LifeSense, diabetes, maternity care, and a back and neck programme. A claim under one of those is assessed against the programme rather than against your day-to-day benefits.
Emergency medical transport, by road or air, runs through Netcare 911 on 082 911. That is an ambulance number, not a claims number.
Tempo, the scheme’s wellness programme, is included on all options at no extra cost and has its own mailbox. Queries about it do not belong in the claims queue.
The contact page moved
bestmed.co.za/contact-us now lands on an error page. The working address is bestmed.co.za/resources/contact-us.
The contact details themselves also sit in the footer of every page on the site, which is the quickest place to find them if a link fails.
Before you submit a claim
Most providers submit directly to the scheme. You only need to claim yourself where you paid the provider in cash or the practice does not submit electronically.
Attach the detailed account rather than a till slip. A medical scheme needs the practice number, the practitioner’s details, the ICD-10 codes, the tariff codes, the date of service and proof of payment where you have already paid.
Claims have a submission deadline under the Medical Schemes Act, running from the end of the month in which the service was rendered. Late claims are rejected on that ground alone, so send them promptly rather than saving them up.
If the matter is an admission rather than a claim, phone authorisations on 080 022 0106 before the admission. A claim for an unauthorised admission is a harder conversation than an authorisation is.
Frequently asked questions
What is the Bestmed Claims contact number?
The numbers listed on this page for Bestmed Claims are 086 000 2378 (Claims, chronic illness and medication telephone) and 080 022 0106 (Hospital authorisation).
What is the Bestmed Claims email address?
The email address listed on this page is claims@bestmed.co.za (Claims email).
How do I know these Bestmed Claims details are correct?
We only list details read from the official website or channels of Bestmed Claims, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Bestmed Contact Us page, bestmed.co.za/resources/contact-us, the six offices with their numbers and addresses and the departmental contact block (read 24 September 2026)
- Bestmed site footer, bestmed.co.za, the claims, medicine, service, authorisations, maternity, new business, fraud and Tempo channels (read 24 September 2026)