Bestmed Beat 2 Contact Details

There is no separate Bestmed Beat 2 contact number, because Beat 2 is one of the benefit options on Bestmed Medical Scheme rather than a scheme in its own right. Bestmed publishes no per-option telephone numbers at all. It routes by function instead, so Beat 2 members use the same contacts as every other option: general enquiries on 0860 002 378 (also written 086 000 2378), the 24 hour emergency line 082 911, and preauthorisation on 080 022 0106. What changes between options is what is covered, not who answers the phone.

Bestmed Beat 2 contact details at a glance

Route	Details
General enquiries	0860 002 378 (also written 086 000 2378)
Emergency, 24 hours	082 911
Preauthorisation	080 022 0106
Preauthorisation email	authorisations@bestmed.co.za
Claims email	claims@bestmed.co.za
Member service email	service@bestmed.co.za
Chronic and medicine benefits email	medicine@bestmed.co.za
Maternity email	maternity@bestmed.co.za
Joining and new business	086 033 3838
New business email	newbusiness@bestmed.co.za
Fraud and ethics reporting	0800 111 627
Fraud and ethics email	bestmed@behonest.co.za

Two of those stand apart from the rest. The preauthorisation line is the only tollfree 0800 number in the set, where the general and new business lines are 0860 and 086 share call numbers charged at a local rate. The fraud and ethics channel runs through an external reporting service rather than through Bestmed itself, which is the point of it: a report does not pass through the people it might concern.

Why there is no Bestmed Beat 2 contact number

Bestmed publishes no per-option telephone numbers at all. The same claims, authorisations and chronic medicine contacts serve every option including Beat 2, so the general line 0860 002 378 is the number to start with for a Beat 2 query, and 082 911 is the line for emergencies. The scheme’s own contact block, which appears on both its homepage and its contact route, lists no number under the Beat 2 name.

Bestmed Beat 2 email addresses by function

The mailboxes are staffed by function rather than by option, and each serves Beat 2 members as much as any other option. Send a preauthorisation request to authorisations@bestmed.co.za, a claim to claims@bestmed.co.za, a general member query to service@bestmed.co.za, a chronic medicine question to medicine@bestmed.co.za and a maternity question to maternity@bestmed.co.za. Joining and new business queries go to newbusiness@bestmed.co.za, and fraud or ethics reports go to bestmed@behonest.co.za.

Go to the function rather than to the general line wherever one exists, since the mailboxes are staffed separately. A chronic medicine query sent to claims, or an authorisation request sent to member service, will be forwarded rather than answered.

What Bestmed covers and where Beat 2 fits

Bestmed is a registered medical scheme, and Beat is one of its option families. The scheme groups its options into hospital plans, network plans, savings plans and comprehensive plans, and publishes a compare plans tool alongside a brochures, guides and forms section. BEAT3 Plus is among the more recent additions to the family, which is a reminder that option names and their contents change between benefit years.

Benefits are documented by area rather than by option, with separate published sections for oncology, prescribed minimum benefits, radiology, medicine and chronic benefits, HIV and Aids, diabetes, maternity care, back and neck, and preauthorisation. The scheme also runs a wellness programme called Tempo, free to members, with health and emotional wellbeing assessments that can now be completed online.

Which of those apply to Beat 2 in particular is set out in the option brochure rather than anywhere on a contact page. Download the current brochure from the brochures, guides and forms section before you call, because the first two questions on any benefit query will be which option you are on and which benefit year you are asking about.

Bestmed hours and address

No street address, postal address or office hours appear in the published contact block. The scheme operates through its telephone lines, its function mailboxes and a member portal rather than through a walk-in office, so there is nowhere to hand documents over in person.

Only the emergency number 082 911 is published as a 24 hour service. No operating hours are given for the general line, the authorisations line or any of the mailboxes, so treat them as business hours channels and use email where you need something on record outside them.

Escalating a Beat 2 query

Preauthorisation deserves particular attention on any option. Bestmed publishes it as its own benefit area with its own dedicated tollfree line, which is a fair indication of how central it is to whether a claim is paid. Get the authorisation reference before a planned admission and keep it, because the reference is what settles a later dispute about whether cover was confirmed.

If the scheme does not resolve a matter through member service, medical schemes in South Africa are regulated by the Council for Medical Schemes. That is the statutory body for an unresolved complaint, and it is also the right place when the dispute is about whether the scheme applied its own registered rules correctly, which is a different question from whether a benefit exists. Suspected fraud goes to the ethics line, 0800 111 627, rather than through the complaints route.

Frequently asked questions

What is the Bestmed Beat 2 contact number?

Bestmed publishes no per-option telephone numbers, so there is no Beat 2 number on its own. Beat 2 members use the scheme lines: general enquiries 0860 002 378, preauthorisation 080 022 0106 and emergencies 082 911.

What is the Bestmed Beat 2 email address?

Bestmed routes email by function rather than by option: claims@bestmed.co.za for claims, authorisations@bestmed.co.za for preauthorisation and service@bestmed.co.za for member service. The mailboxes serve every option, Beat 2 included.

Sources

• bestmed.co.za contact block, read on both the homepage and the contact route on 2 September 2026, for every number and mailbox above
• bestmed.co.za plans and options navigation, for the plan families, the compare plans tool and the brochures, guides and forms section
• bestmed.co.za benefits and cover navigation, for the published benefit areas including preauthorisation

All contact details on this page were read from the scheme own website and verified on 2 September 2026.