Sasolmed is a restricted medical scheme specifically designed for employees and retirees of Sasol. The scheme is administered by Discovery Health (Pty) Ltd. Below is a comprehensive list of all verified contact numbers, department-specific email addresses, physical walk-in centre operating details, and self-service channels for Sasolmed members.
General Customer Service & Enquiries
For general benefit queries, claims assistance, membership support, and general scheme information, contact the main customer service desk:
- Customer Care Call Centre: 0860 002 134
- Operating Hours: Monday to Friday, 08:00 – 17:00 (Excluding South African public holidays)
- General Email: [email protected]
- WhatsApp Support: 011 292 7306
- Official Website:www.sasolmed.co.za
Departmental Contact Email Addresses
To ensure efficient processing, queries can be sent directly to the relevant specialized departments:
| Department / Service | Primary Email Address |
| General Enquiries & Claims | [email protected] |
| New Membership Applications | [email protected] |
| Claim Submissions | [email protected] |
| Amended Account Submissions | [email protected] |
| Hospital & Out-of-Hospital Pre-authorisations | [email protected] |
| Chronic Illness Benefit Enquiries | [email protected] |
| Oncology Management Programme | [email protected] |
| HIVCare Programme | [email protected] |
| Mental Health Programme | [email protected] |
| Client Liaison Consultant Bookings | [email protected] |
| Motor Vehicle Accident (MVA / RAF) Claims | [email protected] |
| Ex Gratia Applications | [email protected] |
| Foreign Claims Submissions | [email protected] |
Technical & Digital Support
For assistance with logging in, website registration, password resets, One-Time Pins (OTPs), or mobile application issues:
- Web Support Phone Number: 0860 100 696
- Web Support Email: [email protected]
- App Support: 0860 002 134
- Digital Support Hours: Monday to Friday, 08:00 – 17:00
Fraud & Ethics 24-Hour Hotline
To report suspected fraud, abuse, or unethical behavior confidentially:
- Toll-Free Hotline: 0800 004 500
- Email: [email protected]
- Availability: 24 Hours / 7 Days a week
Walk-In Centres
Sasolmed operates physical Walk-in Support Centres providing face-to-face consultant assistance for benefit guidance and administrative requests:
- Locations: Secunda and Sasolburg
- Operating Hours: Monday to Friday, 08:00 – 16:00
Postal & Scheme Administrative Details
- Postal Address: PO Box 652509, Benmore, 2010
- Scheme Administrator: Discovery Health (Pty) Ltd
- Regulatory Body: Registered with the Council for Medical Schemes (CMS)