Clientele Contact Details

The Clientèle contact number is 011 320 3000, the head office and call centre line for policy, billing and life claims queries. The Clientèle WhatsApp number is 067 342 7248, which Clientèle uses for claims and encashment queries, and legal claims have a separate WhatsApp line, 064 000 2096. Clientèle Life’s email address is services@clientele.co.za, and legal plan queries go to legalservices@clientele.co.za. Clientèle’s head office is at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196. Every detail below was read from Clientèle’s Head Office, Life & Legal Claims, Claims Process and Complaints Procedures pages on clientele.co.za on 14 September 2026.

Clientèle contact details

What you need	Contact
Head office and call centre	011 320 3000
WhatsApp (claims and encashments)	067 342 7248
Clientèle Life policies email	services@clientele.co.za
Life claims email	claims@clientele.co.za
Legal policies email	legalservices@clientele.co.za
Legal claims	011 320 3020, WhatsApp 064 000 2096
After-hours legal emergencies (24 hours)	0860 004 529
Broker Division	011 320 3488, brokers@clientele.co.za
Complaints Independent Arbitrator	complaintsarbitrator@clientele.co.za
Head office address	Clientèle Office Park, cnr Rivonia and Alon Road, Morningside, 2196

Clientèle customer care hours

Clientèle’s head office is open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Life claims keep shorter hours, Monday to Friday 08:00 to 16:00, while legal claims are open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Outside those times, the only line Clientèle lists as available around the clock is the legal claims number, 0860 004 529, which is for legal emergencies and legal claims only.

Clientèle WhatsApp numbers

Clientèle publishes two WhatsApp numbers. Its main WhatsApp number, 067 342 7248, appears on its home page and head office page, and its claims page says to use it for claims and encashment queries. Legal claims use a different WhatsApp number, 064 000 2096. Clientèle notes that standard rates apply to both. For policy changes, Clientèle points you to its self-service option and the Clientèle App on Google Play and the Apple App Store rather than WhatsApp.

Is there a Clientèle toll-free number?

No. None of Clientèle’s contact pages lists a toll-free 0800 number. The main line, 011 320 3000, is a Johannesburg landline charged at normal rates, and 0860 004 529 is a shared-cost number for legal claims. If you want to avoid call costs, use the call-back form on clientele.co.za: enter your name, phone number and the reason for your query, and a consultant contacts you. The form covers policy details, billing and debit orders, life, funeral, disability, H.E.L.P, legal and savings claims, cancellations, compliments and complaints, potential fraud, and Clientèle Loans.

Clientèle offices

Clientèle’s website lists a single office: its head office at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196, which it also describes as Rivonia, Morningside. It does not publish a list of regional branches, so searches for “Clientèle offices near me” lead back to this address. Clientèle’s claims page says you can visit head office to lodge a funeral or H.E.L.P claim, but for most people calling 011 320 3000, emailing or using WhatsApp is quicker.

How to lodge a Clientèle claim

• Funeral claims: call 011 320 3000, email claims@clientele.co.za, SMS your policy number to 31041, request a call back, fax 011 320 3170, or visit head office. Have the DHA 1663 notice of death, the death certificate and certified IDs of the insured and beneficiary; an unnatural death also needs a police report.
• H.E.L.P hospital claims: call 011 320 3000, email claims@clientele.co.za or SMS your policy number to 43973. Claims are processed after discharge, and only hospitalisation recommended by a specialist, not a GP, is covered.
• Legal claims: call 0860 004 529 (24 hours) or 011 320 3020, or WhatsApp 064 000 2096. Clientèle lists two email addresses for legal claims on different pages: lawyers@clientele.co.za on its Life & Legal Claims page, and customerservice@clientelelegal.co.za on its Claims Process page.
• Encashments: download and complete the encashment form on the Claims Process page, and send it with a certified ID and proof of residence, both not older than 3 months. Early withdrawals carry fees, and only one partial or full withdrawal is allowed in the first 5 years.

Clientèle complaints

Start by calling 011 320 3000 or emailing services@clientele.co.za for life, funeral and health policies, or legalservices@clientele.co.za for legal policies, quoting your policy or ID number. If it cannot be resolved immediately, Clientèle logs a complaint and SMSes you a reference number. General service complaints get feedback within two business days, and complaints about how a policy was sold go to the Market Conduct Department, with an outcome in five to ten business days. If you are unhappy with the result, write to the Independent Arbitrator at complaintsarbitrator@clientele.co.za, who responds within 15 business days. After that, you can go to the FAIS Ombud on 012 762 5000 or the National Financial Ombud Scheme on 0860 800 900.

About Clientèle Life

Clientèle Limited is the controlling company of the Clientèle Insurance Group, whose brands include Clientèle, 1Life and Emerald Life. Life policies are underwritten by Clientele Life Assurance Company Limited (FSP 15268), and non-life policies by Clientèle General Insurance Limited (FSP 34655). 1Life shares the same office park but has its own contact numbers, so a 1Life policy should not be taken to the Clientèle lines.

Sources

• Clientèle Head Office, Life & Legal Claims, Broker Division and Complaints Procedures pages, clientele.co.za/head-office, read 14 September 2026
• Clientèle Claims Process page and home page, clientele.co.za, read 14 September 2026