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Insurance & Medical Aid · Contact details

Clientele Contact Details

Verified 26 September 2026Updated 4 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Clientèle contact number is 011 320 3000, the head office and call centre line for policy, billing and life claims queries. The Clientèle WhatsApp number is 067 342 7248, which Clientèle uses for claims and encashment queries, and legal claims have a separate WhatsApp line, 064 000 2096. Clientèle Life’s email address is services@clientele.co.za, and legal plan queries go to legalservices@clientele.co.za. Clientèle’s head office is at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196. Every detail below was read from Clientèle’s Head Office, Life & Legal Claims, Claims Process and Complaints Procedures pages on clientele.co.za on 14 September 2026.

Clientèle contact details at a glance

What you needContact
Head office and call centre011 320 3000
WhatsApp (claims and encashments)067 342 7248
Clientèle Life policies emailservices@clientele.co.za
Life claims emailclaims@clientele.co.za
Legal policies emaillegalservices@clientele.co.za
Legal claims011 320 3020, WhatsApp 064 000 2096
After-hours legal emergencies (24 hours)0860 004 529
Funeral claims011 320 3000, claims@clientele.co.za, SMS your policy number to 31041
Clientèle Perks Contact Centre011 320 3000
USSD self-service (no data needed)*120*337#
Broker Division and IFA queries011 320 3488, brokers@clientele.co.za
Complaints Independent Arbitratorcomplaintsarbitrator@clientele.co.za
Head office addressClientèle Office Park, cnr Rivonia and Alon Road, Morningside, 2196

Clientèle customer care hours

Clientèle’s working hours at head office are Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Life claims keep shorter hours, Monday to Friday 08:00 to 16:00, while legal claims are open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Outside those times, the only line Clientèle lists as available around the clock is the legal claims number, 0860 004 529, which is for legal emergencies and legal claims only. The Clientèle Perks Contact Centre on 011 320 3000 works Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 13:00.

Clientèle WhatsApp numbers

Clientèle publishes two WhatsApp numbers. Its main WhatsApp number, 067 342 7248, appears on its home page and head office page, and its claims page says to use it for claims and encashment queries. Legal claims use a different WhatsApp number, 064 000 2096. Clientèle notes that standard rates apply to both. For policy changes, Clientèle points you to its self-service option and the Clientèle App on Google Play and the Apple App Store rather than WhatsApp.

Is there a Clientèle toll-free number?

No. None of Clientèle’s contact pages lists a toll-free 0800 number. The main line, 011 320 3000, is a Johannesburg landline charged at normal rates, and 0860 004 529 is a shared-cost number for legal claims. If you want to avoid call costs, use the call-back form on clientele.co.za: enter your name, phone number and the reason for your query, and a consultant contacts you. The form’s query reasons are policy details, billing and debit orders, claim types, IFA business queries, claims queries, compliments and complaints, potential fraud or misrepresentation, and Clientèle Loans.

Clientèle offices

Clientèle’s website lists a single office: its head office at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196, which it also describes as Rivonia, Morningside. It does not publish a list of regional branches, so searches for “Clientèle offices near me” lead back to this address. Clientèle’s claims page says you can visit head office to lodge a funeral or H.E.L.P claim, but for most people calling 011 320 3000, emailing or using WhatsApp is quicker.

Clientèle offices in Cape Town, Bellville and Durban

Clientèle does not publish any Cape Town, Bellville or Durban office. Its website lists only the Morningside head office, so there is no Clientèle branch in Cape Town CBD or Bellville to visit or phone. Wherever you are, use the call centre on 011 320 3000, WhatsApp 067 342 7248, or dial *120*337# to manage your policy without data. You can also manage policies on the Clientèle App or the website.

Clientèle funeral cover contact details

For Clientèle funeral cover, call 011 320 3000, email claims@clientele.co.za, or SMS your policy number to 31041 (standard rates apply). There is no separate funeral WhatsApp number: the main WhatsApp line, 067 342 7248, handles claims and encashment queries.

Clientèle sells two funeral plans, both advertised to pay out within 24 hours. The Funeral Dignity Plan pays between R35,000 and R100,000, with up to R50,000 individual cover, covers up to 13 people on one plan, and gives R200 airtime when you claim. The Ultimate Dignity Plan pays back all premiums with a valid death claim, offers up to R500,000 family cover and covers 3 children at no additional cost. The Funeral Assist benefit includes a 24-hour funeral helpline for arrangements, grief counselling and repatriation, but Clientèle does not print that helpline’s number on its funeral plan page.

How to cancel a Clientèle policy

Clientèle does not publish a cancellation procedure or a dedicated cancellation line, and its call-back form has no cancellation option. To cancel, call 011 320 3000 or email services@clientele.co.za for life and funeral policies, or legalservices@clientele.co.za for legal policies.

Clientèle Perks contact number

The Clientèle Perks Contact Centre number is 011 320 3000, open Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 13:00. Perks is provided by CBC Rewards (Pty) Ltd and managed through the Clientèle App. Clientèle does not publish a separate Perks WhatsApp number.

How to lodge a Clientèle claim

  • Funeral claims: call 011 320 3000, email claims@clientele.co.za, SMS your policy number to 31041, request a call back, fax 011 320 3170, or visit head office. Have the DHA 1663 notice of death, the death certificate and certified IDs of the insured and beneficiary; an unnatural death also needs a police report.
  • H.E.L.P hospital claims: call 011 320 3000, email claims@clientele.co.za or SMS your policy number to 43973. Claims are processed after discharge, and only hospitalisation recommended by a specialist, not a GP, is covered.
  • Legal claims: call 0860 004 529 (24 hours) or 011 320 3020, or WhatsApp 064 000 2096. Clientèle lists two email addresses for legal claims on different pages: lawyers@clientele.co.za on its Life & Legal Claims page, and customerservice@clientelelegal.co.za on its Claims Process page.
  • Encashments: download and complete the encashment form on the Claims Process page, and send it with a certified ID and proof of residence, both not older than 3 months. Early withdrawals carry fees, and only one partial or full withdrawal is allowed in the first 5 years.

Clientèle complaints

Start by calling 011 320 3000 or emailing services@clientele.co.za for life, funeral and health policies, or legalservices@clientele.co.za for legal policies, quoting your policy or ID number. If it cannot be resolved immediately, Clientèle logs a complaint and SMSes you a reference number. General service complaints get feedback within two business days, and complaints about how a policy was sold go to the Market Conduct Department, with an outcome in five to ten business days. If you are unhappy with the result, write to the Independent Arbitrator at complaintsarbitrator@clientele.co.za, who responds within 15 business days.

About Clientèle Life

Clientèle Limited is the controlling company of the Clientèle Insurance Group, whose brands include Clientèle, 1Life and Emerald Life. Life policies are underwritten by Clientele Life Assurance Company Limited (FSP 15268), and non-life policies by Clientèle General Insurance Limited (FSP 34655). 1Life shares the same office park but has its own contact numbers, so a 1Life policy should not be taken to the Clientèle lines.

Frequently asked questions

What is the Clientèle contact number?

The Clientèle contact number is 011 320 3000. The WhatsApp number for claims and encashments is 067 342 7248.

Does Clientèle have offices in Cape Town or Bellville?

No. Clientèle publishes only its head office at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196. Use 011 320 3000, WhatsApp 067 342 7248 or USSD *120*337# instead.

What is the Clientèle funeral cover contact number?

Call 011 320 3000, email claims@clientele.co.za or SMS your policy number to 31041.

What are Clientèle’s working hours?

Head office works Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Life claims close at 16:00 on weekdays, and the 24-hour line 0860 004 529 is for legal claims and legal emergencies only.

How do I cancel my Clientèle policy?

Clientèle does not publish a cancellation process. Call 011 320 3000 or email services@clientele.co.za, or legalservices@clientele.co.za for legal policies.

How do I complain to Clientèle?

Call 011 320 3000 or email services@clientele.co.za (legalservices@clientele.co.za for legal policies) and quote your policy or ID number. Unresolved complaints get an SMS reference; if you are still unhappy, write to complaintsarbitrator@clientele.co.za.

Sources

  • Clientèle Head Office, Life & Legal Claims, Broker Division and Complaints Procedures pages, clientele.co.za/head-office, read 14 September 2026
  • Clientèle Claims Process page and home page, clientele.co.za, read 14 September 2026
  • Clientèle Head Office page (hours and call-back form), clientele.co.za/head-office/, read 25 September 2026
  • Clientèle Funeral Plan page, clientele.co.za/products/funeral_plan/, read 25 September 2026
  • Clientèle Perks page, clientele.co.za/products/perks/, read 25 September 2026
  • Clientèle Self-Service page, clientele.co.za/self-service/, read 25 September 2026