Clientele is a South African financial services group offering funeral, life, legal and related cover. Its contact page is published under Head Office rather than a conventional contact URL, which is why searches for a Clientele contact page often lead nowhere. Everything below was read from that page on 31 August 2026.
Official contact channels
- Head office telephone: 011 320 3000
- WhatsApp: 067 342 7248
- Email, life products: [email protected]
- Email, legal products: [email protected]
- Operating hours: Monday to Friday 08h00 to 17h00, Saturday 08h00 to 12h00
The split between the two mailboxes matters. Clientele sells both life-type cover and legal cover, and they are serviced by different teams – send a legal plan query to services@ and it will be forwarded rather than actioned.
Saturday morning cover to 12h00 is worth knowing, since funeral claims frequently arise over a weekend.
What this organisation provides
Clientele describes itself as a diversified financial services group operating for more than 35 years, offering insurance, investment, rewards and value-added products. It publishes its group brands as Client̬le, 1Life and Emerald Life Рso if you hold a 1Life or Emerald Life policy, you are dealing with a company in the same group, though each brand has its own contact channels and its own licensed insurer.
Its own contact form lists the query types it handles, which is a useful map of how the business is organised:
- Policy details, and billings or debit order queries
- Claims on a life, funeral, disability or H.E.L.P plan
- Legal claims
- Savings and encashment claims
- Clientèle Loans
- Compliments and complaints, and potential fraud or misrepresentation
The page also carries separate sections for Life and Legal Claims, Media Queries, the Broker Division, Complaints Procedures, the Information Officer and Careers.
Before contacting Clientele, have your policy number and identity number. For a funeral or life claim, add the death certificate, the identity number of the life assured and proof of the claimant bank account. Confirm premiums are up to date – a lapsed policy is the commonest reason a funeral claim fails.
Address and operating information
- Physical address: Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196
A caution worth stating: numbers attributed to Clientele on directory sites should be checked. The published contact routes are the two mailboxes, the WhatsApp line and the 011 320 3000 switchboard above – anything else should be verified against clientele.co.za before you give out policy or banking details.
Support and escalation routes
Clientele publishes a Complaints Procedures section and a Compliments/Complaints category on its contact form. Use those rather than a general call, and keep the reference. There is also a dedicated route for reporting potential fraud or misrepresentation – relevant if you believe a policy was taken out in your name or a broker misrepresented cover.
If Clientele does not resolve it, escalate by product:
- A declined or delayed claim, or policy administration: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Advice, or how a policy was sold: FAIS Ombud, 012 762 5000, [email protected]
- A Clientèle Loans credit agreement: National Credit Regulator, 0860 627 627, [email protected]
Ask which licensed insurer underwrites your specific policy and for its FSP number before escalating, since the group operates through more than one brand and an ombud acts against the named insurer.
Sources
- clientele.co.za head office contact page, read 31 August 2026
- nfosa.co.za, faisombud.co.za and ncr.org.za published contact details