Insurance & Medical Aid · Contact details
Clientele Debit Order Reversal Contact Details
To reverse a Clientele debit order, ask your own bank: a reversal is a transaction on your bank account, so your bank handles it through its app, online banking or call centre. To stop future Clientele premiums, or to change the debit date or amount, contact Clientele directly on 011 320 3000 (head office), on WhatsApp 067 342 7248, or by email to services@clientele.co.za. Both routes are set out below. Clientele’s details were read from clientele.co.za on 14 September 2026.
Clientele contact details for debit order queries
| What it is for | Contact |
|---|---|
| Clientele head office | 011 320 3000 |
| Clientele WhatsApp | 067 342 7248 |
| Life policy email | services@clientele.co.za |
| Legal plan email | legalservices@clientele.co.za |
| Policy self-service without data | *120*337# |
| Call-back request | Contact form on clientele.co.za, reason Billings/Debit Order |
Clientele’s office hours are Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00, at Clientele Office Park, corner Rivonia and Alon Road, Morningside. Its contact form has a dedicated Billings/Debit Order reason, which sends the request to the right team, and you can ask for a call-back instead of holding on the phone.
What to have ready before you contact Clientele or your bank
- Your policy number, or the ID number of the policyholder.
- The bank statement line for the debit order: date, amount and the reference it carries.
- A clear decision about what you want: a refund of one premium, cancellation of the policy, or a change of debit date or amount.
- Whether you approved the debit order through DebiCheck. Clientele supports DebiCheck, the bank system where you confirm a debit order on your phone before it can run.
How to reverse a Clientele debit order
Reversing a premium is a transaction on your bank account, so the request goes to your own bank, not to Clientele. Ask the bank through its app, online banking or call centre to reverse the specific debit order, and quote the date, amount and reference from your statement. Banks set their own limits; Absa, for example, only allows debit orders under R500 to be reversed online.
Decide first whether the policy itself should continue. Reversing a premium without cancelling the policy can leave a funeral or legal policy unpaid, and cover may lapse exactly when it is needed. If you want the money back and the cover gone, do both: ask your bank for the reversal, and cancel the policy with Clientele.
How to stop or cancel Clientele premiums
Stopping future premiums means dealing with Clientele about the policy. Contact it on WhatsApp 067 342 7248, on 011 320 3000, or through the contact form with the Billings/Debit Order reason. Ask for written confirmation of the cancellation and a reference number, and keep both.
If you never took out the policy at all, tell your bank the debit order is unauthorised, and use the Potential Fraud/Misrepresentation reason on Clientele’s contact form so that the sale itself is investigated.
If Clientele keeps collecting after you cancelled
If Clientele keeps collecting after you cancelled in writing, or does not resolve a complaint, choose Compliments/Complaints on its contact form and quote your reference. Insurance complaints that the insurer does not resolve go to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za.
Be wary of inbound calls offering to reverse or refund premiums. A caller who asks for your banking PIN, a one-time PIN or an upfront fee is not your insurer or your bank. Contact Clientele yourself on the numbers above.
ContactDetails.co.za is independent and cannot see your policy or bank account. For Clientele’s other departments, see Clientele contact details.
Frequently asked questions
What is the Clientele debit order reversal contact number?
Clientele publishes 011 320 3000 (head office) and WhatsApp 067 342 7248, and the actual reversal is requested from your own bank.
What is the Clientele email address for debit orders?
Life policy queries go to services@clientele.co.za and legal plan queries to legalservices@clientele.co.za. The contact form’s Billings/Debit Order reason is the dedicated route for debit order questions.
Does Clientele have a WhatsApp number?
Yes, 067 342 7248. It is one of the three ways to reach Clientele about stopping or changing premiums, alongside 011 320 3000 and the contact form.
Can I check Clientele details without data?
Yes. Dial *120*337# for policy self-service without data, or use the contact form on clientele.co.za to request a call-back.
Sources
- clientele.co.za head office contact page, self-service and DebiCheck pages, read 14 September 2026
- Absa online banking help on reversing debit orders, and nfosa.co.za contact page, read 14 September 2026