IN MOBISOS Contact Details

“IN MOBISOS” on your bank statement is a monthly debit order for MobiSOS, a telephone-sold assistance package, and there is no IN MOBISOS contact number published anywhere verifiable. The company behind mobisos.co.za is not named on the site, so the way to stop or dispute the debit order is through your own bank, using the number on the back of your bank card or in your banking app.

MobiSOS is also not related to InMobi, the advertising technology company, despite the similar name.

In MobiSOS contact details at a glance

Route	Details
What “IN MOBISOS” is	A monthly debit order for the MobiSOS assistance package
Company behind it	Not named anywhere on the MobiSOS website
Where to dispute or stop it	Your own bank, using the number on your bank card or in your banking app
Written cancellation under MobiSOS’s terms	By email, with 20 business days’ notice (see below)

Why there is no IN MOBISOS contact number

MobiSOS runs a website, mobisos.co.za, with a contact page, but the site does not name the legal entity that operates it and shows no company registration or financial services provider number. The site was last updated in 2021, and its customer testimonials praise a different brand, Rescue247. Those are warning signs, so no phone line for MobiSOS is published: a number found on a random directory cannot be checked against anything, and calling an unverified line with your ID and bank details at hand is exactly what a telephone-sold scheme thrives on. Your bank can see who is collecting the money and can act on the debit order without you needing to reach MobiSOS first.

If someone calls you claiming to be from MobiSOS and asks for your ID number, banking details, card details or an OTP, do not give them.

What MobiSOS sells

According to its website, the MobiSOS package includes a 24-hour nurse line, 24-hour emergency medical assistance with transport arrangement, discounted GP, dentist and optometrist consultations, and legal assist. Its terms say the services can only be used by telephone. It is not insurance or regulated cover.

Payment is by monthly debit order on a date you nominate, and the terms say that if a debit fails, MobiSOS may try again on another date in the same month. That can mean more than one attempt shows on your statement.

MobiSOS address and hours

MobiSOS publishes no physical or postal address. Its site says emergency assistance for members runs 24/7, all year, which is the only operating claim it makes.

How to stop an IN MOBISOS debit order

• Check your bank statement. Note every IN MOBISOS deduction: the date, the amount and the exact reference.
• Decide whether you signed up. MobiSOS sells by telephone, so think back to any call offering nurse, emergency or legal assistance.
• Contact your bank. Use the number on the back of your bank card or in your banking app. Ask it to dispute and reverse the debits you did not authorise and to stop future collections.
• Report it as fraud if you never agreed. Tell your bank the debit order is unauthorised and ask for a reference number.
• If you did sign up and want to cancel, also give MobiSOS written notice. Its terms say either party may end the agreement for any reason on 20 business days’ written notice, sent by email to the support address on its website.
• Keep records. Save your statements, your cancellation email and the bank’s reference number.

Be aware that MobiSOS’s terms claim you cannot cancel the debit order without its prior written consent, and that it may keep money paid in advance if you end the agreement, subject to the law. Your bank can tell you what it is able to reverse.

MobiSOS refund online: what the routes are

MobiSOS offers no online refund form, and its website publishes no refund process at all. A refund of money already collected is requested from your bank as a disputed debit, using the number on your card or in your banking app. If you did sign up and the matter is a cancellation rather than an unauthorised collection, MobiSOS’s terms direct complaints to its customer service department by email, using the support address on its website, and its terms govern what happens to money paid in advance.

Other cover providers

For other cover providers, browse the insurance and medical aid hub or the insurance directory I to L listings.

Frequently asked questions

What is IN MOBISOS on my bank statement?

It is the monthly debit order for MobiSOS, a telephone-sold package of nurse line, emergency assistance, medical discounts and legal assist. It is not insurance or a medical aid.

What is the IN MOBISOS debit order contact number?

None is published that can be verified: the MobiSOS website names no company behind it and carries no registration or financial services provider number. Dispute the debit with your own bank, using the number on your card or in your banking app.

How do I stop an IN MOBISOS debit order?

Ask your bank to dispute and stop it. If you did sign up, also send MobiSOS written notice by email; its terms require 20 business days’ notice.

Can I get a MobiSOS refund online?

MobiSOS publishes no online refund route. A refund of an unauthorised debit is claimed through your bank as a disputed debit, and the bank tells you what it can reverse.

Is MobiSOS insurance or a medical aid?

No. It is an assistance package, not insurance or a medical scheme, and its website names no registered company or financial services provider number.

Why is no MobiSOS contact number published anywhere?

The website does not say who operates it and its testimonials name a different brand, so we send you to your own bank, which can act on the debit order directly.

Sources

• MobiSOS, Home page: mobisos.co.za, read 2026-09-26
• MobiSOS, Terms and conditions: mobisos.co.za/terms-and-condition/, read 2026-09-26
• MobiSOS, Contact: mobisos.co.za/contact/, read 2026-09-26