Insurance & Medical Aid · Contact details
Idirect Contact Details
The idirect contact number is 0860 20 21 22, for both queries and claims, and new business goes to idirect@absa.co.za. idirect is Absa Insurance Company’s direct, no-broker short-term insurance brand for car, home (buildings) and home contents cover, and Absa Insurance Company is part of Absa Group.
The old idirect.co.za website did not load when checked on 2026-09-26. All current idirect contact routes are published on absa.co.za. idirect insurance is not related to iDirect satellite products.
idirect contact details at a glance
| Route | Details |
|---|---|
| idirect queries and claims (call centre) | 0860 20 21 22 |
| New business email | idirect@absa.co.za |
| Client services (policy amendments) email | idirectamendments@absa.co.za |
| idirect claims email (first notification of loss) | idirectFNOL@absa.co.za |
| Absa idirect assist (emergencies) | 0861 434 732 |
| Call me back form (idirect quote) | On the Absa idirect insurance page, absa.co.za |
| Online claims / insurance self-service portal | absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim/ |
| Hours (Absa insurance claims lines) | Weekdays 08:00 to 16:30 |
Official idirect contact channels
For any query or claim, call the idirect call centre on 0860 20 21 22. idirect uses three mailboxes, and each has its own job:
- New business: idirect@absa.co.za, for quotes and new policies.
- Client services: idirectamendments@absa.co.za, for changes to an existing policy.
- Claims: idirectFNOL@absa.co.za, for the first notification of a loss.
In an emergency, contact Absa idirect assist on 0861 434 732. This separate line offers 24-hour road assistance.
What idirect provides
idirect is sold direct through a call centre. To sign up, phone 0860 20 21 22 or complete the call-me-back form on Absa’s idirect page, and a consultant will call you at a convenient time.
Absa advertises these features:
- Car insurance: premiums guaranteed for 12 months, a fixed excess from R3 000 and an open driver policy.
- Home and contents insurance: a fixed excess from R500, geyser claims assistance, and cover for lightning, fire, power surges and vandalism.
You can also submit a claim for loss or damage online, without calling, through the Absa insurance self-service portal.
Address and operating information
idirect does not list a walk-in office. The address published on its page is the Absa Group head office: Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000. Use the phone lines and mailboxes above for policy matters.
Absa lists its insurance claim lines, including idirect, as open weekdays from 08:00 to 16:30.
Support and escalation routes
The idirect page does not list a separate escalation line. Start with the call centre on 0860 20 21 22 or the client services mailbox, and keep your policy number and any claim reference with you.
To compare other insurers, see the insurance and medical aid hub or the insurance directory E to I listings.
Frequently asked questions
What is the idirect contact number?
Call 0860 20 21 22 for queries and claims. For emergencies, Absa idirect assist is on 0861 434 732.
What is the idirect email address?
New business: idirect@absa.co.za. Policy changes: idirectamendments@absa.co.za. Claims: idirectFNOL@absa.co.za.
Who owns idirect insurance?
idirect is the direct insurance brand of Absa Insurance Company, part of Absa Group.
Can I claim from idirect online?
Yes. Absa’s insurance self-service portal lets you submit a claim for loss or damage without calling.
Sources
- Absa, Absa idirect insurance (my stuff): absa.co.za/personal/insure/my-stuff/absa-idirect-insurance/, read 2026-09-26
- Absa, Absa idirect insurance (my car and home): absa.co.za/personal/insure/my-car-and-home/explore/absa-idirect-insurance/, read 2026-09-26
- Absa, How to submit a claim: absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim/, read 2026-09-26