Insurance & Medical Aid · Contact details
Absa idirect Car Insurance Contact Details
Absa idirect car insurance is serviced on 0860 20 21 22, the dedicated Absa Insurance Company line for idirect policies, with email to idirect@absa.co.za. A new claim goes by email to idirectFNOL@absa.co.za. Calling the general Absa bank line or the numbers for other Absa insurance products is the usual reason an idirect query gets passed around, so start with the idirect line.
Absa idirect insurance contact details
| What it is for | Contact |
|---|---|
| Absa Insurance Company, idirect policies | 0860 20 21 22 |
| idirect@absa.co.za | |
| Reporting a new idirect claim by email | idirectFNOL@absa.co.za (listed on Absa’s claims page, read on 30 August 2026) |
| Managing a policy online | The Absa insurance self-service portal |
FNOL stands for first notification of loss, meaning the first report of an accident, theft or damage. Use that mailbox to open a new claim, and the idirect number for anything about an existing policy or a claim already open.
What Absa idirect insurance covers
Absa idirect is Absa Insurance Company’s direct car, home and home contents insurance, sold and serviced directly rather than through the bank’s branches. Because the insurer is Absa Insurance Company rather than Absa Bank, a bank branch cannot change an idirect policy or process a claim.
Where the idirect line and desk are answered
Absa’s head office is Absa Towers West, 15 Troye Street, Johannesburg, 2000. It is not a service counter for insurance queries. Absa’s claims page lists insurance claim desk hours as weekdays 08:00 to 16:30 (read on 30 August 2026).
Disputing an idirect claim decision
- Put a disputed claim decision in writing to idirect@absa.co.za, with the policy and claim numbers.
- For a lost or stolen bank card, which is a bank matter and not insurance, Absa lists 0800 11 11 55.
Frequently asked questions
What is the Absa idirect contact number?
Call 0860 20 21 22. It is the Absa Insurance Company line dedicated to idirect policies, separate from Absa’s other car and home insurance routes.
How do I claim on Absa idirect?
Email a first notification of loss to idirectFNOL@absa.co.za; the mailbox opens a new claim. For an existing claim, use 0860 20 21 22 or idirect@absa.co.za. The Absa insurance self-service portal is for managing a policy online.
Can I service my Absa idirect policy at a branch?
No. Absa idirect is sold and serviced directly by Absa Insurance Company rather than through the bank’s branches, and a bank branch cannot change an idirect policy or process a claim. Absa Towers West is the head office address, not a service counter.
What are the Absa insurance claims desk hours?
Absa’s claims page lists insurance claim desk hours as weekdays 08:00 to 16:30.
Sources
- Absa idirect insurance page: absa.co.za/personal/insure/my-car-and-home/explore/absa-idirect-insurance
- Absa, how to submit a claim: absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim