Insurance & Medical Aid · Contact details
Absa Insurance Contact Details
The Absa Insurance contact number for car, building, household contents and homeowner’s comprehensive (HOC) claims and queries is 0860 100 876, Absa short-term insurance. Building insurance claims can also be emailed to hocclaims@absa.co.za. Absa idirect customers call 0860 20 21 22, Absa Activate customers call 0860 222 762, and Activate Assist for emergencies is 0800 046 637. Life, funeral and credit protection claims go to Absa Life on 0860 227 253. Every detail below was read from Absa’s “How to submit a claim”, insurance product and “Talk to us” pages on absa.co.za on 14 September 2026.
Absa Insurance claims contact numbers
| Insurance | Phone | |
|---|---|---|
| Absa short-term insurance (car, building, contents) | 0860 100 876 | hocclaims@absa.co.za (claims) |
| Absa idirect | 0860 20 21 22 | idirectFNOL@absa.co.za (claims), iDirectamendments@absa.co.za (changes) |
| Absa Activate | 0860 222 762 | activateadmin@absa.africa |
| Activate Assist | 0800 046 637 | |
| Glasfit (vehicle glass) | 0860 123 423 | |
| Absa Life (life, funeral, credit protection) | 0860 227 253 | lifeclaims@absa.co.za (claims) |
| Absa Eyenu Nonke Funeral Plan | 0860 286 287 | |
| Instant Life claims and queries | 0860 000 072 | |
| Travel insurance claims (Bryte) | 011 370 9205 | absatravelclaims@brytesa.com |
Absa’s claims page gives weekday hours of 08:00 to 16:30 for these lines. The travel claims line at the Bryte Centre is closed on weekends and public holidays.
Absa building insurance claims
For a building or homeowner’s comprehensive insurance (HOC) claim, call Absa short-term insurance on 0860 100 876 or email hocclaims@absa.co.za. Absa’s “Talk to us” page lists the same number for Building/Homeowner’s Comprehensive Insurance, with adminhoc@absa.co.za for policy administration. You can also skip the call centre and claim online: Absa’s self-service portal handles claims for loss or damage to your car, buildings or home contents. Keep your claim number, because you need it, or your ID or passport number, to track the claim. If your building cover is an Absa idirect policy, use 0860 20 21 22 instead, and if it is an Activate policy, log the claim in the Activate App.
How to submit an Absa insurance claim online
- Self-service portal (insurance.absa.africa/iss): log in with your ID or passport number, open My claims, enter the details, upload any supporting photos and submit. Absa sends updates by email and on the portal.
- Absa Banking App: tap the Insurance hub at the bottom of the home screen, choose the policy, tap Claim and follow the prompts.
- Absa Online: open the Insurance hub on the home screen, select the product and click Claim.
- Activate App (Activate customers only): tap Claims, then Log claim next to the item, answer the questions and submit to get a claim number.
The self-service portal covers car insurance, building insurance, portable possessions and Absa idirect car insurance. As well as submitting and tracking claims, it lets you download your policy schedule, confirmation of cover and tax certificates, pay arrears in real time, add cover items, and request emergency assistance, Take-Me-Home services or car hire.
Absa insurance emergency number
Absa lists Activate Assist on 0800 046 637; Activate building insurance includes 24/7 emergency assistance. For Absa’s other car and home policies, you can request emergency assistance, Take-Me-Home services or car hire in the self-service portal, or call your policy’s claims number. For emergencies while travelling on Absa travel insurance, Absa’s “Talk to us” page lists Europ Assistance on +27 11 991 9521 and assist@europassistance.co.za; have your travel policy number or the card number used to buy the airline ticket, your location and a contact number ready. If your Absa bank card is lost or stolen, that is not an insurance line: call 0800 111 155 or +27 11 501 5050, 24/7.
Absa insurance sales and policy queries
Absa’s “Talk to us” page lists these numbers for buying or managing cover:
- Car insurance: 0860 111 630
- Household contents and building (HOC) insurance: 0860 100 876
- Portable possessions insurance: 0861 722 272
- Travel insurance: 0861 227 284
- Absa Life cover, funeral cover and credit protection: 0860 227 253, polserv@absa.co.za; Absa Funeral Cover also takes WhatsApp on 0860 227 253 (save the number and say “Hi”)
- Home Loan Protector: 0860 227 253, lifesales@absa.co.za
- Absa Instant Life: 0860 000 072 (claims and queries), 0860 872 872 (sales), clientservices@absainstantlife.co.za
- Vehicle credit protection and extended cover: 0860 669 669, Vehicle.creditprotect@absa.co.za or Extended.cover@absa.co.za
Complaints about Absa Insurance
If a claim or policy issue is not resolved through the numbers above, Absa’s Complaint Resolution Suite is on 0800 41 41 41, weekdays 08:00 to 16:30, or actionline@absa.co.za. Quote your policy and claim numbers. Absa Insurance Company Limited is a licensed non-life insurer and authorised financial services provider (FSP 8030), and Absa Life Limited is a licensed life insurer (FSP 36116); your policy schedule shows which one covers you. Absa’s head office is at Absa Towers West, 15 Troye Street, Johannesburg, switchboard +27 11 350 4000.
Sources
- Absa “Submitting a claim” page, absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim, read 14 September 2026
- Absa Insurance self-service, building insurance, funeral, Instant Life and credit protection pages, absa.co.za/personal/insure, read 14 September 2026
- Absa “Talk to us” contact page, absa.co.za/talk-to-us, read 14 September 2026