Insurance & Medical Aid · Contact details
Absa Home Insurance Contact Details
For Absa home insurance claims and policy changes, call 0860 100 876; new claims can also be emailed to hocclaims@absa.co.za. Activate policies use 0860 222 762, idirect home and contents policies use 0860 20 21 22, and complaints about Absa Insurance Company can be taken to 0860 111 665.
You can also register a home insurance claim yourself in the Absa Banking App or on Absa’s insurance self-service portal. ContactDetails.co.za is an independent directory, not Absa or Absa Insurance Company. We have no access to policies and cannot lodge or track a claim.
Absa home insurance contact details at a glance
| What it is for | Contact |
|---|---|
| Home insurance claims (Homeowner’s Comprehensive and household contents) | 0860 100 876; new claims hocclaims@absa.co.za |
| Follow-up on an existing homeowner’s claim | claimsinfo@absa.africa |
| Homeowner’s policy changes, Home Assist and documents | 0860 100 876, adminhoc@absa.co.za |
| Activate home and contents policies | 0860 222 762, activateadmin@absa.africa; claims in the Activate App |
| idirect home and contents policies | 0860 20 21 22 (24 hours), idirectamendments@absa.co.za |
| Complaints about Absa Insurance Company | 0860 111 665, ais.complaints@absa.co.za |
The Absa home insurance contact centre number 0860 100 876 is listed for Homeowner’s Comprehensive and household contents claims, as well as homeowner’s policy changes, Home Assist and documents. Absa Insurance Company answers this number on weekdays from 08:00 to 16:30 and closes on weekends and public holidays. Outside those hours, the same number transfers you to an after-hours line for emergencies and certain claims, where a service provider can be sent out.
Absa home insurance claims
To make an Absa home insurance claim, call 0860 100 876 or email a new claim to hocclaims@absa.co.za. You can also open the Insurance hub in the Banking App or Absa Online, choose the policy and tap Claim, or log in to the insurance self-service portal with your ID or passport number and use My claims.
For follow-up on an existing homeowner’s claim, use claimsinfo@absa.africa. Keep the claim number because later updates depend on it. The homeowner’s FAQ says loss or damage must be reported within 30 days or the claim may be rejected, while Activate’s terms allow 31 days.
For theft, malicious damage or injury, report the matter to the police within 24 hours and pass on the case number. The page also states that you pay the excess to the appointed service provider before repairs begin.
Absa home insurance cover
Absa Insurance Company Limited (FSP 8030) sells home cover in three ways. Homeowner’s Comprehensive Insurance (HOC) covers the structure, outbuildings, walls, paving and permanent fixtures and is quoted with an Absa home loan. Activate is the fully digital policy, bought online and managed in an app. idirect is the call centre option.
Contents cover for what is inside the house is a separate policy. Absa notes that in a simplex, duplex or complex the body corporate already insures the structure, so contents cover is the policy you need.
Home Assist on an HOC policy covers three emergency call-outs a year for plumbing, electrical, locksmith, appliance or glazier work. It pays the call-out fee and the first hour of labour.
The homeowner’s FAQ also says cover stops if the home is left vacant for 60 days or longer, or is illegally occupied. Wear and tear, poor maintenance and gradual deterioration are not covered, and power surge cover is capped at R10 000 per claim.
Activate and idirect home insurance numbers
For Activate home and contents policies, the listed number is 0860 222 762 and the email address is activateadmin@absa.africa; claims are handled in the Activate App. For idirect home and contents policies, the listed number is 0860 20 21 22 (24 hours) and policy amendments use idirectamendments@absa.co.za.
Absa’s pages are not consistent on some idirect details. The building insurance page prints an idirect query number of 0860 202 122 and a claims mailbox ending in “absa.coza”, which looks like a typing error. Other Absa pages give 0860 20 21 22 and idirectclaims@absa.co.za, while the claims page lists idirectFNOL@absa.co.za.
Homeowner’s policy changes, documents and cancellation
For homeowner’s policy changes, Home Assist and documents, use 0860 100 876 or adminhoc@absa.co.za. Absa publishes no step-by-step cancellation process for home insurance, so ask on the policy line for your product.
If your house carries an Absa bond, building cover is compulsory for the life of the loan. HOC meets the bond requirement automatically, while an outside policy has to be vetted and proof sent to Absa every year.
Absa Insurance Company complaints and claim disputes
If a claim is rejected, Absa must give the reason. Follow the dispute process in your policy wording and quote the claim number. For an unresolved complaint about Absa Insurance Company, use 0860 111 665 or ais.complaints@absa.co.za.
The complaints mailbox is ais.complaints@absa.co.za on the homeowner’s pages and aiscomplaints@absa.co.za on the Activate FAQ, so the Absa pages themselves show different versions.
If the insurer’s final answer does not settle the matter, the National Financial Ombud Scheme, which now handles non-life insurance disputes, takes complaints on 0860 800 900 or info@nfosa.co.za.
Frequently asked questions
What is the Absa home insurance contact number?
The main Absa home insurance number listed for Homeowner’s Comprehensive and household contents claims is 0860 100 876. Activate policies use 0860 222 762, while idirect home and contents policies use 0860 20 21 22.
How do I claim Absa home insurance?
Call 0860 100 876, email a new claim to hocclaims@absa.co.za, or submit the claim through the Insurance hub in the Banking App, Absa Online or the insurance self-service portal. Keep the claim number for later follow-up.
What is the Absa home insurance claims contact number?
The claims number for Homeowner’s Comprehensive and household contents is 0860 100 876. For follow-up on an existing homeowner’s claim, the listed email address is claimsinfo@absa.africa.
What is the Absa home insurance claims email?
New claims can be emailed to hocclaims@absa.co.za. Existing homeowner’s claims can be followed up using claimsinfo@absa.africa.
When is the Absa home insurance contact centre open?
Absa Insurance Company answers 0860 100 876 on weekdays from 08:00 to 16:30 and closes on weekends and public holidays. Outside those hours, the same number transfers callers to an after-hours line for emergencies and certain claims.
Sources
- absa.co.za: Homeowner’s Comprehensive Insurance page and FAQ, read 16 September 2026
- absa.co.za: How to submit a claim and Insurance self-service, read 16 September 2026
- absa.co.za: Building insurance, home contents insurance, Activate FAQ and Home insurance (home loans) pages, read 16 September 2026
- nfosa.co.za published contact details