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Absa Contact Details

Verified 14 September 2026Official source onlyIndependent directoryReport a wrong number

The Absa contact number for general enquiries is 08600 08600, answered seven days a week from 08:00 to 17:00, with email to absa@absa.co.za. Two emergency lines run 24 hours a day: lost or stolen cards on 0800 111 155 (or +27 11 501 5050) and the fraud hotline on 0860 557 557. Complaints go to the Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za. Beyond those, Absa gives most products their own line, and calling the right one gets you to a team that can see that account. Every number on this page was read from Absa’s Talk to Us page on absa.co.za on 14 September 2026.

Absa contact numbers at a glance

What you needContactHours
General enquiries08600 08600, absa@absa.co.za7 days, 08:00 to 17:00
Lost or stolen cards0800 111 155, +27 11 501 505024 hours, 7 days
Fraud hotline0860 557 557, +27 11 501 508924 hours, 7 days
Complaints (Complaint Resolution Suite)0800 41 41 41, actionline@absa.co.zaWeekdays 08:00 to 16:30
Digital banking help when calling from abroad08600 08600, +27 11 501 511024 hours, 7 days
International banking and forex0860 151 151, forex@absa.co.zaWeekdays 08:00 to 16:30, excl. public holidays
Head office switchboard+27 11 350 4000Not stated

Is there a 24-hour Absa call centre?

Yes, for emergencies. The lost and stolen card line (0800 111 155) and the fraud hotline (0860 557 557) both run 24 hours a day, seven days a week, as does the line for digital banking help when you are overseas. The general enquiries line, 08600 08600, closes at 17:00, and most product lines follow office hours. Numbers starting with 0800 are toll-free from South African landlines; 0860 and 0861 numbers are charged.

Absa fraud and lost card emergency numbers

If a card is missing, block it first and ask questions later: call 0800 111 155, or +27 11 501 5050 from abroad. To report fraud or a scam, call the fraud hotline on 0860 557 557, or +27 11 501 5089 from outside South Africa. You can also report fraud in the Absa Banking App by tapping the telephone icon and choosing “Call me back”, after which a consultant calls you. Absa’s fraud number is a line you call, not one that should call you asking for PINs or one-time passwords.

Absa complaints: email and escalation

Absa handles complaints through its Complaint Resolution Suite, on 0800 41 41 41 on weekdays from 08:00 to 16:30, or by email to actionline@absa.co.za at any time. You can also use the Send us your feedback form on absa.co.za, choosing Personal Banking or Private and Business Banking and the “I have a complaint about Absa” topic.

Put your account or policy number, dates, amounts and any previous reference in the first message, because a complaint that starts without them tends to start again. If Absa cannot resolve a banking, credit or insurance complaint, the independent National Financial Ombud Scheme handles disputes between banks and their customers free of charge, on 0860 800 900 or info@nfosa.co.za.

Absa personal banking and credit card numbers

ProductTelephoneEmail
Premium Banking, and the Premium Banking credit card0860 109 085premiumbanking@absa.co.za
Gold Credit Card0861 462 273contactcard@absa.co.za
MegaU youth account, personal loans and overdrafts0860 100 372absa@absa.co.za
Islamic Banking0860 000 786, +27 11 501 5010islamicbanking@absa.co.za
Absa Rewards0861 78 88 88absarewards@absa.co.za
Private Banking0860 553 553privatebanking@absa.co.za
Savings and investments0860 111 515saving@absa.co.za
Stockbrokers and portfolio management0860 05 04 03equities@absa.co.za

For international payments and forex, call 0860 151 151 or email forex@absa.co.za. Callers outside South Africa can use +27 11 335 4019. The RIB Service Centre is at 170 Main Street, Johannesburg, 2001.

Absa home loans and vehicle finance

Absa Life and insurance contacts

Absa Life cover, funeral cover and credit protection cover share one line, 0860 227 253, with email to polserv@absa.co.za. Funeral cover can also be managed on WhatsApp on the same number: add 0860 227 253 as a contact and say “Hi”. Other insurance products have their own numbers:

Absa business banking numbers

Business current accounts and instant account opening use the toll-free 0800 227 592. Business loans, overdrafts, value-added products and general business protection queries go to 0860 040 302. Merchants with card machine and payment acceptance questions call 0860 111 222 or email contactmerc@absa.co.za, and business and purchase cards are on 0861 442 272. Commercial asset finance is on 0861 001 155.

Absa head office and branches

Absa’s head office is on the 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001, with a switchboard on +27 11 350 4000. It is a corporate address, not a service counter. Absa does not list direct phone numbers for individual branches on its contact page, so for branches such as Cresta or Paarl Mall use the Find a branch tool on absa.co.za for the address and trading hours. Journalists should use PRmedia@absa.africa, Monday to Friday 08:00 to 16:00.

Sources

  • Absa Talk to Us contact directory, absa.co.za/talk-to-us, read 14 September 2026
  • Absa Send us your feedback page, absa.co.za/send-us-your-feedback, read 14 September 2026
  • National Financial Ombud Scheme contact details as published on capitecbank.co.za, read 14 September 2026