Banking & Finance · Contact details
Absa Innovation Group Contact Details
Absa publishes 0861 666 488 and absa@innovation.group for claims and queries on the four motor products Innovation Group administers for it: Tyre and Rim Insurance, Dent and Scratch Insurance, the Mechanical Breakdown Warranty and the Booster Warranty.
Innovation Group is a business process outsourcer for the insurance, fleet and automotive industries. It runs contact centres, repair networks, claims and estimation, supply chain and technology operations, which is why the company handling your warranty repair is not the bank and not the insurer.
Absa Innovation Group contact number and mailbox
| What it is for | Contact |
|---|---|
| Absa warranty claims and queries | 0861 666 488 |
| Absa warranty email | absa@innovation.group |
| Alternative mailbox published for the same line | AICproductLeads@absa.africa |
Extended Cover, the credit shortfall, excess and violation product, is a different desk on 0860 100 876, so that product does not go through the 0861 line or the absa@innovation.group mailbox.
Innovation Group in South Africa
| Office | Contact |
|---|---|
| Johannesburg office | 155 West Street, Sandton, Johannesburg 2196 |
| Johannesburg telephone | +27 11 790 5200 |
| Group legal | grouplegal@innovation.group |
| Information officer | information.officer@innovation.group |
| Windhoek | +264 61 222 236 |
| Gaborone | +267 390 2301 |
| Grand Baie, Mauritius | +230 268 3101 |
Making the call go faster
- Quote the Absa vehicle finance account number. The warranty is registered against the finance agreement, not against the registration plate.
- For a mechanical claim, get the repairer to speak to the administrator before work starts. The warranty covers a listed set of components and authorisation is given per part.
- Absa notes that some of the companies delivering these products use Absa branding. Ask which entity you are dealing with and check that the underwriter given is Absa Insurance Company Limited, FSP 8030.
The old South African domain is not Innovation Group any more
Innovation Group’s former South African web address, innovationgroup.co.za, is no longer the company’s. The domain still resolves, but it now redirects to an offshore gambling affiliate portal carrying referral tracking codes. It has been dropped and re-registered by someone else. Do not use it, and do not trust contact details found on it. The live company site is innovation.group.
Frequently asked questions
What is the Absa Innovation Group contact number?
Call 0861 666 488 or email absa@innovation.group for claims and queries on Tyre and Rim Insurance, Dent and Scratch Insurance, the Mechanical Breakdown Warranty and the Booster Warranty.
What number do I call for Absa Extended Cover?
0860 100 876. Extended Cover, the credit shortfall, excess and violation product, sits on its own desk, separate from the 0861 666 488 warranty line.
Where is Innovation Group in South Africa?
155 West Street, Sandton, Johannesburg 2196, telephone +27 11 790 5200.
Is innovationgroup.co.za still Innovation Group’s website?
No. The domain was dropped and re-registered, and it now redirects to an offshore gambling affiliate portal. Do not trust contact details found there; the live company site is innovation.group.