Absa Innovation Group Contact Details

Innovation Group administers four of the motor products Absa attaches to vehicle finance. Absa publishes a mailbox at the innovation.group domain for exactly that purpose, which is why searches pair the two names.

The Absa line Innovation Group answers

Telephone: 0861 666 488
Email: [email protected]
Alternative mailbox published for the same line: [email protected]

Absa gives that number and mailbox for claims and queries on four named products: Tyre and Rim Insurance, Dent and Scratch Insurance, the Mechanical Breakdown Warranty and the Booster Warranty. Anything to do with Extended Cover — the credit shortfall, excess and violation product — is a different desk on 0860 100 876.

Innovation Group in South Africa

Johannesburg office: 155 West Street, Sandton, Johannesburg 2196. Telephone +27 11 790 5200.
Group legal: [email protected]. Information officer: [email protected].
Elsewhere in the region: Windhoek +264 61 222 236, Gaborone +267 390 2301, Grand Baie, Mauritius +230 268 3101.

Innovation Group is a business process outsourcer for the insurance, fleet and automotive industries. It runs contact centres, repair networks, claims and estimation, supply chain and technology operations, which is why the company handling your warranty repair is not the bank and not the insurer.

A warning about the old South African domain

Innovation Group’s former South African web address, innovationgroup.co.za, is no longer the company’s. The domain still resolves, but it now redirects to an offshore gambling affiliate portal carrying referral tracking codes. It has been dropped and re-registered by someone else. Do not use it, and do not trust contact details found on it. The live company site is innovation.group.

Making the call go faster

Quote the Absa vehicle finance account number. The warranty is registered against the finance agreement, not against the registration plate.
For a mechanical claim, get the repairer to speak to the administrator before work starts — the warranty covers a listed set of components and authorisation is given per part.
Absa notes that some of the companies delivering these products use Absa branding. Ask which entity you are dealing with and check that the underwriter given is Absa Insurance Company Limited, FSP 8030.