Absa Insure is the bank insurance arm. There is no single Insure switchboard: Absa publishes a separate number for each product line, so the useful thing is knowing which desk owns your policy.
Official contact channels
- Car insurance: 0860 111 630
- Household contents insurance: 0860 100 876
- Building and homeowners comprehensive insurance: 0860 100 876, [email protected]
- Portable possessions insurance: 0861 722 272
- Travel insurance: 0861 227 284
- Life cover, funeral cover and Home Loan Protector: 0860 227 253
- Absa Instant Life: 0860 000 072, [email protected]
Short-term products, meaning car, home, contents, possessions and travel, sit on the 0860 111 630 and 0860 100 876 lines. Long-term products, meaning life, funeral and credit protection, sit on 0860 227 253. Knowing which side your policy falls on saves a transfer.
What this organisation provides
- Short-term cover: comprehensive car insurance, building and homeowners cover, household contents and portable possessions
- Travel insurance, with emergency assistance through Europ Assistance on 011 991 9521
- Long-term cover: instant life, life cover, funeral cover and credit protection
- Value-added insurance sold alongside vehicle finance
- Pet insurance and legal cover
- Wills, trusts and deceased estates administration
Credit protection and value-added insurance are usually taken out at the same moment as a loan or a car deal, which is why many people do not realise they hold them. Check your loan schedule before buying separate cover you may already be paying for.
Address and operating information
- Head office: 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001
- Head office telephone: 011 350 4000
- Wills Direct: 0860 627 775; Absa Trusts: 0861 238 886
- Estate Intake Centre: 0860 110 287
- Absa Bank Limited, registration number 1986/004794/06
The estates desks are separate from the insurance desks even though both are reached through Absa. A death claim on a funeral or life policy goes to 0860 227 253; winding up the estate itself goes to the Estate Intake Centre.
Support and escalation routes
- Complaints: the Absa Complaint Resolution Suite on 0800 41 41 41 or [email protected], weekdays 08:00 to 16:30
- Claim disputes go to the National Financial Ombud on 0860 800 900
- Complaints about advice at the point of sale go to the FAIS Ombud
- Insurer conduct is regulated by the FSCA, and insurer solvency by the Prudential Authority
- Fraud on a policy or account: the Absa fraud hotline on 0860 557 557, 24 hours a day
Give the insurer a fair chance first. The National Financial Ombud will normally ask you to have lodged a complaint with the company and waited for its final response before it takes the matter on, and starting there costs you nothing but a written record.
Sources
- Absa contact directory, absa.co.za, read 3 September 2026
Related: Absa Law For You Contact Details · Absa Internet Banking contact details · Absa Legal Department Contact Details