Banking & Finance · Contact details
Absa Insure Contact Details
Absa Insure is the bank insurance arm. Absa Insure publishes no single switchboard: each product line has its own number. Car insurance is on 0860 111 630, home and contents on 0860 100 876, and life, funeral and Home Loan Protector on 0860 227 253. Pick the desk that owns your policy and the call goes straight there.
Absa Insure contact numbers by product
| Product line | Number |
|---|---|
| Car insurance | 0860 111 630 |
| Household contents insurance | 0860 100 876 |
| Building and homeowners comprehensive insurance | 0860 100 876, adminhoc@absa.co.za |
| Portable possessions insurance | 0861 722 272 |
| Travel insurance | 0861 227 284 |
| Life cover, funeral cover and Home Loan Protector | 0860 227 253 |
| Absa Instant Life | 0860 000 072, clientservices@absainstantlife.co.za |
Short-term products, meaning car, home, contents, possessions and travel, sit on the 0860 111 630 and 0860 100 876 lines. Long-term products, meaning life, funeral and credit protection, sit on 0860 227 253. Knowing which side your policy falls on saves a transfer.
What Absa Insure covers
- Short-term cover: comprehensive car insurance, building and homeowners cover, household contents and portable possessions
- Travel insurance, with emergency assistance through Europ Assistance on 011 991 9521
- Long-term cover: instant life, life cover, funeral cover and credit protection
- Value-added insurance sold alongside vehicle finance
- Pet insurance and legal cover
- Wills, trusts and deceased estates administration
Credit protection and value-added insurance are usually taken out at the same moment as a loan or a car deal, which is why many people do not realise they hold them. Check your loan schedule before buying separate cover you may already be paying for.
Absa Insure head office and estates desks
- Head office: 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001
- Head office telephone: 011 350 4000
- Wills Direct: 0860 627 775; Absa Trusts: 0861 238 886
- Estate Intake Centre: 0860 110 287
- Absa Bank Limited, registration number 1986/004794/06
The estates desks are separate from the insurance desks even though both are reached through Absa. A death claim on a funeral or life policy goes to 0860 227 253; winding up the estate itself goes to the Estate Intake Centre.
Complaining to Absa Insure
- Complaints: the Absa Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za, weekdays 08:00 to 16:30
- Claim disputes go to the National Financial Ombud on 0860 800 900
- Complaints about advice at the point of sale go to the FAIS Ombud
- Insurer conduct is regulated by the FSCA, and insurer solvency by the Prudential Authority
- Fraud on a policy or account: the Absa fraud hotline on 0860 557 557, 24 hours a day
Give the insurer a fair chance first. The National Financial Ombud will normally ask you to have lodged a complaint with the company and waited for its final response before it takes the matter on, and starting there costs you nothing but a written record.
Frequently asked questions
What is the Absa Insure contact number for car insurance?
Car insurance sits on 0860 111 630. Household contents and building insurance share 0860 100 876, with adminhoc@absa.co.za for the building line.
What is the Absa Insure email address?
Building and homeowners comprehensive insurance uses adminhoc@absa.co.za and Absa Instant Life uses clientservices@absainstantlife.co.za.
How do I claim on a life or funeral policy with Absa?
Life cover, funeral cover and Home Loan Protector claims go to 0860 227 253. Winding up a deceased estate is separate: the Estate Intake Centre on 0860 110 287 handles that.
Sources
- Absa contact directory, absa.co.za, read 3 September 2026