Absa Estate Late Contact Details

Absa splits estate work across several desks. To report a death, Absa’s deceased estates guide sends you to its Deceased Estates team on 0861 113 003 (Monday to Friday, 08:00 to 16:00) or deceasedestates@absa.africa, not to the trust or wills desk.

Official contact channels

• Deceased Estates team (reporting a death): 0861 113 003, deceasedestates@absa.africa
• Estate Intake Centre (estate administration): 0860 110 287
• Absa Trusts: 0861 238 886
• Wills Direct: 0860 627 775
• General enquiries: 0860 008 600

What this organisation provides

The Estate Intake Centre deals with the administration of an estate once the death has been reported. Absa Trusts administers estates once they are running and acts where Absa is appointed executor. Wills Direct deals with the will itself, including whether Absa holds one for the deceased. The three are not interchangeable and each holds different information.

Address and operating information

Absa Bank Limited is at Absa Towers West, 15 Troye Street, Johannesburg 2000, registration number 1986/004794/06. It is an authorised financial services provider and a registered credit provider under NCRCP7.

Support and escalation routes

An estate is administered under the Master of the High Court, which appoints the executor and sets the documents required, so Absa acts within that process rather than deciding it. Where the deceased held a credit agreement, that account continues to exist until the estate settles it. A complaint about how Absa handles the estate goes to the Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za, open weekdays 08:00 to 16:30, and then to the National Financial Ombud on 0860 800 900.

Sources

• absa.co.za/talk-to-us/, the Absa contact directory, read 3 September 2026.