Banking & Finance · Contact details
Absa Fleet Contact Details
For the Absa fleet card and fleet services, the commercial asset finance desk answers on 011 685 9500 in Johannesburg, with email at cafsales@absa.africa. Absa runs fleet services through regional offices rather than one national call centre, and there is a separate national line for vehicle and asset finance: 0860 669 669.
Absa Fleet contact details at a glance
| Route | Details |
|---|---|
| Absa Fleet Johannesburg | 011 685 9500 |
| Absa Fleet Cape Town | 021 816 4000 |
| Absa Fleet Gqeberha (Port Elizabeth) | 041 396 5533 |
| Absa Fleet Durban | 031 566 7700 |
| Absa Fleet Mbombela (Nelspruit) | 013 753 4584 |
| Absa Vehicle and Asset Finance | 0860 669 669 |
| Commercial asset finance email | cafsales@absa.africa |
Absa fleet card contact number and regional offices
Absa’s fleet services are quoted with the regional fleet numbers on its vehicle and asset finance page: Johannesburg 011 685 9500, Cape Town 021 816 4000, Gqeberha (Port Elizabeth) 041 396 5533, Durban 031 566 7700 and Mbombela (Nelspruit) 013 753 4584. The commercial asset finance mailbox is cafsales@absa.africa.
Absa Vehicle and Asset Finance is a different thing from fleet management; its national line is 0860 669 669. If your query is about financing vehicles rather than running a fleet, use that line.
What Absa Fleet services cover
Absa fleet services cover more than finance. The published services include sourcing and disposing of vehicles, licensing and administration, setting up reporting systems, and facilitating discussions with oil companies. Two are worth knowing about specifically: Absa administers open road tolling for fleets, which includes issuing tags, managing the transaction flow through to settlement and handling toll disputes, and it installs tracking and recovery units and pays the monthly subscription fees on your behalf. There is also a fleet card usable at filling stations and rewards from motor fuel companies.
Who to call about a toll or tracking dispute
Because tolling and tracking subscriptions are administered on your behalf, a query about a disputed toll or a tracking fee goes to the fleet office rather than to the toll operator or the tracking company in the first instance. Have the vehicle registration and the fleet or account number ready.
Raise a fleet billing or service dispute with the regional office and get a reference.
Absa publishes a specific caution on its fleet page worth noting: it says it collaborates with other companies to provide these products, some of which may use Absa branding, and that its privacy policy does not apply to those companies websites. So confirm which entity you are actually dealing with before sharing information or paying anything.
Frequently asked questions
What is the Absa fleet card contact number?
The fleet offices are regional: Johannesburg 011 685 9500, Cape Town 021 816 4000, Gqeberha 041 396 5533, Durban 031 566 7700 and Mbombela 013 753 4584. For vehicle and asset finance rather than fleet services, the national line is 0860 669 669.
What is the Absa Fleet email address?
cafsales@absa.africa, the commercial asset finance mailbox.
Who handles a disputed toll or tracking fee?
The Absa fleet office, because Absa administers tolling and tracking subscriptions on the fleet’s behalf. Have the vehicle registration and the fleet or account number ready, and get a reference when you raise the dispute.
Sources
- Absa vehicle and asset finance page listing the regional fleet numbers and services: absa.co.za/business/funding-my-business/vehicle-and-asset-finance/explore/
- Absa vehicle and asset finance and commercial asset finance contacts on the same page: absa.co.za/business/funding-my-business/vehicle-and-asset-finance/explore/