Absa Glacier Contact Details

Glacier is Sanlam’s investment platform, trading as Glacier by Sanlam. Absa’s own investment pages now also use a Glacier mailbox and a Glacier login: for an Absa retirement annuity, living annuity, tax-free or investment account, Absa gives 0860 222 150 and clientservices.glacier@absa.africa (read on absa.co.za on 16 September 2026). For an investment held directly on Glacier by Sanlam, use the Sanlam routes below.

Official provider route

• Glacier client services: 0860 452 364
• Glacier direct line: 021 917 9002
• Glacier email: client.services@glacier.co.za
• Absa general enquiries, if your query is actually with Absa: 0860 008 600

Product or service support

Glacier by Sanlam is an investment platform that has operated since 1997, offering local and offshore investment, retirement and financial planning solutions through financial planners. Its agents answer questions about an existing Glacier investment or put you in touch with a qualified financial planner. Glacier operates separate client and intermediary logins, which reflects that much of its business is placed through advisers rather than directly.

Eligibility, account or policy requirements

Glacier client services operate Monday to Friday from 08:00 to 17:00. The office is at Glacier Place, 1 Sportica Crescent, Tyger Valley, with post to Private Bag X5, Tyger Valley, 7536. Note that Glacier publishes its share call number in two formats, as 0860 452 364 and as +27 86 045 2364, which are the same number rather than two separate lines. Have your investment number ready, and if a financial planner placed the investment, that planner may need to submit an instruction rather than you.

Escalation route

Because Glacier sits in the Sanlam group and not in Absa, an unresolved Glacier complaint follows the Sanlam route rather than the Absa one. The Financial Sector Conduct Authority is the licensing authority. If your query really does concern Absa, Absa Bank Limited, registration 1986/004794/06, is on 0860 008 600 with its head office at Absa Towers West, 15 Troye Street, Johannesburg, 2000.

Sources

• Glacier by Sanlam contact details and client services number: glacier.co.za
• Glacier by Sanlam online platform: glacieronline.co.za