Banking & Finance · Contact details
Absa Investment Contact Details
For an Absa retirement annuity, living annuity, preservation fund, tax-free investment account, investment account, linked endowment or guaranteed outcomes plan, Absa’s investment management pages now give 0860 222 150 and clientservices.glacier@absa.africa. Absa unit trust investors are sent to 0860 100 266 and service@sanlaminvestments.com. We read these on absa.co.za and absainvestmentmanagement.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory, not Absa Investments or Absa Bank. We cannot see your investment, switch funds or process a withdrawal.
Official provider route
| What it is for | Contact |
|---|---|
| Retirement annuity, living annuity, preservation fund, tax-free investment account, investment accounts, linked endowment and guaranteed outcomes: help and applications | 0860 222 150, clientservices.glacier@absa.africa |
| Absa Unit Trusts: queries from individual investors | 0860 100 266, service@sanlaminvestments.com |
| Absa Unit Trusts: transaction instructions | UTinstructions@sanlaminvestmentssupport.com |
| Linked Platform (as labelled on the Absa Investments contact page) | 0860 000 005, AIMScc@absa.co.za, AIMSEnquiries@absa.co.za |
| Private wealth investment management (Wealth Assist) | 0860 265 265, wealthassist@absa.co.za, weekdays 08:00 to 16:30 |
| Complaints about Absa’s service | 0800 41 41 41, actionline@absa.co.za |
Absa’s pages do not agree with each other, so expect some transfers. The investment management overview shows 0860 222 150 while its tap-to-call link dials 0860 222 105, and the product pages keep a hidden aimscc@absa.africa link behind the Glacier address they display. The unit trusts page on absa.co.za still shows 0860 000 005 and aimscc@absa.africa. We list the details Absa displays most widely. Deposit products such as notice and fixed deposits, and share trading, have their own Absa lines and are not covered here.
The Absa Investments contact page lists its address as 4th Floor, Absa Towers North, 180 Commissioner Street, Johannesburg 2001, with invest@absa.co.za and +27 860 000 005. Only Wealth Assist publishes hours (Monday to Friday, 08:00 to 16:30); the other investment lines show none.
Product or service support
Absa Investments is the investment management arm behind Absa’s personal range: Absa Unit Trusts, a tax-free investment account, a retirement annuity, investment accounts with local and offshore options, a living annuity, an outcome plan, a linked endowment and preservation funds.
The unit trusts page describes the tiers funds are grouped by (location, asset type and area of focus) and suggests speaking to a broker for advice. One of the funds it lists is the ABSA Sanlam Global Best Blend Fund.
The Absa Investments login page now asks you to choose between an AIMS login and a Glacier login, and links separately to the Absa Prudential Money Market Fund portal.
Eligibility, account or policy requirements
Absa’s comparison table flags access to your money, which is worth knowing before you call. Unit trusts and investment accounts are described as flexible, the retirement annuity, living annuity and preservation funds as retirement products, and the outcome plan and linked endowment as five-year products.
To invest, Absa asks you to download and complete its One Investment form, which comes in versions for individuals and for legal entities, and email it to the servicing address; Absa says it will then come back to you. Have your investment or policy number and ID number ready for any query, and note that unit trust transactions have their own instructions mailbox, separate from the queries address.
Escalation route
- Raise the problem in writing with the servicing address for your product, quoting the investment number and the date of any instruction you sent.
- If it is not resolved, log a complaint with Absa’s Complaint Resolution Suite on 0800 41 41 41, weekdays 08:00 to 16:30.
- A complaint about a retirement annuity or preservation fund can go to the Office of the Pension Funds Adjudicator on 0800 744 444 or enquiries@pfa.org.za.
- For other disputes, the National Financial Ombud Scheme covers participating banks and life insurers on 0860 800 900 or info@nfosa.co.za; ask it to confirm your product is in scope.
Sources
- absa.co.za: Investment management overview, Unit Trusts, Retirement Annuity, Living Annuity, Investment Accounts and related product pages, read 16 September 2026
- absainvestmentmanagement.co.za: Contact us, and the absainvestments.co.za login page, read 16 September 2026
- absa.co.za: Private Wealth investment management and Talk to us, read 16 September 2026
- pfa.org.za and nfosa.co.za published contact details