Banking & Finance · Contact details
Allan Gray Contact Details
Allan Gray’s Client Service Centre is on 0860 000 654 for local calls. Callers outside South Africa use the Cape Town number +27 (0)21 415 2301. The centre is open Monday to Friday from 07:30 to 17:30. These details were read on allangray.co.za, including its contact page and its client complaint process document, on 16 September 2026. If you searched for “Allan Grey”, this is the same Cape Town investment manager.
ContactDetails.co.za is an independent directory. We are not Allan Gray, and we cannot see your investment account.
Official contact channels
| What it is for | Contact |
|---|---|
| Client Service Centre (local calls) | 0860 000 654, Monday to Friday 07:30 to 17:30 |
| Calls from outside South Africa (Cape Town) | +27 (0)21 415 2301 |
| Written complaints, addressed to the Compliance Officer | info@allangray.co.za; fax +27 21 415 2492 |
| Privacy and personal information queries | protect@allangray.co.za |
| Unit trust trustee (RMB Custody and Trustee Services) | +27 (0)11 301 6335 |
Allan Gray publishes no WhatsApp number or toll-free line, and no separate phone number for its offices. The contact page gives only the two numbers above and points clients to its online Resource Centre. The email address info@allangray.co.za appears in Allan Gray’s complaint process as the written channel, not on the contact page.
What this organisation provides
Allan Gray Proprietary Limited (registration number 2005/002576/07) is an authorised financial services provider and investment manager. Its unit trusts are run by Allan Gray Unit Trust Management (RF) Proprietary Limited, which is supervised by the Financial Sector Conduct Authority, with Rand Merchant Bank as trustee. The products include basic unit trust investments, retirement annuities, preservation funds, living annuities, tax-free investments, offshore investments, endowments and a group retirement savings solution for employers.
Allan Gray does not employ financial advisers and suggests using an independent adviser, whom you can find through its website. Its Resource Centre covers the most common requests, such as getting a statement or a tax certificate and accessing your Allan Gray Online account. Try those pages before you call.
Address and operating information
Allan Gray’s head office is at 1 Silo Square, V&A Waterfront, Cape Town 8001, and its postal address is PO Box 51605, V&A Waterfront, Cape Town 8002. The pages we read list no other South African office and no walk-in service desk, so phone or write to the Client Service Centre, which works Monday to Friday from 07:30 to 17:30.
Allan Gray’s fraud prevention page says to call 0860 000 654 if you think your account is at risk, so that it can flag and secure it. The page also recommends turning on Allan Gray’s SMS and email notifications, and checking any urgent or unusual request through a second channel before you act on it.
Support and escalation routes
- Put your complaint in writing to the Compliance Officer at info@allangray.co.za or the postal address. Include your client details, what went wrong and any documentary proof. Allan Gray says it tries to resolve complaints within five business days where possible.
- For retirement annuity, umbrella and preservation fund complaints, go next to the Pension Funds Adjudicator on +27 12 748 4000 or enquiries@pfa.org.za.
- For living annuity, endowment and tax-free investment complaints, go to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za. Offshore endowment complaints can also go to the Channel Islands Financial Ombudsman.
- Complaints about Allan Gray’s intermediary services go to the FAIS Ombud on +27 12 762 5000 or info@faisombud.co.za.
Allan Gray asks you to send an offshore endowment complaint to only one ombud office, to avoid duplication and delay. Our guide explains how to verify a financial services provider in South Africa before you invest.
Sources
- allangray.co.za: contact page, legal information, fraud prevention and cybersecurity, privacy statement and the client complaint process PDF, read 16 September 2026
- pfa.org.za and faisombud.co.za published contact details