Banking & Finance · Contact details
Alexander Forbes Contact Details
Alexander Forbes now trades as Alexforbes. Its main contact number is 0860 100 333 and its general email is info@alexforbes.com. For employer-sponsored retirement savings it also runs a WhatsApp self-service line on 060 043 9601, and personal investment clients call Alexforbes Invest on 0860 688 837. Alexforbes’ Johannesburg office is its Sandton head office at 115 West Street, Sandown, on +27 11 269 0000. These details were read on invest.alexforbes.com, where alexforbes.com now redirects, between 16 and 26 September 2026.
ContactDetails.co.za is an independent directory. We are not Alexforbes, and we cannot see a fund membership, an investment or a claim.
Alexforbes contact details at a glance
| What it is for | Contact |
|---|---|
| General contact number and email | 0860 100 333, info@alexforbes.com |
| WhatsApp self-service for employer-sponsored investments (24/7) | +27 60 043 9601: save the number, type “help”, choose Register and follow the prompts |
| Alexforbes Invest (personal investments) | 0860 688 837, or the message form on the Invest contact page |
| Sandton head office (Johannesburg) switchboard | +27 11 269 0000; 115 West Street, Sandown, 2196 |
| Investments desk, Sandown office | +27 11 505 6000 |
| Alexforbes Invest email | invest@alexforbes.com |
| AF Connect member portal and Claims tracker | online.alexforbes.com/af-connect |
| Investor relations | InvestorRelations@alexforbes.com |
| Complaints | contactus@alexforbes.com, or the “capture a complaint” form |
| Alexander Forbes Beneficiary Fund | 0860 004 146 or +27 11 324 3436, afbf@alexforbes.com; please-call-me number 079 135 7566 |
| Alexforbes Trust | 0860 033 268 or +27 21 410 7900, aft@fairheads.com |
| Whistle-blowing and fraud (anonymous, 24 hours) | 0800 006 656 in South Africa; +27 31 308 0653 from abroad; information@whistleblowing.co.za |
The only toll-free number Alexforbes publishes is the whistle-blowing line. The company publishes no separate claims number: two-pot withdrawals are claimed online, and other benefit queries start on 0860 100 333. The Alexforbes Trust mailbox is on the fairheads.com domain, exactly as Alexforbes lists it on its beneficiaries page.
Alexander Forbes contact number in Johannesburg
Alexforbes’ Johannesburg office is its Sandton head office at 115 West Street, Sandown, 2196, telephone +27 11 269 0000. The investments desk at the same Sandown address is on +27 11 505 6000. The business directory lists no other Johannesburg office.
Alexander Forbes provident fund, pensioner and claims queries
Alexforbes publishes no separate provident fund, pensioner or claims department number or email. Fund members use 0860 100 333, WhatsApp 060 043 9601, or the Claims tracker in AF Connect. For more fund routes, see Alexander Forbes Pension Fund Contact Details.
Two-pot withdrawals are claimed online, through AF Connect at online.alexforbes.com/af-connect. You can claim only from the savings pot, only once per tax year and only if the pot holds more than R2 000. You also need to be registered on AF Connect, with a verified bank account in your own name and tax details that can be validated.
Alexander Forbes login help
Members log in to AF Connect at online.alexforbes.com/af-connect to view personal details, investments, documents and the Claims tracker. Alexforbes publishes no dedicated login helpdesk number: AF Connect users use 0860 100 333 or info@alexforbes.com, and Alexforbes Invest clients use 0860 688 837 or invest@alexforbes.com.
Alexander Forbes working hours
Alexforbes does not publish call-centre or office hours on its footer, Invest contact page or business directory. The WhatsApp self-service line, 060 043 9601, is the always-available route.
Alexander Forbes insurance and loans contact number
Alexforbes does not publish an insurance or loans contact line, and its site lists no loan product. Route general queries to 0860 100 333.
Alexander Forbes CEO contact details
Alexforbes’ corporate information page names Dawie de Villiers as chief executive. No CEO email address or direct number is published, so use the company switchboard on +27 11 269 0000.
What this organisation provides
Alexander Forbes Group Holdings Limited provides retirement fund consulting and administration, healthcare consulting, investments and wealth management. Its services reach employers, retirement funds and individuals. Several companies in the group are authorised financial services providers, registered insurers or approved retirement fund administrators. For individuals, AF Invest offers unit trusts, retirement annuities, preservation funds, living annuities and tax-free savings. For employers, it offers retirement consulting and administration, group risk, the Alexander Forbes Retirement Fund and the Alexander Forbes Beneficiary Fund. The Beneficiary Fund manages death benefits for minors and for adults who cannot manage their own finances.
Alexforbes offices and addresses
The Sandton head office is at 115 West Street, Sandown, Sandton 2196 (PO Box 787240, Sandton 2146), telephone +27 11 269 0000. The Stellenbosch office is at 40 Dorp Street, Stellenbosch 7600 (PO Box 501, Stellenbosch 7500), telephone +27 21 809 3600, and the healthcare business uses the same address.
Other South African offices in the Alexforbes business directory include Cape Town (Block A, The Boulevard, Searle Street, Woodstock, +27 21 401 9300) and Pretoria (Park Lane West, Menlyn Maine, +27 12 452 7111). There are also offices in Durban (10 Torsvale Crescent, La Lucia Ridge, +27 31 573 8000), Pietermaritzburg, King William’s Town, Bloemfontein (+27 51 403 6500), Gqeberha (+27 41 392 8300), East London (+27 43 701 4800), George (+27 44 801 9500) and Nelspruit (+27 13 752 8285). The directory gives info@aforbes.com as the email for these offices. Alexforbes says you can log a complaint at any branch, and the directory shows each office’s details.
In Namibia, the directory lists Alexforbes Windhoek (OL House, corner of Independence Avenue and Fidel Castro Street, +264 61 293 7000, affsnamibia@aforbes.com), Walvis Bay (+264 64 277 700) and Rosh Pinah (+264 63 274 812).
Alexander Forbes Group Holdings Limited’s registration number is 2006/025226/06, its JSE share code is AFH, and its registered office is Alexforbes, 115 West Street, Sandown, 2196. Official email addresses use the alexforbes.com and aforbes.com domains.
Support and escalation routes
- Raise the query on 0860 100 333, WhatsApp or AF Connect, or on 0860 688 837 for personal investments.
- If you are unhappy, complain to contactus@alexforbes.com, through the online complaint form or at a branch, and keep the reference number.
- Take unresolved retirement fund disputes to the Pension Funds Adjudicator on 012 748 4000, toll-free 0800 744 444, or enquiries@pfa.org.za.
Alexforbes says it will never ask you for money to process a claim, and that its authorised tracing agents identify themselves and never ask for payment. It warns that some entities falsely claim to recover unclaimed benefits for a fee, and that fake SMSs ask clients to update details through a link. It has also disclosed a security incident at an external service provider, RelyComply, which may have exposed client names and ID numbers. Alexforbes says it does not share banking details or account balances with that provider. Treat unexpected calls quoting your ID number with caution.
Frequently asked questions
What is the Alexander Forbes contact number?
The main Alexforbes contact number is 0860 100 333, and the email is info@alexforbes.com. It is an 0860 number, not toll-free.
What is the Alexander Forbes WhatsApp number?
060 043 9601, a self-service line for employer-sponsored retirement savings. Save the number, type “help”, choose Register and follow the prompts. It is listed as available 24/7.
What is the Alexander Forbes claims contact number?
Alexforbes publishes no separate claims number. Two-pot withdrawals are claimed through AF Connect, and other benefit queries start on 0860 100 333.
What is the Alexander Forbes contact number in Johannesburg?
The Sandton head office at 115 West Street, Sandown, is on +27 11 269 0000.
Who do I contact about my Alexander Forbes provident fund?
Call 0860 100 333, use WhatsApp on 060 043 9601, or track claims in AF Connect.
What are Alexander Forbes working hours?
Alexforbes does not publish its call-centre hours. WhatsApp self-service on 060 043 9601 is available 24/7.
What is the Alexander Forbes registration number?
Alexander Forbes Group Holdings Limited is registered as 2006/025226/06.
Sources
- invest.alexforbes.com: site footer, Invest contact page, complaints, fraud reporting, fraud alerts, business directory, beneficiaries and two-pot pages, read 16 September 2026
- Pension Funds Adjudicator published contact details, pfa.org.za
- Alexforbes site footer, Invest footer, Invest contact page and business directory, invest.alexforbes.com, read 26 September 2026
- Alexforbes corporate information page, investors.alexforbes.com/corporate-information, read 26 September 2026