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FNB Credit Card Contact Details

Verified 26 September 2026Updated 4 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The FNB credit card contact number is 087 575 1111 for general Classic and Gold card enquiries, and the FNB credit card email address is fnbcard@fnb.co.za. For an FNB Premier credit card, call 087 577 7000. Applications are handled on 087 736 4800, while suspected credit card fraud can be reported on 087 575 9444 or +27 11 369 2924 from abroad, 24 hours. FNB also allows you to block a card instantly in the FNB App.

FNB Credit Card division contact numbers

What you needPhoneEmail
General enquiries, Classic and Gold cards087 575 1111fnbcard@fnb.co.za
Premier card087 577 7000fnbcard@fnb.co.za
Applications087 736 4800; fast applications 0860 FASTAP (327827)fastapp@fnb.co.za
Cancellations087 575 9406fnbcard@fnb.co.za
FNB Online Banking help desk087 575 0000
Private Wealth card087 730 6000wealthcard@fnb.co.za
Private Clients card087 575 4727privateclientsservice@fnb.co.za
Fraud (24 hours)087 575 9444; abroad +27 11 369 2924
Collections (payment arrangements)087 736 7846/7
Top-up Debt Protection claims (FNB Life)087 736 7775
Global Travel Insurance help desk0861 490 100
Visa Global Customer Assistance0800 990 475

These details were read from FNB’s Credit Card Contact Us page, its “Understanding credit cards” guide and its “Talk to us” directory on fnb.co.za. The published information includes separate routes for the FNB card division, applications, cancellations, Premier, Private Wealth and Private Clients cards, fraud, collections, debt protection and travel assistance.

FNB credit cards support and credit card call centre

For FNB credit cards support on general Classic and Gold card enquiries, use 087 575 1111 or fnbcard@fnb.co.za. FNB also provides Secure Chat in the FNB App from 07:00 to 19:00, Monday to Friday, and the Credit Card Contact Us page has a “Write to us” route for compliments, queries and complaints.

For help specifically with FNB Online Banking rather than the credit card account, the help desk number is 087 575 0000. Its published hours are Monday to Friday 07:00 to 19:00, Saturday 08:00 to 14:00 and Sunday 08:00 to 13:00, closed on public holidays.

FNB credit card call centre hours

FNB publishes two sets of operating hours for its credit card lines. The Credit Card Contact Us page gives 08:00 to 17:00, Monday to Friday, for each department. The main “Talk to us” directory lists 087 575 1111 and 087 736 4800 with hours of 08:00 to 19:00 on weekdays and 08:00 to 13:00 on Saturdays.

Secure Chat in the FNB App is listed as available from 07:00 to 19:00 on weekdays. Calling between 08:00 and 17:00 on a weekday is covered by both sets of published credit card hours. The fraud and lost card lines in the “Talk to us” directory are listed as open 24 hours.

For calls from outside South Africa, FNB says to dial +27 11 371 3711 first and enter the 087 number when prompted.

FNB Premier credit card contact number

The FNB Premier credit card contact number is 087 577 7000, and the email address listed for the Premier card is fnbcard@fnb.co.za. The Credit Card Contact Us page gives Premier card hours as 08:00 to 17:00, Monday to Friday.

FNB’s “Talk to us” directory lists the same 087 577 7000 FNB Premier credit card number but gives operating hours of 24 hours. Because the two FNB pages publish different hours, the safest shared window shown by the Credit Card Contact Us page is 08:00 to 17:00 on weekdays.

FNB credit card applications and cancellations

For a new FNB credit card application, call 087 736 4800 (08:00 to 17:00, Monday to Friday), or email fastapp@fnb.co.za. FNB also lists the fast applications number as 0860 FASTAP (327827).

For an existing card cancellation, the FNB Credit Card division lists 087 575 9406 and fnbcard@fnb.co.za.

FNB credit card fraud line and lost card numbers

For suspected credit card fraud, phone the FNB Credit Card or Fraud Division on 087 575 9444. FNB’s “Talk to us” directory gives +27 11 369 2924 for calls from abroad, and the fraud line is listed as available 24 hours.

FNB’s credit card guide gives several routes if a card is lost, stolen or used fraudulently. You can call the Credit Card or Fraud Division, cancel or block the card instantly in the FNB Banking App and order a new card, or contact Visa Global Customer Assistance Service for an emergency cash payout or medical assistance abroad.

The same guide lists 0800 110 132 as the lost and stolen card number. FNB’s “Talk to us” directory separately lists 087 575 9406 for lost and stolen cards, 24 hours. If one does not connect, use the other or the app. You can also phone the number on the back of your card.

FNB credit card insurance contact number

For Top-up Debt Protection claims linked to an FNB credit card, call FNB Life on 087 736 7775. The policy information on the page says Top-up Debt Protection covers death, permanent disability, temporary disability and retrenchment or unemployment, and that you may qualify to claim against it.

For travel cover linked to the card, contact the Global Travel Insurance Help Desk on 0861 490 100 to activate the benefit before travelling. FNB also says to let it know your travel plans by calling the number on the back of your card so it can monitor transactions. Visa Global Customer Assistance is listed on 0800 990 475.

FNB credit card collections and payment arrangements

If you cannot make a credit card payment, FNB asks you to keep its Collections team informed. Call 087 736 7846 or 087 736 7847 to discuss the delay and make a repayment arrangement.

FNB’s contact pages do not publish a separate email address for collections, so the published route on the page is by phone. FNB warns that if an account is handed over for further collection, the credit facility cannot be reopened, you must apply for a new card once the debt is settled, and you are liable for legal, collection and tracing fees.

FNB credit card banking details and repayments

FNB’s guide lists three ways to repay a credit card: a debit order for the monthly minimum payment, a direct deposit into the credit card at any FNB branch, or an electronic transfer to the credit card through FNB Online Banking or Cellphone Banking.

FNB does not publish a separate set of credit card banking details on the pages used for this contact guide. To pay from another bank, use the account details on your FNB credit card statement or ask the credit card line on 087 575 1111.

FNB’s guide says that to avoid interest on purchases, you should pay the full closing balance by the due date each month, which gives you up to 55 days interest-free.

FNB Private Wealth and Private Clients card contacts

For an FNB Private Wealth card, the contact number is 087 730 6000 and the email address is wealthcard@fnb.co.za. For an FNB Private Clients card, call 087 575 4727 or email privateclientsservice@fnb.co.za.

Frequently asked questions

What is the FNB credit card contact number?

The FNB credit card contact number for general Classic and Gold card enquiries is 087 575 1111. The email address is fnbcard@fnb.co.za.

What is the FNB Premier credit card contact number?

The FNB Premier credit card contact number is 087 577 7000. The listed email address is fnbcard@fnb.co.za.

How do I contact the FNB Credit Card division?

For general Classic and Gold card enquiries, contact the FNB Credit Card division on 087 575 1111 or fnbcard@fnb.co.za. Separate numbers are published for Premier, applications, cancellations, fraud, collections and other card services.

How do I apply for an FNB credit card by phone?

Call Applications on 087 736 4800 or email fastapp@fnb.co.za. FNB also lists 0860 FASTAP (327827) for fast applications.

What is the FNB credit card fraud line?

The FNB credit card fraud line is 087 575 9444, 24 hours. From abroad, FNB’s directory lists +27 11 369 2924, and you can also block the card instantly in the FNB App.

What is the FNB credit card insurance contact number?

For Top-up Debt Protection claims, call FNB Life on 087 736 7775. For Global Travel Insurance help, the number listed is 0861 490 100.

How do I cancel my FNB credit card?

Call Cancellations on 087 575 9406 or email fnbcard@fnb.co.za.

Whose number is 087 575 9406?

087 575 9406, also written 0875759406 or +27 87 575 9406, is FNB’s credit card Cancellations line. You can also email fnbcard@fnb.co.za.

Whose number is 087 575 1111?

087 575 1111, also written 0875751111 or +27 87 575 1111, is FNB’s credit card number for general enquiries on Classic and Gold cards. The email address is fnbcard@fnb.co.za.

Whose number is 087 736 7846?

087 736 7846, also written 0877367846 or +27 87 736 7846, is FNB’s credit card Collections number, used to discuss a missed payment and make a repayment arrangement. 087 736 7847 is the alternative line.

Sources

  • FNB Credit Card Contact Us page, fnb.co.za/credit-card/credit-card-contact-us.html, read 14 September 2026
  • FNB “Understanding credit cards” guide (collections, fraud, travel, repayments), fnb.co.za/credit-card/understanding-credit-cards.html, read 14 September 2026
  • FNB “Talk to us” directory (credit card, lost or stolen card, fraud panels), fnb.co.za/complaints-resolution/talkToUs.html, read 14 September 2026
  • FNB Credit Card Contact Us page and “Talk to us” directory (support, Premier, applications, Secure Chat, fraud abroad number), online.fnb.co.za, read 26 September 2026