Banking & Finance · Contact details
FNB Premier Contact Details
FNB Premier customers are served by an assigned team of bankers on a dedicated number, 087 577 7000, with Secure Chat in the FNB App running 24 hours a day when the telephone desk is closed.
FNB Premier contact details at a glance
| What you need | Details |
|---|---|
| Premier Banking | 087 577 7000 |
| Telephone desk hours | 08:00 to 18:00 Monday to Friday; 08:00 to 13:00 Saturdays; closed Sundays and public holidays |
| Secure Chat | 24 hours a day through the FNB App |
| Card emergencies (lost or stolen cards) | 087 575 9406, 24 hours |
| Fraud | 087 575 9444, 24 hours |
| Complaints | care@fnb.co.za or 087 575 9408 |
FNB Premier banking contact number and hours
The Premier Banking number is 087 577 7000. The telephone desk is open 08:00 to 18:00 Monday to Friday and 08:00 to 13:00 on Saturdays, and is closed on Sundays and public holidays. Note that FNB prints this number as 087 5777 000 on its contact page, which is the same number as 087 577 7000, just spaced unusually.
FNB Premier customer care outside the desk hours
Secure Chat inside the FNB App connects to the same team of bankers at any hour, any day, which is the route to use outside those times. Card emergencies do not wait for the Premier desk: lost or stolen cards are on 087 575 9406 and fraud on 087 575 9444, both 24 hours.
What the Premier team handles
Premier is a banking tier rather than a single product, so the team handles the accounts, cards and lending attached to the profile rather than passing you between product desks. That includes a Premier loan query: the dedicated number is the route to call, and outside desk hours Secure Chat carries it.
Complaining to FNB Premier
Complaints go to care@fnb.co.za or 087 575 9408.
Frequently asked questions
What is the FNB Premier banking contact number?
087 577 7000. FNB prints the same number as 087 5777 000 on its contact page, just spaced unusually.
What are the FNB Premier banking contact hours?
The telephone desk is open 08:00 to 18:00 Monday to Friday and 08:00 to 13:00 on Saturdays, and is closed on Sundays and public holidays. Secure Chat in the FNB App runs 24 hours a day.
What is the FNB Premier customer care route?
Complaints go to care@fnb.co.za or 087 575 9408. For card emergencies, lost or stolen cards are on 087 575 9406 and fraud on 087 575 9444, both 24 hours.
Is there an FNB Premier loan contact number?
Premier is a banking tier, so the assigned team handles the lending attached to your profile on the same Premier Banking number, 087 577 7000, rather than a separate loan desk. Outside desk hours, use Secure Chat in the FNB App.
Sources
- fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.