Banking & Finance · Contact details
FNB Short Term Loans Contact Details
FNB’s short term loan is called the Temporary Loan, and the desk that handles it answers on 087 730 5596, with email at personalloans@fnb.co.za. Searching FNB for a short term loan will not find it: the bank lists the product as a Temporary Loan, and that naming difference is why the contact route is hard to find. The desk is open Monday to Friday from 08:00 to 17:00 and on both Saturday and Sunday from 08:00 to 14:00.
FNB short term loan contact details at a glance
| Route | Details |
|---|---|
| Temporary loans desk | 087 730 5596 |
| personalloans@fnb.co.za | |
| Desk hours, Monday to Friday | 08:00 to 17:00 |
| Desk hours, Saturday and Sunday | 08:00 to 14:00 |
| Complaints email | care@fnb.co.za |
| National Credit Regulator | 0860 627 627 |
FNB temporary loan contact number and hours
Call 087 730 5596 for anything about a Temporary Loan: applying, a repayment or the balance of an existing facility. The desk answers Monday to Friday from 08:00 to 17:00 and, unusually for a lending desk, on both Saturday and Sunday from 08:00 to 14:00. That weekend cover matters for a product people typically need at short notice.
Email personalloans@fnb.co.za for the same queries, and keep the email on record if you need a written trail.
What an FNB temporary loan is
A temporary loan is a short term facility extended against an account you already hold, rather than a new personal loan agreement negotiated from scratch. It is also distinct from an overdraft, which is a standing facility on the account rather than a separate advance. Because it is credit, an affordability assessment applies.
What to have ready and where to escalate a complaint
Have your account number ready rather than a loan number, since the facility sits against the account. If the desk cannot help, the FNB complaints route is care@fnb.co.za, and a dispute about the credit agreement itself goes to the National Credit Regulator on 0860 627 627.
Frequently asked questions
What is the FNB short term loan contact number?
The temporary loans desk is on 087 730 5596, open Monday to Friday 08:00 to 17:00 and Saturday and Sunday 08:00 to 14:00.
What is the FNB Short Term Loans email address?
Email personalloans@fnb.co.za. Complaints that the desk cannot resolve go to care@fnb.co.za.
Why can I not find a short term loan on the FNB site?
FNB lists the product as a Temporary Loan rather than a short term loan, so Temporary Loan is the name to use.
Who do I complain to about an FNB temporary loan?
Email care@fnb.co.za through FNB’s complaints route. A dispute about the credit agreement itself goes to the National Credit Regulator on 0860 627 627.
Sources
- fnb.co.za/complaints-resolution/talkToUs.html, the FNB contact directory, read 3 September 2026.