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FNB Vehicle Finance Contact Details

Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

FNB Vehicle Finance is reached on 0860 362 227, with two alternative finance information lines on 086 111 5225 and 086 176 5588, and Islamic Vehicle & Asset Finance on 0875 786 786. Always access numbers and forms through the official FNB app or the bank’s secure website before making a call or sharing personal documents.

FNB Vehicle Finance contact details at a glance

Security warning: never share your online banking password, card PIN or one-time PIN (OTP) with anyone over the phone or by email, even if the person claims to be an FNB employee.

Checking that you are dealing with FNB

  • Official website: check that the address starts with www.fnb.co.za.
  • The FNB Banking App: the built-in Secure Chat function inside the app provides an authenticated channel directly linked to your identity.
  • Official lead forms: authentic FNB “Call Me Back” email inquiries originate from automated servers using addresses like noreply@fnb.co.za and route internally to dedicated service teams (such as Fastapp@fnb.co.za for vehicle finance applications).

Applications, statements and general queries

To apply for new vehicle asset finance or track an existing application, use the FNB Banking App under Product Shop > For Me or log into your online profile. Alternatively, call 0860 362 227 and ask for the asset finance sales division.

For updates on your outstanding balance, settlement letters or changing your monthly debit order date, use the FNB App or call 0860 362 227.

Insurance and claims on a financed vehicle

If your financed vehicle is involved in an accident or needs a mechanical warranty claim, do not use the standard finance number. FNB Short-Term Insurance and motor claims go to 087 312 0001 or fnbsticlaims@fnb.co.za, and roadside and mechanical support goes to 087 736 7772.

App and online self-service

FNB encourages self-service paths:

  • The FNB App: navigate to Menu > Contact us to start an encrypted secure chat.
  • Online banking profile: log in at the official website to download tax certificates, request cross-border letters or print settlement letters directly.
  • “Call Me Back” service: if you prefer an agent to call you, log onto the homepage, click on Contact and Tools, and fill out an authorised web lead form to request a call within two business days.

Complaints and escalation

If your vehicle finance query remains unresolved, follow a sequential resolution process.

Log a formal complaint directly through your FNB App or online banking profile under Menu > Contact us, or email the details to care@fnb.co.za or call the complaints resolution team on 087 575 9408. Keep the reference number you are given safely.

As an independent escalation, if FNB Care does not resolve the matter to your satisfaction within standard turnaround times, you have the right to escalate the dispute to an independent body. For credit agreements and vehicle finance accounts in South Africa, contact the unified ombud regulatory scheme: the National Financial Ombud Scheme (NFO) is on 086 080 0900, at info@nfosa.co.za or at www.nfosa.co.za, and the National Credit Regulator (NCR) is on 086 062 7627 or complaints@ncr.org.za for matters concerning National Credit Act compliance.

What to have ready when you call

Having your details ready speeds up verification and helps agents resolve your issue faster. Ensure you have the following on hand:

  • Your South African identity number or passport number.
  • Your FNB Vehicle Finance account number or specific application reference number.
  • The vehicle’s registration number (number plate) or VIN (Vehicle Identification Number).
  • A brief summary of your query or clear details of the dispute.

Agents will ask security questions to verify your identity, but they will never ask you to approve an in-app notification or read out an OTP to change your banking preferences.

Vehicle finance scams to watch for

Vehicle finance scams often target consumers looking for cheap deals, settlement updates or payment relief. Protect your funds by performing these essential checks:

  • Vishing (voice phishing): fraudsters impersonate FNB asset finance agents, claiming there is an issue with your vehicle tracking device or account premiums, then ask you to confirm your card data or remote access PINs. Drop the call and phone the bank back on its verified number.
  • Unofficial WhatsApp channels: do not interact with unverified mobile numbers claiming to be FNB Vehicle Finance. Official FNB business profiles feature a verified green checkmark.
  • Payment scams: if you receive an email stating that FNB’s banking details for your car repayments have changed, do not pay. Verify it immediately with a branch manager or through secure chat.

Other banking routes already covered in the directory: FNB Credit Card contact details, FNB Debt Review and Collections contact details, FNB International Banking contact details, Absa Vehicle Finance contact details, Nedbank Vehicle Finance contact details and Standard Bank Prestige contact details.

Frequently asked questions

What is the safest way to contact FNB Vehicle Finance?

Log into the secure FNB App and use the built-in Secure Chat or the Contact Us feature, so your communication is encrypted and authenticated. The primary phone line is 0860 362 227.

Can I trust an FNB Vehicle Finance number found online?

Only trust numbers published on the verified domain fnb.co.za or listed inside your banking app. Fraudulent search engine ads often display fake numbers designed to steal financial credentials.

What should I do if FNB Vehicle Finance does not resolve my issue?

Email care@fnb.co.za to get an official internal reference number. If the bank fails to resolve it fairly within standard timelines, submit a complaint to the National Financial Ombud Scheme (NFO) on 086 080 0900.

What information should I prepare before contacting FNB Vehicle Finance?

Prepare your SA ID number, vehicle asset finance account number, vehicle registration details and a short summary of your problem. Never disclose passwords or digital PINs during the process.

How do I avoid scams when looking for FNB Vehicle Finance contact details?

Avoid sponsored search ads, which can redirect to copycat platforms. Type the official web address directly into your browser, check for a valid padlock security icon, and rely on the secure in-app tools.