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Standard Bank Contact Details

Verified 14 September 2026Official source onlyIndependent directoryReport a wrong number

The Standard Bank contact number for personal clients is 0860 123 000, and business clients call 0860 109 075. Standard Bank says its banking consultants are available Monday to Sunday from 08:00 to 22:00. To report fraud, call the fraud line on 0800 222 050; to stop a lost or stolen card, call 0800 020 600. The WhatsApp ChatBot is on +27 64 570 0291, and personal customers can email personalbanking@standardbank.co.za. Every number below was read from Standard Bank’s contact and complaints pages on standardbank.co.za on 14 September 2026.

Running a card machine? See Standard Bank merchant services contact details.

Banking for a business? See Standard Bank business banking contact details.

Standard Bank contact numbers at a glance

What you needSouth AfricaFrom abroad
Personal banking call centre0860 123 000+27 10 824 1515
Business banking call centre0860 109 075Not listed
Fraud line0800 222 050+27 10 824 2090
Lost or stolen cards0800 020 600+27 10 824 1514
Lost or stolen UCount Rewards cards0860 826 868Not listed
WhatsApp ChatBot+27 64 570 0291+27 64 570 0291
Complaints Resolution Centre0860 101 101Email below
Report unethical behaviour0800 204 547Not listed

Email addresses: personal customers personalbanking@standardbank.co.za, business customers BCBEnterprisedirect@standardbank.co.za, compliments, queries and suggestions information@standardbank.co.za, and complaints complaint.resolutioncentre@standardbank.co.za.

Standard Bank customer care hours

Standard Bank’s contact page says its banking consultants take calls Monday to Sunday between 08:00 and 22:00. The fraud line and lost card line are the numbers to use for emergencies, and the insurance 24-hour emergency helpline is 0860 123 999. If you would rather not wait on hold, the contact page has a “Let us call you” option: leave your name and number and a consultant calls you back. Branch hours vary by branch, and branches inside shopping centres, such as The Promenade, Bedford Centre or Menlyn Maine, often follow the centre’s trading hours. Use the branch locator on standardbank.co.za to find a branch near you.

Standard Bank fraud line and lost cards

Report a new fraud incident straight away on 0800 222 050, or +27 10 824 2090 from outside South Africa. Stop a lost or stolen card on 0800 020 600, or +27 10 824 1514 from abroad. Save the international numbers before you travel: 0800 and 0860 numbers do not always connect from a foreign network, which is exactly when a stolen card is most likely. For misconduct by staff or other unethical behaviour, Standard Bank publishes a separate independent tip-offs line, 0800 204 547 or whistleblowingline@tip-offs.com.

Standard Bank Mobile contact number

Standard Bank Mobile, the bank’s cellphone network service, has its own support channels, separate from the banking call centre:

Use these for SIM, porting, airtime and data questions on Standard Bank Mobile. For prepaid airtime and electricity bought through your bank account, the cellular prepaid services line is 0860 001 237.

Online banking, app and card enquiries

Internet banking, cellphone banking and the app all use the main personal banking number, 0860 123 000, or +27 11 299 4701 from abroad. Questions about a username, a forgotten PIN or changing your cellphone number on the app go through this line. Telephone banking enquiries have their own number, 0860 123 108. For card enquiries, personal banking customers can also call 0861 201 000.

Prestige, private and international banking

ServiceTelephoneEmail
Prestige Banking010 824 1517; after hours 0860 001 321PrivateClientCentre@standardbank.co.za
Private Banking0860 123 101; +27 10 824 1512 abroadprivatebanking@standardbank.co.za
International banking desk0860 123 005; +27 10 249 0051 abroadPPBForex@Standardbank.co.za (forex support)
Non-resident banking+27 10 824 1941NonResInfo@standardbank.co.za
Standard Bank Offshore (customer service)0860 033 269; +44 1624 643643 abroadpersonalbanking@standardbank.com
Shari’ah-compliant banking+27 63 909 0786shariah@standardbank.co.za

Prestige Banking hours are Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Non-resident banking runs Monday to Friday 08:00 to 21:00 and Saturday 08:00 to 13:00, South African time. Standard Bank Offshore, with its +44 1624 Isle of Man numbers, handles offshore accounts separately from the South African bank.

Home loans, vehicle finance and insurance

Standard Bank complaints process

Standard Bank publishes a three-step complaints process:

  • Step 1: raise it at a branch with the branch, relationship, area manager or provincial head, or with the Complaints Resolution Centre on 0860 101 101, at complaint.resolutioncentre@standardbank.co.za, or on the complaints form. You get a reference number within 24 hours and a case manager who contacts you within 24 hours.
  • Step 2: if you are unhappy with the outcome, email the Specialised Complaint Escalation Centre at ComplaintsEscalations@standardbank.co.za with your reference number.
  • Step 3: lodge a formal complaint with the relevant ombud or regulator, usually within four to six months of Standard Bank’s outcome.

For step 3, Standard Bank lists the National Financial Ombud Scheme (0860 800 900, info@nfosa.co.za) for banking complaints, the FAIS Ombud (012 762 5000, info@faisombud.co.za) for advice and product complaints, the National Credit Regulator (0860 627 627, complaints@ncr.org.za) for credit matters, and the Information Regulator (010 023 5200, enquiries@inforegulator.org.za) for personal information complaints.

Sources

  • Standard Bank Contact us and contact details directory, standardbank.co.za/southafrica/personal/contact-us, read 14 September 2026
  • Standard Bank complaints process, standardbank.co.za/southafrica/personal/about-us/regulatory/complaints-process, read 14 September 2026