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Banking & Finance · Contact details

Standard Bank Contact Details

Verified 12 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Standard Bank contact number for personal customer care is 0860 123 000, and business clients call 0860 109 075. Standard Bank says its banking consultants are available Monday to Sunday from 08:00 to 22:00. To report fraud, call the fraud line on 0800 222 050; to stop a lost or stolen card, call 0800 020 600. The WhatsApp ChatBot is on +27 64 570 0291, complaints go to 0860 101 101, and personal customers can email personalbanking@standardbank.co.za. Every number below was read from Standard Bank’s own pages on standardbank.co.za and standardbank.com, and the main numbers were checked again on 12 October 2026.

Running a card machine? See Standard Bank merchant services contact details.

Banking for a business? See Standard Bank business banking contact details.

Standard Bank contact details at a glance

What you needSouth AfricaFrom abroad
Personal banking call centre0860 123 000+27 10 824 1515
Business banking call centre0860 109 075Not listed
Fraud line0800 222 050+27 10 824 2090
Lost or stolen cards0800 020 600+27 10 824 1514
Lost or stolen UCount Rewards cards0860 826 868Not listed
WhatsApp ChatBot+27 64 570 0291+27 64 570 0291
Complaints Resolution Centre0860 101 101Email below
Report unethical behaviour0800 204 547Not listed
Funeral cover: policy services and claims0860 123 999WhatsApp +27 64 570 0291 for claims
Home owners insurance claims emailhocclaims@standardbank.co.zaNot listed
Travel insurance services and quotes086 111 4494Not listed
Vehicle and asset finance enquiries0860 123 002Not listed
Debt management help line (home loans, vehicles, credit cards, loans, overdraft)086 100 1868Not listed
Debt management help line, Diners Club0860 007 423Not listed
Debt Care Centre0860 111 400Not listed
Debt management, more than one product0860 000 158Not listed
Online Share Trading0860 121 161+27 11 378 7876
Head office telephone (Standard Bank Group)+27 11 636 1061+27 11 636 1061
Home loans general enquiries0860 123 001Not listed
Wealth and Investment (WIonCall, 24 hours)0861 001 052+27 10 824 1516
Standard Trust: trusts and beneficiary fund0860 785 272Not listed
Deceased estates0860 439 770+27 10 249 0012
Debt Review0861 111 402Not listed
Fleet solutions0860 106 249Not listed

Email addresses: personal customers personalbanking@standardbank.co.za, business customers BCBEnterprisedirect@standardbank.co.za, compliments, queries and suggestions information@standardbank.co.za, and complaints complaint.resolutioncentre@standardbank.co.za.

Standard Bank customer care number and operating hours

Standard Bank customer care for personal accounts is on 0860 123 000. Standard Bank’s contact page says its banking consultants take calls Monday to Sunday between 08:00 and 22:00, so those are the call centre’s operating hours, weekends included. If you are abroad and need a number in landline format, personal banking is on +27 10 824 1515.

The fraud line and lost card line are the numbers to use for emergencies, and the insurance 24-hour emergency helpline is 0860 123 999. If you would rather not wait on hold, the contact page has a “Let us call you” option: leave your name and number and a consultant calls you back.

Business customers (Enterprise Direct) call the business clients call centre on 0860 109 075 or email BCBEnterprisedirect@standardbank.co.za. See Standard Bank business banking contact details for more business routes.

Standard Bank Voice Branch

“Voice Branch” is Standard Bank’s own name for its call centre. Its card terms and conditions tell customers to “contact our Voice Branch on 0860 123 000”, so the Voice Branch number is the personal banking line, 0860 123 000. Standard Bank publishes no separate Voice Branch number or email address.

Standard Bank near me: branches and trading hours

Standard Bank does not print one set of branch trading hours. Branch hours vary by branch, and branches inside shopping centres, such as The Promenade, Bedford Centre or Menlyn Maine, often follow the centre’s trading hours. Use the branch locator on standardbank.co.za (“Find a branch” on the contact page) to find a Standard Bank near you and check its times before you travel. For anything that can be done by phone, the call centre takes calls until 22:00.

Standard Bank does not publish direct telephone numbers for individual branches. The branch locator gives each branch’s address, services and trading hours, so for a branch such as Tygervalley, Goodwood, Centurion or Stellenbosch, use the locator for the address and hours and call 0860 123 000 for anything that can be handled by phone.

Standard Bank fraud line and lost cards

Report a new fraud incident straight away on 0800 222 050, or +27 10 824 2090 from outside South Africa. Stop a lost or stolen card on 0800 020 600, or +27 10 824 1514 from abroad. Save the international numbers before you travel: 0800 and 0860 numbers do not always connect from a foreign network, which is exactly when a stolen card is most likely. A lost or stolen UCount Rewards card has its own number, 0860 826 868.

Standard Bank fraud hotline and fraud department

The Standard Bank fraud hotline is 0800 222 050 (report a new fraud incident), or +27 10 824 2090 from abroad. Standard Bank does not publish a separate “fraud department” number: the fraud line is the reporting route. Note that one block of the bank’s own contact directory labels 0800 020 600 as a “Fraud line”, but that is the lost and stolen cards number. To report fraud, use 0800 222 050.

Standard Bank fraud contact email

Standard Bank’s contact page gives telephone numbers, not an email address, for reporting fraud on an account. The only email in that part of the page is for a different purpose: for misconduct by staff or other unethical behaviour, Standard Bank publishes a separate independent tip-offs line, 0800 204 547 or whistleblowingline@tip-offs.com.

Standard Bank help centre, chat and help email

For general enquiries, compliments, queries and suggestions, Standard Bank lists the help line 0860 123 000 and the email information@standardbank.co.za. Personal customers can also email personalbanking@standardbank.co.za. The Standard Bank Help Centre on standardbank.co.za is a self-help library of articles and has no separate phone number.

Standard Bank does not list a web live chat. Its online chat option is the WhatsApp ChatBot on +27 64 570 0291, and the contact page also has a “Call me back” form.

Standard Bank app helpline, online banking and card enquiries

Internet banking, cellphone banking and the app all use the main personal banking number, 0860 123 000, or +27 11 299 4701 from abroad. Questions about a username, a forgotten PIN or changing your cellphone number on the app go through this line. Telephone banking enquiries have their own number, 0860 123 108. For card enquiries, personal banking customers can also call 0861 201 000; the bank’s contact directory shows the card enquiries block twice, once with 0861 201 000 and once with 0860 123 000.

Blocked, lost or replacement cards

To block and replace a card, sign in to the Banking App, go to the card, select “Report lost or stolen card” and choose the reason for replacing it. You can also call 0800 020 600 or visit a branch. Standard Bank’s Lost Card Protection covers fraudulent use if you report the card within 24 hours. Standard Bank does not publish a separate route for handing in a card you have found. See Standard Bank card division contact details.

Standard Bank credit card interest rate

Standard Bank does not print one credit card interest rate. It says rates are personalised, from a minimum of prime minus 0.25% up to the maximum allowed under National Credit Act regulations. Monthly service fees range from R40 to R300 depending on the card, the minimum monthly repayment is 3% of the outstanding balance, and you pay no interest for up to 55 days if you settle the closing balance in full by the due date. Your credit limit is set on your own credit history, so there is no published amount that everyone qualifies for. Business and corporate card holders call 0860 109 075 or email BCBEnterprisedirect@standardbank.co.za. See Standard Bank credit card contact details.

Standard Bank Mobile contact number

Standard Bank Mobile, the bank’s cellphone network service, has its own support channels, separate from the banking call centre:

Use these for SIM, porting, airtime and data questions on Standard Bank Mobile. For prepaid airtime and electricity bought through your bank account, the cellular prepaid services line is 0860 001 237.

Standard Bank head office address and contact number

Standard Bank’s Johannesburg head office address, as printed on its contact page, is 5 Simmonds Street, Selby, Johannesburg, 2001. The Standard Bank Group contact page on standardbank.com prints the head office telephone number +27 11 636 1061 with the same street address. For account queries, use the call centre lines above: 0860 123 000 for personal customers and 0860 109 075 for business clients.

Standard Bank Rosebank address

Standard Bank’s pages do not call Rosebank its head office: the address printed for the group is 5 Simmonds Street. Two Rosebank addresses do appear on its pages. Wealth and Investment lists its Johannesburg office at 30 Baker Street, Rosebank, and the vehicle finance page gives 33 Baker, Rosebank, 2196 as the office where vehicle documents can be collected by arrangement.

How to email Standard Bank executives or head office management

Standard Bank does not publish email addresses for its executives or head office management. The published routes are the head office telephone number +27 11 636 1061, the general address information@standardbank.co.za, and the complaints escalation steps below.

Standard Bank complaints

Standard Bank publishes a three-step complaints process:

  • Step 1: raise it at a branch with the branch, relationship, area manager or provincial head, or with the Complaints Resolution Centre on 0860 101 101, at complaint.resolutioncentre@standardbank.co.za, or on the complaints form. You get a reference number within 24 hours and a case manager who contacts you within 24 hours.
  • Step 2: if you are unhappy with the outcome, email the Specialised Complaint Escalation Centre at ComplaintsEscalations@standardbank.co.za with your reference number.
  • Step 3: lodge a formal complaint with the relevant ombud or regulator, usually within four to six months of Standard Bank’s outcome.

Prestige, private and international banking

ServiceTelephoneEmail
Prestige Banking010 824 1517; after hours 0860 001 321PrivateClientCentre@standardbank.co.za
Private Banking0860 123 101; +27 10 824 1512 abroadprivatebanking@standardbank.co.za
International banking desk0860 123 005; +27 10 249 0051 abroadPPBForex@Standardbank.co.za (forex support)
Non-resident banking+27 10 824 1941NonResInfo@standardbank.co.za
Standard Bank Offshore (customer service)0860 033 269; +44 1624 643643 abroadpersonalbanking@standardbank.com
Shari’ah-compliant banking+27 63 909 0786shariah@standardbank.co.za

Prestige Banking hours are Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Non-resident banking runs Monday to Friday 08:00 to 21:00 and Saturday 08:00 to 13:00, South African time. Standard Bank Offshore, with its +44 1624 Isle of Man numbers, handles offshore accounts separately from the South African bank, and the .com address in the table belongs to Offshore, not to South African personal banking. The Standard Bank forex contact for retail customers is the international banking desk on 0860 123 005 (PPBForex@standardbank.co.za for forex support).

Standard Bank Wealth and Investment contact details

Standard Bank Wealth and Investment, the bank’s wealth management arm, has its own 24-hour service desk called WIonCall: 0861 001 052 in South Africa, +27 10 824 1516 from abroad, or WIonCall@standardbank.co.za. WIonCall handles general account queries, payments and transfers of up to R100 000 on your behalf, lost or stolen cards, fraud reports, debit order disputes, stamped statements for up to 5 years and Visa letters.

For travel, WIonCall activates your card for international use and gives access to travel specialists for airline and hotel bookings and car hire, plus a 24/7 concierge. Standard Bank does not print qualifying criteria, such as a minimum income, on its Wealth and Investment pages. It asks prospective clients to get in touch instead.

Wealth and Investment officeAddress
Johannesburg30 Baker Street, Rosebank
PretoriaThe Wedge, 43 Garstfontein Road, Waterkloof
DurbanStandard Bank Centre, Ground Floor, 1 Kingsmead Way, Kingsmead
Port ElizabethStandard Bank Centre, 1st Floor, Entrance 4, 1 Pickering Street, Newton Park
Cape TownProtea Place, 3rd Floor, corner Protea and Dreyer Street, Claremont
StellenboschOude Postkantoor Building, 3rd floor, corner Bird and Plein Street
PietermaritzburgStandard Bank Centre, 1st Floor, 31 Chatterton Road

All seven offices share the WIonCall number 0861 001 052. The +44 1534 “Wealth and Investment Client Services” number in Standard Bank’s contact directory belongs to Standard Bank Offshore, not to the South African desk.

Standard Bank corporate banking and country presence

Standard Bank Corporate and Investment Banking (CIB) lists 0860 123 000 locally, +27 10 249 0423 from abroad and information@standardbank.co.za, with the group head office telephone +27 11 636 1061. See Standard Bank CIB contact details.

Standard Bank Group says it is present in 21 sub-Saharan African countries, four global centres and two offshore hubs. Its global locations pages do not print contact details for an Ethiopia representative office. For each country’s bank, see Standard Bank contact details for countries.

Standard Bank funeral cover and funeral policy contact details

For a Standard Bank funeral policy or funeral cover (FuneralPlan), call 0860 123 999 or email assurancedivisionadmin@standardbank.co.za for policy services. The same number handles funeral claims, and claim documents go to funeralclaimsdocuments@standardbank.co.za. The funeral plans are underwritten by Liberty Group Limited (FSP 2409), part of the Standard Bank Group. For the full funeral page, see Standard Bank funeral cover contact details.

How to make a Standard Bank funeral claim

Standard Bank lists three ways to claim: call 0860 123 999, say “Hi” on WhatsApp +27 64 570 0291, or visit your nearest Standard Bank branch. Claims must be submitted within 12 months of the death. Approved claims are paid within 48 hours of Standard Bank receiving all the documents, and claims are processed by Liberty Group.

  • Certified copy of the death certificate
  • Notification of registration of death
  • Burial order
  • Certified copy of the claimant’s ID
  • Proof of relationship
  • More documents are needed for an unnatural death

Standard Bank funeral cover age limits

On the Flexible Funeral Plan, the main member and spouse must be 18 to 65. Children are covered from birth to 21, or 25 if studying full-time. Parents and parents-in-law are covered from 18 to 84, and extended family from birth to 84. Cover goes up to R100 000 per adult. There is a 6-month waiting period for natural death, no waiting period for accidental death, and 12 months for suicide.

Home loans, vehicle finance, insurance claims and share trading

To send an insurance claim by email, home owners insurance claims go to hocclaims@standardbank.co.za and funeral claim documents to funeralclaimsdocuments@standardbank.co.za. Travel insurance services and quotes are on 086 111 4494. The Online Share Trading contact number is 0860 121 161, or +27 11 378 7876 from abroad.

Standard Bank loan calculator and personal loan estimate

The Standard Bank personal loan calculator is on standardbank.co.za under Personal, Borrow for your needs, Personal loans, Loan calculator. It has two tools: “See how much you can get”, which turns a loan amount, interest rate and term into an estimated monthly repayment, and an amortisation calculator that shows how an existing term loan or revolving loan is paid off. Standard Bank says the result is an indication only.

Personal loan detailWhat Standard Bank prints on the calculator page
Loan amountR1 000 to R300 000
Repayment term12 to 72 months
Monthly service feeR69
Once-off initiation feeR419.75 to R1207.50 (VAT inclusive)
Interest ratePersonalised, up to a maximum of prime plus 17.5%

For a quote on your own figures, use the “Do I qualify?” link on the calculator page, or call 0860 123 000. See Standard Bank loans contact details.

Standard Bank debt consolidation

Standard Bank’s Loan Consolidation combines up to 3 personal loans, held with Standard Bank or with other credit providers, into one new loan, and the bank settles the old loans for you. There is no separate phone number for it. Apply in the Banking App: tap “More”, then “Open or Add an account”, “Personal Lending” and “Loan Consolidation”, and Standard Bank calls you back. Without the app, visit a branch or ask your banker.

  • Minimum monthly income: R3 000
  • Maximum loan amount: R300 000
  • Repayment term: 12 to 84 months
  • Monthly service fee R69, no initiation fee, personalised interest rate
  • You must be 18 or older, a South African citizen or permanent resident, and have at least one personal loan

Standard Bank settlement letter

How you get a settlement letter depends on the product:

  • Vehicle finance: request a settlement quote in the Banking App or Online Banking and it is emailed to you. You can also email personalbankinghomencar@standardbank.co.za or call 0860 123 000. The letter shows the settlement amount and where to pay it. See Standard Bank vehicle settlement contact details.
  • Revolving loan: request a settlement letter to get the balance owing, then pay that balance into the loan account on the Banking App, on Online Banking or through a banker. Standard Bank charges no penalty for settling early, and the loan must be closed to stay settled.
  • Home loan: Standard Bank needs 90 days’ notice to cancel a home loan. Once the loan is settled, an attorney instructs the bank to cancel the bond and return the title deed.

Standard Bank home loan notice period, statements and substitution

Home loans general enquiries are on 0860 123 001 or personalbankinghomencar@standardbank.co.za. New home loan applications, extensions and substitution requests go to 0860 500 000, which Standard Bank answers on weekdays between 8am and 5pm.

  • Notice period: 90 days’ notice to cancel a home loan.
  • Statements: to get home loan statements by email, SMS “Yes” to 32264. For tax certificates or lost home loan documents, call 0860 123 001. Standard Bank’s home loan pages do not explain a statement password.
  • Access and login: there is no separate home loan login. Standard Bank says you manage a home loan in the Banking App.
  • Substitution of debtor: removing or replacing a bond holder after a divorce or a spouse’s death is processed as a new loan application with an affordability check. You need an attorney for the deeds office process, a completed substitution of debtor form, and either the final divorce order with the consent papers or settlement agreement, or the death certificate with the letter of executorship or will.

See Standard Bank home loans contact details for pre-approval, relief and the rest of the home loan routes.

Credit life and credit protection plan

For a Standard Bank credit life or credit protection plan on a credit card, loan, vehicle or home loan, call 0860 123 999 or email sbib.creditlife@standardbank.co.za. To claim, call the same number or send “Hi” on WhatsApp to 064 570 0291. Standard Bank’s plan pages do not say how getting married affects a credit protection plan, so ask on 0860 123 999. See Standard Bank credit life contact details.

SBIB-MDR debit order on a Standard Bank statement

SBIB stands for Standard Bank Insurance Brokers. Standard Bank does not publish an explanation of the “SBIB-MDR” debit order reference, but its contact directory uses the same letters for the health insurance and personal accident desk: sbibmdr@standardbank.co.za and 0860 123 999. Use those to query the debit order or to ask for your policy documents. Personal accident claims go to 0860 123 444 or silmdrclaims@standardbank.co.za. See Standard Bank insurance contact details.

Standard Bank medical aid and health cover

Standard Bank’s contact directory lists no medical aid desk. Its health cover is listed as health insurance under personal accident and cash plans, on 0860 123 999 or sbibmdr@standardbank.co.za. The name “HealthSure” does not appear in the directory. See Standard Bank hospital plan contact details.

Standard Bank insurance brokers contact details

Standard Bank Insurance Brokers (Pty) Ltd, FSP number 224, is the group’s brokerage arm, per the group’s statutory disclosure. For insurance quotes, servicing and the 24-hour emergency helpline, the line is 0860 123 999, listed above; claims emails are hocclaims@standardbank.co.za for home owners cover and funeralclaimsdocuments@standardbank.co.za for funeral documents.

Standard Bank vehicle finance, car loans and Stannic

Stannic is the old name of Standard Bank Vehicle and Asset Finance. For vehicle finance or a car loan, call asset finance customer enquiries on 0860 123 002. See Standard Bank vehicle and asset finance contact details for more.

The same line covers commercial vehicle and leisure finance questions. There is no separate vehicle finance (VAF) login: the account shows in the Banking App and Online Banking, with up to 90 days of payments, fees and interest adjustments, and you can call 0860 123 000 for statements. Standard Bank’s vehicle finance page does not describe a cooling-off application. See Standard Bank vehicle finance contact details.

Standard Bank collections contact number

If you are in arrears on a home loan, vehicle finance, credit card or loan, Standard Bank lists 086 100 1868, which its debt management solutions page calls the debt management help line. For Diners Club arrears, call 0860 007 423. The arrears page also has a call-back form, and Standard Bank says it will call you within 24 hours. The Debt Care Centre, for customers in financial distress, is on 0860 111 400. Where more than one product is involved, the debt management line is 0860 000 158.

Standard Bank debt counselling and debt review

If you are under debt review or thinking about debt counselling, Standard Bank’s Debt Review team is on 0861 111 402, Monday to Friday from 8am to 4:30pm. If you hear nothing within 8 business days, email debtreviewescalations@standardbank.co.za. Debit order changes for accounts under debt review go to DebtReviewDebitOrder@standardbank.co.za. Standard Bank publishes no separate “recoveries department” number. See Standard Bank debt review contact details.

Card machine support: AutoLink contact number

The AutoLink help desk, which also covers AutoLane, AutoSwitch and PocketBiz card machine issues, is Standard Bank Merchant Solutions: WhatsApp ChatBot on +27 76 698 5121 and the line 0860 109 075. See Standard Bank merchant services contact details.

Standard Bank fleet management contact details

For Standard Bank fleet management, including the Visa Fleet Card and Fleet360, Standard Bank’s contact details directory lists fleet solutions on 0860 106 249 and the email fleet.sales@standardbank.co.za. It prints no Centurion or other street address for fleet management.

Wills, personal loans and cancellations

Standard Bank does not publish a phone number or email for its wills department. The Wills page offers only a call-back form, where you choose a new Will or a review of your Will. Wills are drafted by an estate planning expert and can be kept in Standard Trust’s vault. See Standard Bank trust contact details.

There is no personal lending email address. For personal loans, use personalbanking@standardbank.co.za or 0860 123 000. See Standard Bank loans contact details.

Standard Bank publishes no cancellations department or compliance phone number. Cancel through the product line: personal banking 0860 123 000, insurance and funeral cover 0860 123 999, or asset finance 0860 123 002. Report unethical behaviour on the tip-offs line 0800 204 547.

Standard Bank fiduciary services, beneficiary fund and executor services

Standard Bank’s fiduciary services (trusts, estates and beneficiary care) are run by Standard Trust Limited.

See Standard Bank trust contact details for more.

Standard Bank HR and careers

Standard Bank’s contact page lists no HR telephone number or email. It has a “Build a career with us” block whose “View opportunities” link goes to the Standard Bank Group careers site at standardbank.com/sbg/standard-bank-group/careers.

Standard Bank departments and products

Standard Bank runs separate contact routes for these departments and products. If your question is about one of them, its own page has the specific number, email and hours.

Cards

Loans, accounts and settlements

Claims and insurance

Accounts, digital and other services

Investments and savings

Complaints, legal and fraud

Frequently asked questions

What is the Standard Bank customer care number?

Call 0860 123 000 for personal banking, or +27 10 824 1515 from abroad. Business clients call 0860 109 075.

What are Standard Bank’s operating hours?

Standard Bank says its banking consultants take calls Monday to Sunday, 08:00 to 22:00. Branch trading hours vary by branch, so check the branch locator on standardbank.co.za.

What is the Standard Bank fraud hotline?

Call 0800 222 050 to report a new fraud incident, or +27 10 824 2090 from abroad. There is no separate fraud department number.

What is the Standard Bank head office address?

Standard Bank’s contact page gives its physical address as 5 Simmonds Street, Selby, Johannesburg, 2001. The Standard Bank Group contact page prints the head office telephone number +27 11 636 1061.

What is the Standard Bank funeral cover contact number?

Call 0860 123 999 for funeral policy services and claims, or email assurancedivisionadmin@standardbank.co.za. Claim documents go to funeralclaimsdocuments@standardbank.co.za.

How do I claim on a Standard Bank funeral policy?

Call 0860 123 999, say “Hi” on WhatsApp +27 64 570 0291, or visit a branch. Submit the claim within 12 months of the death.

What is the Standard Bank help email for general enquiries?

Use information@standardbank.co.za for queries, compliments and suggestions, or personalbanking@standardbank.co.za for personal accounts. The help line is 0860 123 000.

Does Standard Bank have online chat?

Standard Bank lists a WhatsApp ChatBot on +27 64 570 0291 and a “Call me back” form rather than a web live chat.

Where do I send a Standard Bank complaint?

Call the Complaints Resolution Centre on 0860 101 101 or email complaint.resolutioncentre@standardbank.co.za. Escalations go to ComplaintsEscalations@standardbank.co.za with your reference number.

What is the Standard Bank collections contact number?

For arrears on home loans, vehicles, credit cards and loans, call 086 100 1868. Diners Club arrears use 0860 007 423.

What is the Standard Bank FSP number?

The Standard Bank of South Africa Limited (SBSA) is an authorised financial services provider, FSP number 11287, and a registered credit provider, NCRCP15, per Standard Bank’s own product disclosures. Different group entities carry their own numbers: the funeral plans are underwritten by Liberty Group Limited (FSP 2409), listed above.

Does Standard Bank have a cash send service?

Standard Bank’s version of a cash send is Instant Money: money sent to any South African cellphone number, collected with a PIN at Standard Bank ATMs and retail partners. The Instant Money contact centre is 0860 466 639 (option 1 self-service, option 2 consultant), and the Standard Bank Instant Money contact details page has the full route, including voucher resends.

How do I contact Standard Bank about a student loan?

Student loans are applied for online on standardbank.co.za. Questions about borrowing or an existing student loan go through the personal banking number, 0860 123 000, listed above.

How do I get a Standard Bank payment holiday or debt relief?

Short-term relief and restructuring requests go through the Debt Care Centre on 0860 111 400 or debtcarecentre@standardbank.co.za, both listed above. The Standard Bank home loans contact details page covers home-loan relief specifically.

Where is the Standard Bank loan calculator?

The personal loan calculator is on standardbank.co.za under Personal loans, Loan calculator. It estimates a monthly repayment for loans up to R300 000 over 12 to 72 months, and Standard Bank says the result is an indication only.

What is the Standard Bank Voice Branch number?

Voice Branch is Standard Bank’s name for its call centre. The number is 0860 123 000.

What is the Standard Bank Wealth and Investment contact number?

Call WIonCall on 0861 001 052, or +27 10 824 1516 from abroad, at any hour, or email WIonCall@standardbank.co.za.

How do I get a Standard Bank settlement letter?

For vehicle finance, request it in the Banking App or Online Banking, or email personalbankinghomencar@standardbank.co.za. For a revolving loan, request a settlement letter and pay the balance into the loan account. A home loan needs 90 days’ notice of cancellation.

What is the SBIB-MDR debit order?

SBIB is Standard Bank Insurance Brokers. To query the debit order or get policy documents, call 0860 123 999 or email sbibmdr@standardbank.co.za, the health insurance and personal accident desk.

How do I find a Standard Bank eWallet voucher number?

Standard Bank’s product is Instant Money, not eWallet. Dial *120*212# to resend a voucher, reset a PIN or view voucher status, or call 0860 466 639. Vouchers created in the Banking App or Online Banking show the full voucher number there. See Standard Bank Instant Money contact details.

Sources

  • Standard Bank Contact us and contact details directory, standardbank.co.za/southafrica/personal/contact-us, read 14 September 2026
  • Standard Bank complaints process, standardbank.co.za/southafrica/personal/about-us/regulatory/complaints-process, read 14 September 2026
  • Standard Bank contact details directory, standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 25 September 2026
  • Standard Bank funeral plans, standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/yourself/funeral-plans, read 25 September 2026
  • Standard Bank Are you in arrears, standardbank.co.za/southafrica/personal/products-and-services/customer-solutions/are-you-in-arrears, read 25 September 2026
  • Standard Bank Debt Care Centre, standardbank.co.za/southafrica/personal/products-and-services/customer-solutions/debt-care-centre, read 25 September 2026
  • Standard Bank Wills, standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/your-future/wills, read 25 September 2026
  • Standard Bank Help Centre, standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre, read 25 September 2026
  • Standard Bank Vehicle and Asset Finance help page (Stannic), standardbank.co.za/secure/applications/stannic/stannic_help.htm, read 25 September 2026
  • Standard Bank Contact us details and Debt management solutions pages, standardbank.co.za, read 4 October 2026
  • Standard Bank Contact us page (physical address, careers link, consultant hours), standardbank.co.za/southafrica/personal/contact-us, read 4 October 2026
  • Standard Bank Group Contact us (head office address and telephone), standardbank.com/sbg/standard-bank-group/contact-us, read 12 October 2026
  • Standard Bank Corporate and Investment Banking Contact us, corporateandinvestment.standardbank.com/cib/global/contact-us, read 12 October 2026
  • Standard Bank Wealth and Investment Contact us and Digital and voice banking, wealthandinvestment.standardbank.com/wi/wealth-and-investment, read 12 October 2026
  • Standard Bank Personal loan calculator and Loan Consolidation, standardbank.co.za/southafrica/personal/products-and-services/borrow-for-your-needs/personal-loans, read 12 October 2026
  • Standard Bank Revolving loan, standardbank.co.za/southafrica/personal/products-and-services/borrow-for-your-needs/personal-loans/our-loans/revolving-loan, read 12 October 2026
  • Standard Bank Vehicle management, standardbank.co.za/southafrica/personal/products-and-services/borrow-for-your-needs/vehicle-financing/vehicle-management, read 12 October 2026
  • Standard Bank Settling your home loan, Manage your information, Change bond holder and Home loan extension, standardbank.co.za/southafrica/personal/products-and-services/borrow-for-your-needs/home-loans, read 12 October 2026
  • Standard Bank Trusts, Beneficiary Care and Estate Administration, standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/your-future, read 12 October 2026
  • Standard Bank Credit cards and Managing your card, standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/credit-cards, read 12 October 2026
  • Standard Bank Company cards, standardbank.co.za/southafrica/business/products-and-services/bank-with-us/company-cards/our-cards, read 12 October 2026
  • Standard Bank Commercial Credit Card terms and conditions (Voice Branch), document dated December 2025, standardbank.co.za, read 12 October 2026
  • Standard Bank Credit card protection plan, standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/your-debt/credit-card-protection-plan, read 12 October 2026
  • Standard Bank Debt Review, standardbank.co.za/southafrica/personal/products-and-services/customer-solutions/debt-review, read 12 October 2026
  • Standard Bank Deceased Estates, standardbank.co.za/southafrica/personal/products-and-services/customer-solutions/deceased-estates, read 12 October 2026
  • Standard Bank Instant Money, standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/innovative-payment-solutions/instant-money, read 12 October 2026
  • Standard Bank branch locator, standardbank.co.za/southafrica/personal/branch-locator, read 12 October 2026
  • Standard Bank Contact us and contact details directory (headline numbers rechecked, fleet solutions, health insurance), standardbank.co.za/southafrica/personal/contact-us, read 12 October 2026