Insurance & Medical Aid · Contact details
Standard Bank Credit Life Contact Details
Claims on a Standard Bank credit card protection plan go to 0860 123 999, or by WhatsApp chat: send Hi to 064 570 0291. The plan is the Credit Card Protection Plan sold with Standard Bank credit cards, and it is underwritten by Liberty Group rather than by the bank. For the card account itself, Standard Bank personal banking is on 0860 123 000.
Standard Bank credit life contact details at a glance
- Claims: 0860 123 999
- WhatsApp claims chat: send Hi to 064 570 0291
- Personal banking, for the card account itself: 0860 123 000
What the credit life plan covers
The plan settles an outstanding credit card balance up to R250,000 on death, permanent disability or dread disease, and adds a further R40,000 of cover for those events. It pays up to 18 months of instalments if you are retrenched and up to 12 months if you are temporarily disabled. On accidental death it pays a double benefit, settling the card up to R250,000 and paying an equivalent amount to your estate.
Premium, age limits and secondary cards
The premium is recalculated each month against your outstanding balance rather than being fixed, and voluntary plans carry a R4.00 monthly administration charge. The cover is not open ended: natural death cover ends at age 75, while accidental death, retrenchment, dread disease and permanent and temporary disability cover all end at 65. Secondary card holders are not covered for natural death, retrenchment, disability, dread disease or the double accident benefit.
Making a claim on WhatsApp
On the WhatsApp line, select option 3 for Insurance and then option 1 for Standard Bank Insurance Broker, then follow the claims prompts.
Exclusions and escalating a claim dispute
Two exclusions catch people out. Suicide is excluded for the first 24 months of the policy, and a pre-existing medical condition from the previous 12 months is not covered for the first 12 months.
The plan is underwritten by Liberty Group rather than by the bank, so an unresolved claim dispute is an insurance matter for the National Financial Ombud, while advice given when the plan was sold is a matter for the FAIS Ombud.
Frequently asked questions
What is the Standard Bank credit life insurance claims number?
0860 123 999 for claims on the Credit Card Protection Plan. You can also start a claim on WhatsApp by sending Hi to 064 570 0291 and choosing option 3 for Insurance.
Who underwrites Standard Bank credit life?
Liberty Group underwrites the plan, which is why a claim dispute goes to the National Financial Ombud as an insurance matter rather than through the bank.
What is the Standard Bank credit life WhatsApp number?
064 570 0291. Send Hi, then select option 3 for Insurance and option 1 for Standard Bank Insurance Broker.
Sources
- standardbank.co.za personal insure-what-matters credit card protection plan page, read 3 September 2026.
- standardbank.co.za/southafrica/personal/contact-us, read 3 September 2026.