Standard Bank Hospital Plan Contact Details

For a Standard Bank hospital cash plan, call Standard Bank’s health insurance services on 0860 123 999 or email sbibmdr@standardbank.co.za. Standard Bank does not market a product called “hospital plan” on its website; its contact page groups servicing under “Personal accidents & hospital cash plans”, handled by Standard Bank Insurance Brokers (Pty) Ltd.

These plans are insurance, not medical aid. For Standard Bank’s banking numbers, see the main Standard Bank contact details page.

Standard Bank hospital plan contact details at a glance

Route	Details
Health insurance services (Personal Accidents & Cash Plans)	0860 123 999
Health insurance services email	sbibmdr@standardbank.co.za
Health insurance quote	0860 123 999
Personal Accident claims	0860 123 444
Personal Accident claims email	silmdrclaims@standardbank.co.za
Personal Accident Plan call-me-back form	Personal Accident Plan page on standardbank.co.za (servicing, claims or new quote)

The official Standard Bank hospital cash plan route

Standard Bank’s contact page lists hospital cash plans together with personal accident cover. If you already hold one of these plans, call health insurance services on 0860 123 999 or email sbibmdr@standardbank.co.za. The same number takes health insurance quotes.

The Personal Accident Plan page also has a “Let us call you back” form where you can choose a servicing request, a claims request or a new quote.

Claims and product support

Personal accident claims have a dedicated line on the contact page, 0860 123 444, and an email address, silmdrclaims@standardbank.co.za. The Personal Accident Plan product page, however, says to call 0860 123 999 to claim. Either number is Standard Bank’s own; your policy documents set out the full claim detail.

The Personal Accident Plan, the product Standard Bank currently markets in this category, pays a lump sum for accidental death or permanent disability of up to R1.5 million. R100 000 of cover starts from R40 per month, and premiums depend on the cover amount. There is no medical exam, acceptance is guaranteed and the cover applies worldwide, 24/7. It can also cover your family and domestic employees (up to R30 000).

Eligibility, policy and cover requirements

• The plans are insurance products and not a medical aid or medical-aid hospital plan.
• The Personal Accident Plan has a 31-day no-obligation cancellation period.
• Broker: Standard Bank Insurance Brokers (Pty) Ltd, registration number 1978/002640/07, FSP 224.
• Underwriter: Standard Insurance Limited, registration number 1993/007593/06.

Escalating an unresolved hospital plan query

Standard Bank does not publish a separate escalation line for hospital cash plans. Put an unresolved query in writing to sbibmdr@standardbank.co.za, or silmdrclaims@standardbank.co.za for a claim, so there is a record. Compare other hospital cash and accident cover in the insurance directory S listings or the insurance and medical aid hub.

Frequently asked questions

What is the Standard Bank hospital plan contact number?

Call health insurance services (personal accidents and hospital cash plans) on 0860 123 999.

What is the Standard Bank personal accident claims number?

The contact page lists 0860 123 444 and silmdrclaims@standardbank.co.za. The product page says to call 0860 123 999 to claim.

Is a Standard Bank hospital cash plan a medical aid?

No. It is an insurance product sold through Standard Bank Insurance Brokers, not a medical scheme.

Can I cancel a Standard Bank Personal Accident Plan?

Yes. There is a 31-day no-obligation cancellation period.

Sources

• Standard Bank, Contact us details: standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 2026-09-26
• Standard Bank, Personal Accident Plan: standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/yourself/personal-accident-plan, read 2026-09-26
• Standard Bank, Insure yourself: standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/yourself, read 2026-09-26