Insurance & Medical Aid · Contact details
Standard Bank Insurance Online Contact Details
The Standard Bank insurance contact number is 0860 123 999, the line Standard Bank lists for short term insurance services, quotes and claims, car and home insurance, funeral plans and credit life cover. Claims on home owners insurance and personal accident cover go to 0860 123 444. Online, Standard Bank sells and services cover through its insurance portal at insure.standardbank.co.za and the free Standard Bank Insurance App. Every detail below was read from Standard Bank’s contact directory and insurance pages on standardbank.co.za on 27 September 2026.
Official provider route
Standard Bank insurance contact details
| What you need | Telephone | |
|---|---|---|
| Short term insurance services, quotes and claims | 0860 123 999 | sbibservices@standardbank.co.za |
| Car and home insurance sales | 0860 123 999 | sales.sbibsales@standardbank.co.za |
| Home owners insurance services | 0860 123 999 | silpolicy.admin@standardbank.co.za |
| Home owners insurance claims | 0860 123 444 | hocclaims@standardbank.co.za |
| Personal accident claims | 0860 123 444 | silmdrclaims@standardbank.co.za |
| Health insurance and cash plans, services and quotes | 0860 123 999 | sbibmdr@standardbank.co.za |
| Funeral plan services | 0860 123 999 | assurancedivisionadmin@standardbank.co.za |
| Funeral plan claims | 0860 123 999 | funeralclaimsdocuments@standardbank.co.za |
| Credit life insurance | 0860 123 999 | sbib.creditlife@standardbank.co.za |
| Travel insurance services and quotes | 086 111 4494 | |
| Travel insurance claims | 0860 723 270; from outside South Africa +1 416 596 0014 |
Insurance 24 hour emergency helpline
Standard Bank’s contact directory lists the insurance 24 hour emergency helpline, home emergency assistance and roadside emergency assistance on 0860 123 999. The call back panel on Standard Bank’s insurance product pages shows a different insurance 24 hour emergency helpline, 0861 007 247. Both numbers are printed by Standard Bank itself, so either should reach the insurance emergency service.
Product or service support
Standard Bank insurance online portal
The Get Insurance link on Standard Bank’s insurance pages opens its online insurance portal at insure.standardbank.co.za, where you can get quotes for cover. Standard Bank’s personal insurance range covers your car, your home and its contents, your debt through protection plans, and yourself through funeral, personal accident, legal assist, GapAssist and travel cover.
Standard Bank Insurance App
The Standard Bank Insurance App is free and is available on the Google Play and Apple App stores, although data charges apply. Standard Bank says you can use it to get personalised quotes, link an existing Car and Home policy and view it on your dashboard, and register building and car insurance claims. You need a South African ID and must be 18 or older to register.
Eligibility, account or policy requirements
Standard Bank’s short term cover is underwritten by Standard Insurance Limited (Reg. No. 1993/007593/06), a short term insurance company and authorised financial services provider (FSP 33348) that is part of the Standard Bank Group. Have your policy number and ID number ready when you call about an existing policy or claim.
Escalation route
Compliments, queries and complaints
Standard Bank’s contact pages list 0860 123 000 for compliments, queries and suggestions and 0860 101 101 for complaints. To report a new fraud incident, the fraud line is 0800 222 050, or +27 10 824 2090 from outside South Africa. Lost or stolen cards go to 0800 020 600.
Sources
- Standard Bank Contact us directory, insurance and emergency sections, standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 27 September 2026
- Standard Bank Insure what matters and Standard Bank Insurance App pages, standardbank.co.za, read 27 September 2026