Insurance & Medical Aid · Contact details
Standard Bank Car Insurance Contact Details
Standard Bank arranges car insurance through Standard Bank Insurance Brokers, and quotes, policy changes and vehicle insurance sales go through 0860 123 999 or sbibstan@standardbank.co.za. A claim, though, is lodged with the insurer that actually covers your car, and Standard Bank’s own pages give different claims numbers for several of those insurers, so check your policy schedule before you dial. The sections below set out every published number and what each one is for.
Standard Bank car insurance contact numbers
| What it is for | Contact |
|---|---|
| Vehicle insurance sales | 0860 123 999, sbibstan@standardbank.co.za |
| Car and home policy servicing | 0860 123 999, sbibservices@standardbank.co.za |
| Roadside emergency assistance | Stansure 0860 123 999; First For Women 0860 104 212; King Price 0860 505 050 |
| Dent and scratch cover claims | 0860 123 999, TouchUpClaims@standardbank.co.za |
| Tyre and rim insurance claims (administrator Innovation Group) | 0861 632 633 |
| Home owners (building) insurance claims | 0860 123 444, hocclaims@standardbank.co.za |
| Travel insurance on Standard Bank credit cards (Bryte) | Customer care 0861 114 494; claims 0860 723 270 |
Standard Bank says its insurance contact centre works from 07:00 to 19:00 when it returns call-back requests. The roadside labels above follow the order on the bank’s contact directory, where each insurer’s name sits under its number, so match the insurer on your policy schedule to the right line.
Which claims number to use
Only Hollard’s claims number, 0860 000 351, is the same on every Standard Bank page. For the other four insurers, the vehicle and asset insurance page and the car and home insurance page print different figures, shown in the table below.
| Insurer | Vehicle and asset insurance page | Car and home insurance page |
|---|---|---|
| Auto & General | 0861 600 224 | 0861 600 124 |
| First For Women | 0861 111 805 | 0861 555 911 |
| King Price | 0860 005 500 | 0860 505 050 |
| Standard Insurance Limited | 0860 123 444 | 0860 123 999 |
Neither set of figures can be confirmed against the other, so no single number is picked here. Use the claims number printed on your own policy schedule, or call 0860 123 999 and ask the broker to confirm the right one. Standard Bank also lists 0860 109 459 as a “car and home insurance claims” line and 0861 007 247 as a 24-hour emergency helpline on its car pages, while its contact directory gives 0860 123 999 for the 24-hour helpline. The Standard Bank Insurance App, provided by Standard Insurance Limited, lets you link a Car and Home policy and register car and building claims.
How the cover is sold and what it covers
The broker shops for up to five quotes from Auto & General, First For Women, Hollard, King Price and Standard Insurance Limited. You can take comprehensive cover, which covers collision, theft, fire and storms, or limited cover, which is either third-party only or third-party plus theft and fire. Which of the five insurers ends up covering you is decided by the quote you accept, and that insurer’s name on your policy schedule is what tells you which claims line applies.
Settlement after theft or a write-off
If your car is financed by Standard Bank, you claim from your insurer, which tells the bank about the claim. The bank then issues the insurer a settlement figure valid for 45 days. If the payout does not clear the finance, credit shortfall cover can pay the difference, but you must contact Standard Bank within 30 days of the insurer settling.
Dent, scratch and tyre add-ons
Dent and scratch touch-up cover costs R95 a month per car, has a R5 000 cover limit with VAT included and an R500 excess after the first 30 days, and excludes rust and pre-existing damage. Tyre and rim insurance starts at R99 a month and carries a three-month waiting period, so a tyre claim in the first three months of the policy falls outside the cover. Claims on the dent and scratch product go to 0860 123 999 or TouchUpClaims@standardbank.co.za, and tyre and rim claims go to the administrator, Innovation Group, on 0861 632 633.
Travel insurance on a Standard Bank credit card
Qualifying Standard Bank credit cards, except World Elite, get basic travel cover from Bryte when return flights are bought on the card. Bryte’s customer care line runs weekdays 08:00 to 16:30, and it also lists +27 10 498 7858 and standardbank.travel@brytesa.com, with claims on +27 10 498 7868 or standardbank.travelclaims@brytesa.com. World Citizen, World Elite and World Elite Metal cards carry comprehensive cover from AIG, reached on 0800 991 730 or +27 11 547 2066. The bank’s contact directory still shows +1416 596 0014 for international travel claims, which differs from the Bryte page.
Complaining about a claim or the broker
Raise a disputed claim with the insurer named on your schedule first and get its decision in writing. Complaints about the broker’s service go to Standard Bank on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za, and from there to ComplaintsEscalations@standardbank.co.za. An unresolved insurance complaint can go to the National Financial Ombud Scheme South Africa on 0860 800 900 or info@nfosa.co.za. Complaints about advice from the broker go to the FAIS Ombud at info@faisombud.co.za. Car and home cover is arranged by Standard Bank Insurance Brokers (Pty) Ltd, registration number 1978/002640/07, an authorised financial services provider, FSP 224.
Frequently asked questions
What is the Standard Bank car insurance contact number?
Call 0860 123 999 for vehicle insurance sales, policy servicing, dent and scratch claims and roadside assistance through Stansure. Email sbibstan@standardbank.co.za for sales or sbibservices@standardbank.co.za for servicing.
Which number do I use for a car insurance claim?
The claims number depends on the insurer named on your policy schedule, and Standard Bank’s car pages disagree on four of the five insurers. Use the number on your schedule, or call 0860 123 999 and ask the broker to confirm it.
What is the Standard Bank car insurance email address?
Vehicle insurance sales go to sbibstan@standardbank.co.za, policy servicing to sbibservices@standardbank.co.za, dent and scratch claims to TouchUpClaims@standardbank.co.za and building insurance claims to hocclaims@standardbank.co.za.
Does Standard Bank car insurance cover my home too?
The same broker sells home owners cover, and building insurance claims go to 0860 123 444 or hocclaims@standardbank.co.za. Comprehensive car cover through the broker covers collision, theft, fire and storms, while limited cover is third-party only or third-party plus theft and fire.
How long do I have to claim credit shortfall cover?
You must contact Standard Bank within 30 days of the insurer settling, if the payout does not clear the vehicle finance. The settlement figure the bank issues the insurer is valid for 45 days.
Sources
- standardbank.co.za: vehicle and asset insurance, car and home insurance, dent and scratch, tyre and rim, credit shortfall cover and Insurance App pages, read 16 September 2026
- standardbank.co.za: travel insurance and vehicle management pages, read 16 September 2026
- standardbank.co.za: contact us details (insurance, emergency assist and asset finance sections) and complaints process, read 16 September 2026
- nfosa.co.za published contact details