Insurance & Medical Aid · Contact details
Bryte Insurance Contact Details
The Bryte Insurance head office number is 011 088 7000, the Durban office is 031 812 8200, and the 24/7 emergency line, Bryte Assist, is 0860 001 121. Claims register on 0800 112 605. These details were read on brytesa.com on 23 September 2026.
Bryte Insurance head office
| Switchboard | +27 11 088 7000 |
|---|---|
| Registered office | Rosebank Towers, 5th Floor, 15 Biermann Avenue, Rosebank, 2196 |
| Operating hours | Monday to Friday, 08:00 to 16:30 |
| Website | brytesa.com |
Bryte states that any legal summons, notice or court document must be delivered to the registered office at Rosebank Towers. Serving it on a regional branch does not count.
Bryte Insurance emergency numbers: which Bryte Assist line is yours
| Bryte Assist, personal and business customers | 0860 001 121, 24/7 including public holidays |
|---|---|
| Bryte Assist, hospitality customers | 0861 976 656, 24/7 including public holidays |
| Bryte Assist, specialist motor customers | 0861 666 668, 24/7 including public holidays |
| Emergency travel claims and medical assistance | +27 21 141 5367, by call or WhatsApp, 24/7, brytesa@robinassist.com |
| Fraud reporting | 0800 16 74 64, bryte@tip-offs.com, 24/7 |
There are three Bryte Assist numbers, not one. Which you use depends on the kind of policy you hold, and a hospitality or specialist motor client phoning the general line will be redirected.
Medical assistance while travelling is the one number that takes a WhatsApp message as well as a call, which matters when you are abroad on a poor connection.
Bryte Insurance Durban and the other offices
| Durban (regional) | 031 812 8200, Glass House Office Park, Glass House 5, Office 1, Ground Floor, 309 Umhlanga Rocks Drive, Umhlanga Rocks, 4319 |
|---|---|
| Johannesburg (head office) | 011 088 7000, Rosebank Towers, 5th Floor, 15 Biermann Avenue, Rosebank, 2196 |
| Pretoria (regional) | 012 745 8131, 1st Floor, 110 Sovereign Drive, Route 21 Corporate Park, Centurion. PO Box 55997, Arcadia, 0007 |
| Cape Town (regional) | 021 820 1200, The Apex, 3rd Floor, 1 Energy Lane, Century City, Cape Town, 7441 |
| Gqeberha (regional) | 041 811 0313, 125 Cape Road, Millpark, Gqeberha, 6001. PO Box 27479, Greenacres, 6057 |
| Bloemfontein (regional) | 051 812 0340, 29 Parfitt Avenue, Parkwes, Bloemfontein, 9301. PO Box 12415, Brandhof, 9324 |
| George (sales office) | 044 813 1100, York House, Ground Floor, 4 Davidson Road, George. PO Box 162, George, 6529 |
| Nelspruit (sales office) | 013 813 0940, First Floor, 44 Mostert Street, Mbombela, 1201 |
The Durban office is not in Durban’s city centre. It sits in Umhlanga Rocks, roughly 20 km north, which is worth knowing before you set out.
All eight offices keep the same hours, Monday to Friday from 08:00 to 16:30. George and Nelspruit are sales offices rather than full regional offices.
Bryte Insurance claims: registration and the life and travel lines
| Claims registration, personal and business | 0800 112 605, newclaims@brytesa.com, Monday to Friday 08:00 to 16:30 |
|---|---|
| Bryte Life claims | 011 088 7000, life.claims@brytesa.com, Monday to Friday 08:00 to 16:30 |
| Travel insurance customer care | 0860 737 775, travelcare@brytesa.com |
| Travel insurance claims | 0860 222 446, travelclaims@brytesa.com |
| Bryte Life general enquiries | life.info@brytesa.com |
Claims registration on 0800 112 605 is a weekday line. Outside those hours, an incident that needs someone dispatched goes to the relevant Bryte Assist number instead, and the claim is registered afterwards.
Bryte Insurance complaints
| Compliments and complaints | 0800 12 11 70, Monday to Friday 08:00 to 16:30 |
|---|---|
| Claims complaints | claims.complaints@brytesa.com |
| Non-claims complaints | nonclaimscomplaints@brytesa.com |
| Bryte Life complaints | life.complaints@brytesa.com |
| Media and corporate communications | corporate.communications@brytesa.com |
Bryte splits complaints three ways, by claims, non-claims and life. Sending a claims dispute to the general mailbox adds a handover step, so pick the right one.
Fraud is separate again and runs through an independent tip-off service on 0800 16 74 64, around the clock.
Who Bryte is
Bryte Insurance Company Limited, registration 17703, and Bryte Life Company Limited, 17705, are licensed insurers and authorised financial services providers, part of Bryte Africa Group Limited.
Bryte is a commercial insurer that writes mostly through brokers, which is why its contact form asks whether you have one and for the broker’s details. If you do, your broker is usually the faster route into a claim than the call centre.
It also writes personal, specialist business, Shari’ah compliant and travel cover, and operates in Botswana as well as South Africa.
Before you call Bryte
Have your policy number and, if you have one, your broker’s name. Bryte’s own call-back form asks for the broker before it asks anything else, which tells you how the file is organised.
Know which entity you are with. Bryte Insurance and Bryte Life are separate licensed companies with separate claims and complaints mailboxes, and a life query sent to the short-term side has to be handed over.
If the matter is urgent and physical, an accident, a burst geyser, a breakdown, go straight to the Bryte Assist number for your policy type rather than the switchboard. The switchboard closes at 16:30 and Bryte Assist does not.
Frequently asked questions
What is the Bryte Insurance contact number?
The head office switchboard is +27 11 088 7000. Bryte Assist, the 24/7 emergency line, is 0860 001 121 for personal and business customers, 0861 976 656 for hospitality customers and 0861 666 668 for specialist motor customers.
How do I register a claim with Bryte Insurance?
Personal and business claims register on 0800 112 605 or at newclaims@brytesa.com, Monday to Friday 08:00 to 16:30. Bryte Life claims go through the switchboard on 011 088 7000 or life.claims@brytesa.com, and travel insurance claims on 0860 222 446. Outside weekday hours, an incident needing someone dispatched goes to Bryte Assist first.
What are the Bryte Insurance operating hours?
Monday to Friday, 08:00 to 16:30, at all eight offices. Bryte Assist, the travel assistance number and the fraud line run 24/7, including public holidays.
Where is the Bryte Insurance head office?
Rosebank Towers, 5th Floor, 15 Biermann Avenue, Rosebank, Johannesburg, 2196. It is also the registered office: legal summons and court documents must be delivered there, and serving a regional branch does not count.
Sources
- Bryte Insurance contact page, brytesa.com/contact-us, switchboard, support lines, claims, travel, complaints and fraud numbers with their hours, and the office directory with each office’s number and address (read 23 September 2026)
- Bryte Insurance site footer, brytesa.com, licence numbers for the insurer and the life company (read 23 September 2026)