Insurance & Medical Aid · Contact details
Absa Credit Card Travel Insurance Contact Details
To claim on Absa credit card travel insurance, call Bryte on 0860 222 446 or +27 10 498 7866, or email absatravelclaims@brytesa.com. Absa cards come with Automatic Basic Travel Insurance, with Optional Top-up Cover on offer; claims are handled by the insurer Bryte, and emergencies abroad go to an assistance helpline on +27 21 100 4453.
This page covers Absa’s card-linked travel insurance only. For Absa’s other numbers, see the main Absa contact details page.
Absa credit card travel insurance contact details at a glance
| Route | Details |
|---|---|
| Travel insurance claims (Bryte) | 0860 222 446 |
| Travel insurance claims (Bryte), alternate/international | +27 10 498 7866 |
| Travel claims email | absatravelclaims@brytesa.com |
| Online claim registration | travelinsurance.brytesa.com/claim |
| Emergency assistance helpline | +27 21 100 4453 |
| Emergency assistance email | brytesa@robinassist.com |
| Bryte Customer Care Centre (cover / hazardous activities queries) | 0861 227 284 |
| Bryte customer care email | absatravel@brytesa.com |
| Call me back form | absa.co.za/personal/insure/my-travel/refresh/call-me-back/ |
| Hours (Bryte claims line) | Monday to Friday 08:00 to 16:30; closed weekends and public holidays |
How to claim on Absa travel insurance
Absa’s travel insurance page sends claims to Bryte. Call 0860 222 446 or +27 10 498 7866, Monday to Friday from 08:00 to 16:30, or email absatravelclaims@brytesa.com. You can also register and submit a claim online at travelinsurance.brytesa.com/claim.
For a medical or travel emergency while you are away, call the Emergency Assistance Helpline on +27 21 100 4453 or email brytesa@robinassist.com. Medical claims above R10 000 need approval from this helpline. If you do not get approval, the benefit is limited to R10 000.
Cover questions and what Absa travel insurance includes
For questions about what is covered, including hazardous activities, call the Bryte Customer Care Centre on 0861 227 284 or email absatravel@brytesa.com. Absa’s own talk-to-us page lists the same 0861 227 284 number for travel insurance. If you would rather be called, use the call me back form on Absa’s travel insurance page.
On top of the basic cover, Absa offers Optional Top-up Cover, Top-up Cover for Seniors and Exclusive Seniors plans. An annual multi-trip plan covers an unlimited number of trips of up to 90 days each for 12 months.
Who qualifies for the automatic travel insurance on an Absa card
- Absa Visa cardholders get up to 30 days of Automatic Basic Travel Insurance on international trips when the return ticket is bought with a qualifying card.
- Travellers must be aged 3 months to 74 years.
- The card must be used at a point of sale or online. EFT payments from the credit card account do not qualify.
- The journey must begin and end in South Africa.
- Basic cover excludes pre-existing medical conditions, and cover for travel to Russia, Ukraine and Belarus is suspended.
- Absa, My travel insurance: absa.co.za/personal/insure/my-travel/refresh/, read 2026-09-26
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-26
When you call the emergency helpline, have ready your policy number or the card number used to buy the ticket, your current location, a phone number, the nature of the emergency and the help you need.
If your Absa travel claim is not resolved
Absa’s travel insurance page does not publish a separate escalation line. If a claim query is not resolved, contact the Bryte Customer Care Centre on 0861 227 284 or absatravel@brytesa.com and keep your claim reference.
For other insurers, browse the insurance and medical aid hub or the insurance directory 1 to A listings.
Frequently asked questions
What is the Absa travel insurance contact number?
Claims: 0860 222 446 or +27 10 498 7866 (Bryte, Monday to Friday 08:00 to 16:30). Cover and policy questions: 0861 227 284. Emergencies abroad: +27 21 100 4453.
What is the Absa travel insurance emergency number?
The Emergency Assistance Helpline is +27 21 100 4453, or email brytesa@robinassist.com. Medical claims above R10 000 need the helpline’s approval or the benefit is limited to R10 000.
How do I submit an Absa travel insurance claim?
Register it online at travelinsurance.brytesa.com/claim, email absatravelclaims@brytesa.com, or call 0860 222 446.
Does paying by EFT from my Absa credit card qualify for travel insurance?
No. The return ticket must be bought with a qualifying card at a point of sale or online.
How long does the Automatic Basic Travel Insurance on an Absa card last?
Up to 30 days on international trips for Absa Visa cardholders, when the return ticket is bought with the qualifying card and the journey begins and ends in South Africa. Travellers must be aged 3 months to 74 years.