Insurance & Medical Aid · Support
Absa Insurance Claims Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
To complain about an Absa insurance claim, call the Absa Insurance Company Customer Care Desk on 0860 111 665 or email aiscomplaints@absa.co.za. Short-term insurance claims go to 0860 100 876 or hocclaims@absa.co.za. Absa idirect claims go to 0860 20 21 22 or idirectFNOL@absa.co.za. We read these details on absa.co.za on 19 September 2026.
Absa insurance claims complaints
| Absa Insurance Company Customer Care Desk | 0860 111 665 |
| Complaints email | aiscomplaints@absa.co.za |
| Absa Complaint Resolution (bank-wide) | 0800 41 41 41, actionline@absa.co.za, weekdays 08:00 to 16:30 |
Absa’s Activate insurance FAQ says complaints should be made in writing to the Absa Insurance Company Customer Care Desk, by phone on 0860 111 665 or by email to aiscomplaints@absa.co.za. When you complain about a claim, include your policy number and your claim number. The claims page tells you to keep your claim number after you submit, so that you can track the claim.
Absa insurance claims contact numbers
| Product | Claims number | Claims email |
|---|---|---|
| Absa short-term insurance (car, building, home contents) | 0860 100 876 | hocclaims@absa.co.za |
| Absa idirect | 0860 20 21 22 | idirectFNOL@absa.co.za |
| Absa Life | 0860 227 253 | lifeclaims@absa.co.za |
| Instant Life | 0860 000 072 | See absa.co.za |
| Absa Activate | 0860 222 762 | activateadmin@absa.africa |
| Activate Assist | 0800 046 637 | |
| Glasfit (windscreens) | 0860 123 423 | |
| Legal insurance claims | 0860 227 257 | |
| Travel insurance claims (Bryte Centre) | 011 370 9205 | absatravelclaims@brytesa.com |
Absa’s claims page gives weekday hours of 08:00 to 16:30. The Bryte Centre, which handles travel insurance claims, is closed on weekends and public holidays.
Ways to submit an Absa insurance claim
- Self-service portal: log in with your ID or passport number, open My claims, enter the details and upload any supporting photos. Check that everything is correct before you submit. Absa sends updates by email and in the portal.
- Online claim form: you can claim for loss of or damage to your car, buildings or home contents without calling the call centre.
- Absa Banking App or Absa Online: open the Insurance hub on the home screen, select your insurance product, tap Claim and follow the prompts.
- Absa Activate App: Activate policyholders can claim in the app.
- By phone or email: use the numbers and addresses in the table above.
Claim deadlines and what happens if a claim is rejected
Absa’s Homeowner’s Comprehensive Insurance FAQ sets these rules for building claims:
- Tell Absa Insurance within 30 days of the event. A claim reported after that could be rejected.
- Report theft, loss of property, malicious damage or bodily injury to the police within 24 hours, and give Absa the case number.
- Provide full details of the loss, any other insurance that covers the event, and any proof or sworn declarations Absa asks for.
- Pay your excess to the service provider Absa appoints before repairs start.
Outside office hours, from 16:30 to 08:00, the 0860 100 876 line transfers you to an after-hours assistance line, which appoints a service provider for emergency help. If Absa Insurance rejects a claim, it must tell you and give the reason. If you disagree, follow the dispute process in your policy wording. If you are unhappy with how the claim or the dispute was handled, complain to the Customer Care Desk on 0860 111 665.
Travel insurance emergencies
For a travel insurance emergency, have the following ready before you call:
- Your travel insurance policy number, or the number of the credit card you used to buy the airline ticket.
- Where you are now.
- A number Absa can reach you on.
- What the emergency is and what help you need.
Absa’s Talk to Us page also lists Europ Assistance on +27 11 991 9521 or assist@europassistance.co.za.
Absa insurance policy queries
| Car insurance | 0860 111 630, absa@absa.co.za |
| Household contents and homeowner’s insurance | 0860 100 876, adminhoc@absa.co.za |
| Portable possessions | 0861 722 272 |
| Life, funeral and credit protection cover | 0860 227 253, polserv@absa.co.za |
| Travel insurance | 0861 227 284 |
For Absa Activate queries, call 0860 222 762 between 08:00 and 16:30 on weekdays, or email activateadmin@absa.africa with your policy number in the subject line. The general number printed at the bottom of the claims page, 0860 000 000, is a placeholder and not a real line, so use the product numbers above instead.
Sources
- Absa, How to submit a claim: absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim (read 19 September 2026)
- Absa, Activate car and home insurance FAQ: absa.co.za/personal/insure/my-car-and-home/explore/activate (read 19 September 2026)
- Absa, Talk to us: absa.co.za/talk-to-us (read 19 September 2026)