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Absa Home Insurance Claim Contact Details
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The Absa home insurance claims line is 0860 100 876, and new Homeowner’s Comprehensive (HOC) building claims can be emailed to hocclaims@absa.co.za. Home insurance at Absa is underwritten by Absa Insurance Company Limited (FSP 8030), which runs three home products with their own claim routes: HOC building cover, Absa idirect and the app-based Absa Activate.
This page covers the claim process only. For Absa’s banking numbers, see the main Absa contact details page.
Absa home insurance claim contact details at a glance
| Route | Details |
|---|---|
| Absa short-term insurance (claims) | 0860 100 876 |
| HOC claims queries | 0860 100 876 |
| HOC new claims email | hocclaims@absa.co.za |
| HOC policy queries email | adminhoc@absa.co.za |
| Absa idirect | 0860 20 21 22 |
| Absa idirect claims (FNOL) email | idirectFNOL@absa.co.za |
| Absa Activate | 0860 222 762 |
| Activate claims email (no app) | activateclaims@absa.africa |
| Activate Assist (emergency) | 0800 046 637 |
| Glasfit (glass claims) | 0860 123 423 |
| Insurance self-service portal (online claim) | insurance.absa.africa/iss/ |
| Absa Insurance complaints | 0860 111 665 |
| Absa Insurance complaints email | ais.complaints@absa.co.za |
| Hours (insurance claim lines) | Weekdays 08:00 to 16:30 |
Official Absa home insurance claim route
Absa lets you lodge a home claim in four ways: on the insurance self-service portal (under My claims, where you can upload photos), in the Insurance hub of the Absa Banking App, in the Absa Online Insurance hub, or in the Activate App if you are an Activate customer. You can also phone the claim line for your product.
- Homeowner’s Comprehensive (HOC): email new claims to hocclaims@absa.co.za. For claims queries, call 0860 100 876. Policy queries go to adminhoc@absa.co.za.
- Absa idirect: call 0860 20 21 22 or email idirectFNOL@absa.co.za.
- Absa Activate: claim in the Activate App. Without the app, call 0860 222 762 or email activateclaims@absa.africa with your policy number in the subject line. For emergencies, Activate Assist is on 0800 046 637.
- Glass damage: Absa lists Glasfit on 0860 123 423.
Absa lists its insurance claim lines as open weekdays from 08:00 to 16:30. The Activate call centre keeps the same hours, Monday to Friday.
What you need before contacting Absa
To use the self-service portal you log in with your ID or passport number, so have it ready. Take photos of the damage before you start, because the portal asks you to upload supporting photos with the claim details.
For an HOC claim, know what HOC will not pay for. Absa says it will not consider a claim where the damage comes from poor maintenance, wear and tear or gradual deterioration. HOC also requires the sum insured to equal the full replacement value of the property, so check your cover amount against that.
Activate customers emailing a claim should put the policy number in the subject line.
Step-by-step claim process
- Log in to the insurance self-service portal with your ID or passport number.
- Click My claims, enter the details of the loss or damage and upload supporting photos.
- Check the information before you submit, and keep the claim number.
- If you prefer the app, open the Absa Banking App, go to the Insurance hub, choose your product, tap Claim and follow the prompts.
Keep your claim number to track progress. Absa sends updates by email and shows them on the self-service portal.
Escalation route
If you are unhappy with how a claim is handled, Absa Insurance takes complaints on 0860 111 665 or by email at ais.complaints@absa.co.za. Quote your claim number and policy number when you complain.
For other insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What is the Absa home insurance claim number?
The Absa short-term insurance claims line is 0860 100 876, open weekdays 08:00 to 16:30. idirect customers call 0860 20 21 22 and Activate customers call 0860 222 762.
Where do I email a new Absa home insurance claim?
New HOC building claims go to hocclaims@absa.co.za. idirect claims go to idirectFNOL@absa.co.za and Activate claims to activateclaims@absa.africa.
Can I claim online without calling Absa?
Yes. Log in to the insurance self-service portal with your ID or passport number, open My claims, add the details and upload photos. You can also claim in the Absa Banking App Insurance hub.
Why would Absa turn down an HOC claim?
Absa says HOC will not consider claims for damage caused by poor maintenance, wear and tear or gradual deterioration.
Sources
- Absa, How to submit a claim: absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim/, read 2026-09-26
- Absa, Homeowner’s Comprehensive Insurance: absa.co.za/personal/insure/my-car-and-home/explore/homeowners-comprehensive-insurance/, read 2026-09-26
- Absa, Activate: absa.co.za/personal/insure/my-car-and-home/activate/, read 2026-09-26