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Absa Car Insurance Claims Contact Details
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The Absa car insurance claims number is 0860 100 876 for Absa Insurance Company policies, or 0860 20 21 22 (24 hours) if you have an Absa idirect policy. Absa car insurance is underwritten by Absa Insurance Company Limited, part of Absa Group, and you can also submit a car claim online or in the Absa Banking App.
This page covers car claims, roadside help and idirect. For Absa’s banking numbers, see the main Absa contact details page.
Absa car insurance claims contact details at a glance
| Route | Details |
|---|---|
| Absa Insurance Company claims and policy queries (short-term) | 0860 100 876 |
| Absa idirect policies, claims and policy queries (24 hours) | 0860 20 21 22 |
| Roadside assistance (emergencies) | 0861 434 732 |
| idirect claims email | idirectclaims@absa.co.za |
| idirect first notification of loss email | idirectFNOL@absa.co.za |
| Absa Insurance claims email (homeowners / short-term) | hocclaims@absa.co.za |
| idirect client services (policy amendments) | idirectamendments@absa.co.za |
| Online claim submission (insurance self-service portal) | insurance.absa.africa/iss/ |
| Absa Banking App | Insurance hub, then Claim |
| Hours (claim phone lines) | Weekdays 08:00 to 16:30; idirect line 24 hours |
Official Absa car insurance claims route
Absa runs two car insurance lines, so check which one your policy is on before you call:
- Absa Insurance Company policies: call 0860 100 876 for claims and policy queries. Absa’s claims page lists its claim phone lines as open on weekdays from 08:00 to 16:30. Its claims email is hocclaims@absa.co.za.
- Absa idirect policies: call 0860 20 21 22, which is open 24 hours. Email claims to idirectclaims@absa.co.za, or report a new loss to idirectFNOL@absa.co.za. Policy changes go to idirectamendments@absa.co.za.
For a breakdown or accident on the road, call roadside assistance on 0861 434 732. Absa car cover includes 24-hour emergency roadside and accident assistance and a jumpstart service. Windscreen claims are handled by Glasfit, and there is no excess for windscreen chip repairs. Absa’s own pages print two different Glasfit numbers, so use the Glasfit number on your policy documents or ask Absa on your claims line.
What you need before contacting Absa
- Your ID or passport number, which you use to log in to the self-service portal.
- Your policy number, which you also need to start a digital vehicle self-inspection.
- Details of what happened. Covered events include theft or attempted theft, fire, explosion, lightning, hailstorms, floods or snow, and accidents.
Absa car cover has flat excesses regardless of the claim, optional car hire and an open driver policy, so check your schedule for the excess and car hire that apply to you.
Step-by-step claim process
You can skip the call centre and claim for loss or damage to your car in any of these ways:
- Self-service portal: go to insurance.absa.africa/iss/, log in with your ID or passport number, open My claims, enter the required information and submit.
- Absa Banking App: log in, tap the Insurance hub at the bottom of your home screen, tap the insurance product, tap Claim, enter the details and follow the prompts.
- Absa Online: log in, open the Insurance hub, select the product, click Claim and follow the prompts.
- Phone: call 0860 100 876 (Absa Insurance Company) or 0860 20 21 22 (idirect). For roadside emergencies call 0861 434 732.
If you are an Absa Activate customer, submit your claim in the Absa Activate App. You get a claim number as soon as you submit it.
Escalation route
Absa does not publish a separate escalation line for car claims on its claims pages. Follow up on the claims line or email for your policy type and quote your claim number. Absa Insurance Company Limited (registration number 2000/025898/06) is an authorised financial services provider, FSP 8030.
For other insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What is the Absa car insurance claims number?
Call 0860 100 876 for Absa Insurance Company policies, or 0860 20 21 22 (24 hours) for Absa idirect policies.
What is the Absa roadside assistance number?
For emergencies, call roadside assistance on 0861 434 732.
What is the Absa idirect claims email?
Email idirectclaims@absa.co.za, or idirectFNOL@absa.co.za to report a new loss.
Can I claim for my car online?
Yes. Use the self-service portal at insurance.absa.africa/iss/, the Insurance hub in the Absa Banking App, or Absa Online.
Is there an excess for a windscreen chip?
No. Absa says there is no excess for windscreen chip repairs. Windscreen claims are handled by Glasfit.
Sources
- Absa, How to submit a claim: absa.co.za/personal/insure/insurance-self-service/how-to-submit-a-claim/, read 2026-09-26
- Absa, Comprehensive car insurance: absa.co.za/personal/insure/my-car-and-home/explore/comprehensive-car-insurance/, read 2026-09-26