Insurance & Medical Aid · Contact details
Standard Bank Funeral Policy Contact Details
The Standard Bank funeral policy number is 0860 123 999, for both FuneralPlan services and claims, and you can also say “Hi” on WhatsApp at +27 64 570 0291. Standard Bank’s funeral product is the Flexible Funeral Plan, sold by Standard Bank Insurance Brokers (Pty) Ltd and underwritten by Liberty Group Limited, which is part of the Standard Bank Group and processes the claims.
Standard Bank funeral policy contact details at a glance
| Route | Details |
|---|---|
| FuneralPlan services | 0860 123 999 |
| FuneralPlan services email | assurancedivisionadmin@standardbank.co.za |
| FuneralPlan claims | 0860 123 999 |
| FuneralPlan claims documents email | funeralclaimsdocuments@standardbank.co.za |
| Claims / apply / manage policy via WhatsApp | +27 64 570 0291 |
| Claim in person | Visit your nearest Standard Bank branch |
| Compliments / queries | 0860 123 000 / information@standardbank.co.za |
| Complaints | 0860 101 101 / complaint.resolutioncentre@standardbank.co.za |
Standard Bank funeral policy contact number and how to claim
The funeral plan has its own lines, separate from general banking. Standard Bank gives three ways to claim on the Flexible Funeral Plan:
- Call 0860 123 999.
- Say “Hi” on WhatsApp at +27 64 570 0291.
- Visit your nearest Standard Bank branch.
Claim documents go to funeralclaimsdocuments@standardbank.co.za. For policy servicing questions, use the same 0860 123 999 line or email assurancedivisionadmin@standardbank.co.za. The WhatsApp number can also be used to apply for or manage a policy. For Standard Bank’s other numbers, see the main Standard Bank contact details page.
What the Flexible Funeral Plan covers
Standard Bank describes these features of the Flexible Funeral Plan:
- Cover for an unlimited number of family members, with up to R100 000 cover per adult.
- A 10% premium cashback every 5 years.
- Up to 5 beneficiaries.
- Optional repatriation cover of R10 000 or R25 000.
Waiting periods and claim documents
Accidental death is covered from the first premium. Other benefits have a 6-month waiting period, and suicide has a 12-month waiting period. Claims must be submitted within 12 months of the death.
To claim, you will need:
- A certified copy of the death certificate
- The notification of registration of death
- The burial order
- A certified copy of the claimant’s ID
- Proof of relationship to the deceased
Standard Bank says more documents are needed for unnatural deaths.
How to claim, step by step
- Gather the certified death certificate, notification of registration of death, burial order, your certified ID and proof of relationship.
- Lodge the claim by calling 0860 123 999, saying “Hi” on WhatsApp to +27 64 570 0291, or visiting a branch.
- Email the claim documents to funeralclaimsdocuments@standardbank.co.za.
- Liberty verifies and processes the claim. Approved claims are paid within 48 hours.
Standard Bank funeral policy complaints and compliments
For complaints about a funeral policy or claim, Standard Bank’s complaints line is 0860 101 101, or email complaint.resolutioncentre@standardbank.co.za. For compliments, general queries or suggestions, call 0860 123 000 or email information@standardbank.co.za.
Standard Bank Insurance Brokers (Pty) Ltd is FSP 224, and the underwriter, Liberty Group Limited, is FSP 2409. For other funeral cover providers, browse the insurance and medical aid hub or the insurance directory S listings.
Frequently asked questions
What is the Standard Bank funeral policy contact number?
Call 0860 123 999 for FuneralPlan services and claims, or use WhatsApp on +27 64 570 0291.
Where do I email Std Bank funeral claim documents?
Send them to funeralclaimsdocuments@standardbank.co.za.
How long does a Standard Bank funeral claim take?
Standard Bank says approved claims are paid within 48 hours. Claims must be submitted within 12 months of the death.
Is there a waiting period on the Standard Bank funeral plan?
Accidental death is covered from the first premium. Other benefits have a 6-month waiting period, and suicide 12 months.
Who underwrites the Standard Bank funeral policy?
The Flexible Funeral Plan is sold by Standard Bank Insurance Brokers (Pty) Ltd, FSP 224, and underwritten by Liberty Group Limited, FSP 2409, which is part of the Standard Bank Group and processes the claims.
Sources
- Standard Bank, Funeral plans: standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/yourself/funeral-plans, read 2026-09-26
- Standard Bank, Contact us details: standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 2026-09-26