Banking & Finance · Contact details
Standard Bank Motor Finance Contact Details
Standard Bank does not use the phrase motor finance. Its car loan business is called Vehicle and Asset Finance, and it sits under Asset Finance in the bank contact directory. Asset finance customer enquiries answer on 0860 123 002, and the asset finance mailbox is personalbankinghomencar@standardbank.co.za.
Standard Bank motor vehicle finance contact details
| Route | Details |
|---|---|
| Asset finance customer enquiries | 0860 123 002 |
| Asset finance mailbox | personalbankinghomencar@standardbank.co.za |
| Fleet solutions, for business fleets | 0860 106 249 |
| Fleet sales mailbox | fleet.sales@standardbank.co.za |
| Automatic settlement benefit | 0860 123 999 |
| Vehicle insurance sales | 0860 123 999 |
| Credit life insurance services | 0860 123 999 |
If you are struggling to pay
Call the Debt Care Centre on 0860 111 400, or email debtcarecentre@standardbank.co.za, rather than the ordinary asset finance line if the problem is affordability. It is a different team with different authority, and reaching it early is what determines whether a payment arrangement is still possible. Ask about restructuring the instalment before you miss a payment rather than after. A vehicle repossession follows a legal process; ignoring letters removes the options you still have.
Settling or selling the car
A settlement quotation is valid only to a stated date, because interest accrues daily, so ask for the figure and the expiry date together and get it in writing. If a dealer is settling on your behalf, confirm the payment reached the bank yourself rather than relying on the dealer to tell you. The bank holds the registration papers until the account is settled, and releasing them takes a few working days after the money reflects, which matters if you have promised delivery to a buyer.
Insurance the bank requires
Comprehensive insurance is a condition of a vehicle finance agreement, but it does not have to be bought from Standard Bank. You may use any insurer that meets the policy requirements, and you must give the bank proof. Credit life cover, which pays the finance if you die or become disabled, is a separate product from the comprehensive cover on the car; both can be sourced elsewhere and the bank must tell you so.
Complaints and escalation
- Standard Bank complaints line: 0860 101 101 or complaint.resolutioncentre@standardbank.co.za, and get a reference number.
- For an unresolved credit agreement complaint, the National Credit Regulator handles complaints against registered credit providers.
- For an unresolved banking complaint, the National Financial Ombud Scheme South Africa is on 0860 800 900.
Frequently asked questions
What is the Standard Bank motor finance contact number?
Asset finance customer enquiries answer on 0860 123 002. Standard Bank calls the business Vehicle and Asset Finance rather than motor finance.
What is the Standard Bank motor finance email address?
The asset finance mailbox is personalbankinghomencar@standardbank.co.za. Fleet sales use fleet.sales@standardbank.co.za.
Who do I call if I cannot pay my Standard Bank car loan?
The Debt Care Centre on 0860 111 400 or debtcarecentre@standardbank.co.za. It is a different team with different authority from the ordinary asset finance line, and reaching it early is what keeps a payment arrangement possible.
How do I get a settlement quote for my Standard Bank vehicle finance?
Ask on 0860 123 002 for the settlement figure and the date it expires together, because interest accrues daily and the quotation is valid only to its stated date. Get it in writing.
Must I insure the car with Standard Bank?
No. Comprehensive insurance is a condition of the agreement, but you may use any insurer that meets the policy requirements and give the bank proof. Vehicle insurance sales answer on 0860 123 999 if you want the bank’s own cover.