Standard Bank Motor Finance Contact Details

Standard Bank does not use the phrase motor finance. Its car loan business is called Vehicle and Asset Finance, and it sits under Asset Finance in the bank contact directory. Searching for a motor finance department will not find it; these are the numbers that actually answer.

Vehicle and asset finance numbers

• Asset finance customer enquiries: 0860 123 002
• Asset finance mailbox: personalbankinghomencar@standardbank.co.za
• Fleet solutions, for business fleets: 0860 106 249
• Fleet sales mailbox: fleet.sales@standardbank.co.za
• Automatic settlement benefit: 0860 123 999
• Vehicle insurance sales: 0860 123 999
• Credit life insurance services: 0860 123 999

If you are struggling to pay

• Debt Care Centre: 0860 111 400, or debtcarecentre@standardbank.co.za
• Ask about restructuring the instalment before you miss a payment rather than after
• A vehicle repossession follows a legal process; ignoring letters removes the options you still have

Call the Debt Care Centre rather than the ordinary asset finance line if the problem is affordability. It is a different team with different authority, and reaching it early is what determines whether a payment arrangement is still possible.

Settling or selling the car

A settlement quotation is valid only to a stated date, because interest accrues daily, so ask for the figure and the expiry date together and get it in writing. If a dealer is settling on your behalf, confirm the payment reached the bank yourself rather than relying on the dealer to tell you. The bank holds the registration papers until the account is settled, and releasing them takes a few working days after the money reflects, which matters if you have promised delivery to a buyer.

Insurance the bank requires

Comprehensive insurance is a condition of a vehicle finance agreement, but it does not have to be bought from Standard Bank. You may use any insurer that meets the policy requirements, and you must give the bank proof. Credit life cover, which pays the finance if you die or become disabled, is a separate product from the comprehensive cover on the car; both can be sourced elsewhere and the bank must tell you so.

Complaints and escalation

• Standard Bank complaints line: 0860 101 101 or complaint.resolutioncentre@standardbank.co.za, and get a reference number
• For an unresolved credit agreement complaint, the National Credit Regulator handles complaints against registered credit providers
• For an unresolved banking complaint, the National Financial Ombud Scheme South Africa is on 0860 800 900