Banking & Finance · Contact details
Standard Bank Cheque Account Contact Details
The Standard Bank cheque account contact number is 0860 123 000 for personal accounts and 0860 109 075 for business accounts. Prestige clients use the same personal banking number. We read these details on standardbank.co.za on 23 September 2026.
Standard Bank account contact numbers
| Personal banking, including Prestige | 0860 123 000, or +27 10 824 1515 from abroad |
|---|---|
| Personal banking email | personalbanking@standardbank.co.za |
| Business banking | 0860 109 075 |
| Business banking email | BCBEnterprisedirect@standardbank.co.za |
| Vehicle and asset finance, personal | 0860 123 000, personalbankinghomencar@standardbank.co.za |
| Vehicle and asset finance, business | 086 110 2347 |
| Lost or stolen cards | 0800 020 600, or +27 10 824 1514 from abroad |
| Fraud line, new incidents | 0800 222 050, or +27 10 824 2090 from abroad |
| Complaints | 0860 101 101, Complaints.CustomerRelations@standardbank.co.za |
| Report unethical behaviour | 0800 204 547, whistleblowingline@tip-offs.com |
Standard Bank states that its banking consultants are available Monday to Sunday between 08:00 and 22:00. The fraud line and the lost card line are the exceptions and run outside those hours.
Is there a separate Prestige Banking number?
No. The Prestige Banking Account page on standardbank.co.za carries no telephone number at all, only a call-back form asking for your name, ID number, contact number, email, province and city.
Prestige clients therefore use the personal banking number, 0860 123 000, the same as every other personal account holder. If a website gives you a “Prestige-only” line, the bank does not publish it.
For reference, the account carries a monthly fee of R260 and requires a monthly income of R25 000, on the bank’s own published terms.
Standard Bank business banking contact details
Business banking has its own number and its own mailbox: 0860 109 075 and BCBEnterprisedirect@standardbank.co.za, both published on the business bank accounts page.
The lost and stolen card number is shared with the personal side, 0800 020 600 locally and +27 10 824 1514 from abroad, so a business card is reported on the same line as a personal one.
Business vehicle and asset finance sits apart again, on 086 110 2347. That is the number for financing a company vehicle or capital asset, not for the account the instalment comes out of.
Vehicle finance account queries
A vehicle and asset finance account is not reached on a separate number either. Statements, settlement quotes, NaTIS documents, paid-up letters and cross-border letters all run through 0860 123 000 or personalbankinghomencar@standardbank.co.za.
Settlement quotes and cross-border letters can also be pulled straight from the Banking App or Online Banking, which is the route the bank asks you to use first.
Documents are only sent to the email address the bank holds for the account, so an old address on file will stop a request even when everything else is correct.
Standard Bank complaints and reporting unethical conduct
Complaints go to 0860 101 101 or Complaints.CustomerRelations@standardbank.co.za. Compliments, queries and suggestions go to 0860 123 000 or personalbanking@standardbank.co.za.
The bank’s feedback form asks for your ID number. It states that if you prefer not to give it, you should use those telephone numbers and mailboxes instead, which is a useful thing to know before you start filling the form in.
Unethical behaviour has a separate route again, 0800 204 547 and an independently run whistleblowing mailbox, which is not the same as a service complaint.
Before you call Standard Bank about your cheque account
Have the account number and your ID number. Standard Bank runs personal, business and vehicle finance accounts on different systems, and the first question is which one the query is about.
Call from the number registered on the account. It shortens verification, and some self-service options in the app will not open from an unregistered device at all.
If the matter is a disputed debit or a card you no longer hold, use the fraud or lost card lines rather than the general number. Those two run outside consultant hours and go straight to the team that can block the card.
Frequently asked questions
What is the Standard Bank Cheque Account contact number?
Call 0860 123 000 for personal accounts, including Prestige, or 0860 109 075 for business accounts. Consultants answer Monday to Sunday, 08:00 to 22:00.
What is the Standard Bank Cheque Account email address?
Email personalbanking@standardbank.co.za for personal banking. Business banking uses BCBEnterprisedirect@standardbank.co.za.
Does Prestige Banking have its own number?
No. The bank publishes no Prestige-only line; Prestige clients call 0860 123 000 with everyone else.
Which number do I use for a lost or stolen Standard Bank card?
0800 020 600, or +27 10 824 1514 from abroad. It runs outside consultant hours, and the fraud line for new incidents is 0800 222 050.
Sources
- Standard Bank contact us page, standardbank.co.za, personal banking, business banking, fraud, lost card, complaints and unethical behaviour numbers and consultant hours (read 23 September 2026)
- Standard Bank business bank accounts page, standardbank.co.za, business number and enterprise direct mailbox (read 23 September 2026)
- Standard Bank Prestige Banking Account page, standardbank.co.za, the absence of a dedicated number, the monthly fee and the income requirement (read 23 September 2026)
- Standard Bank vehicle management page, standardbank.co.za, vehicle finance account routes (read 23 September 2026)