Banking & Finance · Contact details
Standard Prestige Banking Contact Details
The Standard Bank Prestige contact number on Standard Bank’s Contact us page is 010 824 1517 (the same number from abroad, +27 10 824 1517), with email PrivateClientCentre@standardbank.co.za. The Prestige line is open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. For after-hours support, call 0860 001 321. Standard Bank’s Prestige Banking Account page gives a different number for “Prestige Banking customer enquiries”: 0860 123 101 (+27 10 824 1512), which the Contact us page lists as the Private Banking line. Both numbers are Standard Bank’s own; start with 010 824 1517. Every detail below was read from standardbank.co.za (Contact us details and Prestige Banking Account pages) on 19 September 2026.
Standard Bank Prestige contact details
| What you need | Contact |
|---|---|
| Prestige Banking customer enquiries (Contact us page) | 010 824 1517; international +27 10 824 1517 |
| Prestige email | PrivateClientCentre@standardbank.co.za |
| Prestige hours | Mon to Fri 08:00 to 17:00; Sat 08:00 to 12:00 |
| After-hours support | 0860 001 321 |
| Prestige enquiries (Prestige account page) | 0860 123 101; international +27 10 824 1512 |
| Lost or stolen cards | 0800 020 600; international +27 10 824 1514 |
| General personal banking | 0860 123 000 |
| WhatsApp chatbot | +27 64 570 0291 |
Standard Bank’s Private Banking line (0860 123 101, privatebanking@standardbank.co.za) is a separate service for Private Banking clients. The Prestige account page also says Prestige clients get access to the 24/7 Private Client Centre for day-to-day banking, and that the Relationship Banking team may contact you about suitable products.
Who qualifies for Prestige Banking
- Be 18 or older.
- Earn at least R25,000 a month, or, if you are 30 or younger, hold a four-year undergraduate degree and earn at least R5,000 a month.
- Submit your South African ID (or passport), a recent payslip or confirmed employment contract, and proof of residence no older than 3 months.
To apply, use the “Call me back” option in the Banking App (Open an Account, then Explore products, then Bank with us) or the call-back form on the Prestige page, or visit a branch. Standard Bank says one of its Private Bankers will then contact you to complete the application.
Prestige account fees
| Option | Monthly fee |
|---|---|
| Prestige debit and credit card combination | R260 |
| Prestige Evolve and credit card combination | R260 |
| Pay-as-you-transact account only | R145 |
A partner or spouse qualifies for the same account at 50% of the monthly fee. An additional linked credit card for family use costs R33 a month, and a (sum)1 account for children under 16 has no monthly fee. Standard Bank publishes a 2026 Prestige Banking pricing guide with full transaction fees.
Prestige benefits
Standard Bank lists up to 1.5 times more UCount Rewards points. Prestige Evolve cardholders get 6 lounge visits a year for themselves and a guest at the Standard Bank Fluent Lounge at Lanseria or domestic Bidvest Premier Lounges, with a minimum monthly spend of R10,000; virtual, debit and cheque cards do not qualify. Booking through Standard Bank Travel with a qualifying credit card gets up to 20% off flights. Partner discounts include Avis car rental and IHG hotels, and Standard Bank Connect SIM plans come with 2GB of free data a month.
Prestige clients also choose one UCount Rewards category (Grocery, Fashion or Lifestyle) to earn up to 20% back in Rewards points. The Grocery option pays up to 40% back on Checkers Sixty60 and Shoprite Sixty60 orders and up to 30% back in-store at Checkers and Shoprite. The account also gives access to loan consolidation, debt consolidation, payment holidays and loan restructuring if needed, plus digital healthcare with five free digital health checks through Unu Health.
Other Standard Bank lines Prestige clients use
- Telephone banking: 0860 123 108
- International banking desk: 0860 123 005 (+27 10 249 0051 from abroad)
- Insurance quotes, claims and the 24-hour emergency helpline: 0860 123 999
- Lost or stolen UCount Rewards cards: 0860 826 868
- Travel Wallet call centre: 0861 201 311
- Shari’ah-compliant banking: +27 63 909 0786
- Card fraud: 0800 020 600; Standard Bank’s separate fraud line: 0800 222 050 (+27 10 824 2090 from abroad)
Sources
- Standard Bank Contact us details page and Prestige Banking Account page, standardbank.co.za, read 19 September 2026