Banking & Finance · Support
Standard Bank Blue Bean Card Division Contact Details
All Banking & Finance contactsComplaints & escalation
The Standard Bank Blue Bean credit card number is 0860 123 000, Standard Bank’s Personal Banking line, because Blue Bean queries now go through Standard Bank’s ordinary card channels. For written queries, Standard Bank’s contact page publishes information@standardbank.co.za. Lost or stolen cards are on 0800 020 600. Blue Bean cards can no longer be applied for, and Standard Bank does not publish Blue Bean EFT payment details. We read these details on standardbank.co.za on 23 and 26 September 2026.
Standard Bank Blue Bean and card contact details
| What you need | South Africa | International |
|---|---|---|
| Card enquiries, personal | 0860 123 000 | +27 10 824 1515 |
| Blue Bean queries (route through Personal Banking) | 0860 123 000 | +27 10 824 1515 |
| General queries email | information@standardbank.co.za | Not listed |
| Business banking cards | 0860 109 075 | Not listed |
| Lost or stolen cards | 0800 020 600 | +27 10 824 1514 |
| Report a new fraud incident | 0800 222 050 | +27 10 824 2090 |
| Report unethical behaviour | 0800 204 547, whistleblowingline@tip-offs.com | Not listed |
| Complaints | 0860 101 101, complaint.resolutioncentre@standardbank.co.za | Not listed |
Standard Bank says its banking consultants are available Monday to Sunday, 08:00 to 22:00. Its registered physical address is 5 Simmonds Street, Selby, Johannesburg, 2001.
What happened to Blue Bean?
Blue Bean was a Standard Bank card brand. It is no longer part of the bank’s published card range: Blue Bean does not appear anywhere on Standard Bank’s credit cards pages, and the bluebean.co.za address did not resolve when we checked on 23 September 2026.
If you still hold an account with that name, or are being contacted about a Blue Bean balance, treat it as an ordinary Standard Bank card account:
- Phone 0860 123 000 and give the card or account number from your statement.
- Email information@standardbank.co.za with the last four digits of the card in the subject line.
- If a third party is collecting on the account, ask Standard Bank to confirm in writing who holds it before you pay anyone.
- Fees: R40 monthly fee and a R200 once-off initiation fee.
- Income and limit: minimum income R5 000 a month, with a credit limit from R1 000 up to R250 000.
- Documents: South African ID (or passport), a recent payslip, 3 months’ bank statements and proof of residence not older than 3 months. You must be over 18.
- Have the card or account number, your ID number and the disputed transaction dates and amounts.
- For a lost card, block it first on 0800 020 600 and ask for the reference before discussing anything else.
- For fraud, use 0800 222 050 rather than the general line; it is the number Standard Bank gives for reporting a new incident.
- From outside South Africa, use the international numbers, which are ordinary paid calls rather than toll-free.
- Standard Bank, Contact us details, including the card enquiries panel: standardbank.co.za/southafrica/personal/contact-us (read 23 September 2026)
- Standard Bank, Credit cards and Our cards pages (read 23 September 2026)
- Standard Bank, Contact us (complaints line and email): standardbank.co.za/southafrica/personal/contact-us (read 26 September 2026)
- Standard Bank, Blue Credit Card page and Credit card FAQs: standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/credit-cards (read 26 September 2026)
An old brand name is a favourite hook for fake “settlement” calls. No legitimate collector minds you putting the phone down and calling 0860 123 000 yourself.
Blue Bean credit card payment: how to pay, including via EFT
Standard Bank does not publish Blue Bean or credit card EFT payment instructions (branch code or reference) on its website. For a Blue Bean credit card payment, including how to pay via EFT from another bank, call Personal Banking on 0860 123 000 and ask for the payment details for your card account. Do not use banking details sent to you by a caller or an unknown email.
Standard Bank’s current credit cards have a minimum 3% monthly repayment, an automatic payment option, and up to 55 days interest-free if the balance is paid in full. For Standard Bank credit card payments and queries in general, see our Standard Bank credit card contact details page.
Blue Bean credit card application: can you still apply?
You can no longer apply for a Blue Bean credit card. Standard Bank’s website carries no Blue Bean product. The nearest current card is the Standard Bank Blue Credit Card, a different product, which you apply for through the Call Me Back form on the Blue Credit Card page on standardbank.co.za or at your nearest branch.
Standard Bank credit card division
There is no separately published “Blue Bean division” number: Blue Bean queries go through Standard Bank’s ordinary card channels, which is Personal Banking on 0860 123 000 (Monday to Sunday 08:00 to 22:00), with +27 10 824 1515 from outside South Africa.
For email, Standard Bank does not publish a dedicated card division mailbox. The mailboxes it does publish are:
| What it is for | Contact |
|---|---|
| General and card queries | information@standardbank.co.za |
| Complaints that have not been resolved through the call centre | 0860 101 101 or complaint.resolutioncentre@standardbank.co.za |
| Business and enterprise clients | BCBEnterprisedirect@standardbank.co.za |
| Standard Bank Mobile support | support@mobile.standardbank.co.za, or 0801 212 577 or 031 819 5321, and 135 from a Standard Bank Mobile SIM |
For private banking clients, Standard Bank’s contact page groups numbers by product: open the Prestige, Private or Shari’ah-compliant banking panel and the number for your segment appears underneath it. For everyone else, the card enquiries line is 0860 123 000.
Emailing Standard Bank about a card
The mailboxes above are the ones Standard Bank publishes on its contact page. Never email a full card number, a PIN or an OTP. Give the last four digits and your ID number, and let the bank verify you on the phone.
Doing it without phoning
Standard Bank publishes self-service routes for most card work, including a credit limit increase page, a card management section, a virtual card facility and a WhatsApp chatbot, all reachable from the credit cards and ways-to-bank sections of standardbank.co.za. The site also has a status page showing whether the banking platforms are up, which is worth checking before you queue to report an app problem.
There is also a call-back form on the contact page if you would rather not wait in the queue.
If you are behind on the account
Standard Bank publishes a separate customer solutions section covering debt management solutions, a Debt Care Centre, deceased estates and EasySell, its route for selling a financed property. If the balance on an old card is the problem, ask the call centre to put you through to debt management rather than trying to negotiate with a general consultant.
Get any arrangement in writing, keep the reference number, and make sure the account you pay into is Standard Bank’s own. If a collector says the account has been handed over, ask Standard Bank to confirm that and to name the company before any money moves.
Before you call
Other Standard Bank contact panels
The contact page groups its numbers by product rather than listing them all at once, which is why a card number can be hard to find. The panels cover insurance (travel, funeral, home owners, car and home, credit life, and personal accident and hospital cash plans), emergency contacts and emergency assist, international banking for non-residents and foreign nationals, travel wallet and international payments, ways to bank including the WhatsApp chatbot, prepaid services, internet, cellphone and telephone banking, card enquiries, Prestige, Private and Shari’ah-compliant banking, investments, home loans and asset finance, and merchant solutions. Open the panel that matches your product and the numbers and mailboxes appear underneath it.
Frequently asked questions
What is the Standard Bank Blue Bean contact number?
Call Standard Bank Personal Banking on 0860 123 000, or +27 10 824 1515 from outside South Africa.
How do I pay my Blue Bean credit card via EFT?
Standard Bank does not publish Blue Bean EFT payment details online. Call 0860 123 000 to get the payment details for your card account.
Can I apply for a Blue Bean credit card?
No. Blue Bean is no longer sold. The nearest current product is the Standard Bank Blue Credit Card, applied for through the Call Me Back form or at a branch.
What number do I call for a lost Blue Bean card?
Block a lost or stolen card on 0800 020 600, and report fraud on 0800 222 050.
How do I complain to Standard Bank about a card?
Call 0860 101 101 or email complaint.resolutioncentre@standardbank.co.za.
What is the Standard Bank credit card division contact number?
There is no separate Blue Bean or card division number; card queries go through Personal Banking, so call 0860 123 000 (Monday to Sunday, 08:00 to 22:00), or +27 10 824 1515 from abroad. For private banking segments, open the matching panel on the Standard Bank contact page.
Does a Standard Bank credit card division email address exist?
No dedicated card division mailbox is published. General and card queries go to information@standardbank.co.za, complaints to complaint.resolutioncentre@standardbank.co.za (or 0860 101 101), and business clients to BCBEnterprisedirect@standardbank.co.za.