Banking & Finance · Contact details
Standard Bank Credit Card Contact Details
The Standard Bank credit card contact number for personal card enquiries is 0860 123 000, with email to personalbanking@standardbank.co.za; Standard Bank’s contact directory also shows a card enquiries listing with 0861 201 000 and +27 11 299 4520 from abroad. To stop a lost or stolen card, call 0800 020 600, or +27 10 824 1514 from outside South Africa. Business card enquiries go to 0860 109 075, and card machine support for merchants is on 0860 109 075 or merchantsupport@standardbank.co.za. Every detail below was read from Standard Bank’s contact directory and credit card pages on standardbank.co.za on 16 September 2026.
Official provider route
Standard Bank credit card contact numbers
| What you need | Contact |
|---|---|
| Personal card enquiries | 0860 123 000 or 0861 201 000; international +27 11 299 4520; personalbanking@standardbank.co.za |
| Business card enquiries | 0860 109 075 |
| Lost or stolen cards (stop a card) | 0800 020 600; international +27 10 824 1514 |
| Lost or stolen UCount Rewards cards | 0860 826 868 |
| Additional card, or using your card abroad | 0860 000 000 or the Banking App |
| Credit life insurance | 0860 123 999; sbib.creditlife@standardbank.co.za |
| Debt Care Centre | 0860 111 400 |
| Complaints | 0860 101 101; complaint.resolutioncentre@standardbank.co.za |
| Card machine support (Merchant Solutions) | 0860 109 075; merchantsupport@standardbank.co.za; WhatsApp chatbot +27 76 698 5121 |
| Standard Bank Mobile (SIM card) | Support desk 0801 212 577 or 031 819 5321; support@mobile.standardbank.co.za; dial 135 from your SIM |
Prestige and Private Banking cardholders
If your credit card is part of a Prestige or Private Banking relationship, Standard Bank’s directory lists separate teams. Prestige Banking customer enquiries are on 010 824 1517, or +27 10 824 1517 from abroad, and PrivateClientCentre@standardbank.co.za. Private Banking customer enquiries are on 0860 123 101, or +27 10 824 1512, and privatebanking@standardbank.co.za.
Product or service support
Standard Bank lost card number and blocked cards
Standard Bank’s directory lists 0800 020 600 for lost or stolen cards and as its fraud line, with +27 10 824 1514 for international callers. Lost or stolen UCount Rewards cards have their own number, 0860 826 868. The directory’s Emergency Contact Details section also lists a fraud line on 0800 222 050, or 010 824 2090 internationally. Travel Wallet cards use 0800 020 600 for lost or stolen cards and 0861 201 311 for the call centre. Standard Bank Offshore Visa Debit cards are stopped on +44 1624 643644. If your card has been blocked and you are not sure why, start with the card enquiries line.
Managing your Standard Bank credit card
- View your PIN: in the Banking App, go to Manage, Cards, Card settings, then View PIN; or dial 0860 123 000, choose option 2 for self-service, then option 2 again for ATM or card PIN retrieval.
- Change your PIN: at any Standard Bank ATM, free of charge.
- Additional card: call 0860 000 000 or visit a branch; the cost depends on the card type.
- Using your card abroad: in the Banking App, choose the card, select Use Your Card Abroad and enter your travel dates, or call 0860 000 000.
Eligibility, account or policy requirements
Standard Bank credit card limit increase
Standard Bank handles credit limit increases on the Banking App: sign in, tap the Credit Card tile in the Accounts section, tap Apply on the Credit Limit Increase tile, and follow the prompts to see how much you qualify for. Standard Bank says you can apply within 6 months of receiving your card, the increase is based on your card account and credit history, and approval is subject to credit checks and FICA. There are no service or admin fees for the increase, but it may change your monthly fees, repayment terms and repayment amount. A new limit usually becomes active within 5 minutes if no documents are outstanding, although you may be asked for confirmation of income such as a payslip. If you are declined, Standard Bank says you can contact it about other options, such as a balance transfer.
Escalation route
Standard Bank credit card complaints
Standard Bank’s contact page has a feedback form where “Card” is one of the categories. If you would rather not give your ID number, Standard Bank lists complaints on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za, and compliments, queries and suggestions on 0860 123 000 or information@standardbank.co.za.
Sources
- Standard Bank Contact us directory, standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 16 September 2026
- Standard Bank Credit limit increase and Managing your card pages, standardbank.co.za, read 16 September 2026