Banking & Finance · Contact details
SBIB Contact Details
The SBIB contact number is 0860 123 999 and the policy servicing email is sbibservices@standardbank.co.za. For SBIB-MDR debit orders (personal accident and hospital cash plans), email sbibmdr@standardbank.co.za or call 0860 123 999.
Standard Bank Insurance Brokers (Pty) Ltd (SBIB) is an authorised financial services provider (FSP 224) and a wholly owned subsidiary of Standard Bank Group. SBIB manages personal and commercial short-term, long-term, and credit protection insurance policies across South Africa.
Because insurance queries often involve sensitive personal information, policy alterations, or claims, reaching the correct customer care team quickly and securely is essential.
Official-source status
Before contacting any provider, it is critical to confirm that you are using live, official contact channels. ContactDetails.co.za is an independent directory and is not affiliated with SBIB or Standard Bank.
- Authorised Entity: Standard Bank Insurance Brokers (Pty) Ltd
- FSP License Number: FSP 224
- Company Registration: 1978/002640/07
- Verified Primary Web Portal: www.standardbank.co.za
Security Note: Third-party directories and social media groups frequently publish outdated telephone numbers or fraudulent contact channels. Always verify contact numbers against official Standard Bank statutory disclosure documents or the main online portal before sharing banking details, identity numbers, or authorizing policy changes.
Best contact route by issue
To avoid being transferred between call centre departments, match your specific request to the dedicated SBIB support channel listed below:
| Issue / Department | Recommended Channel | Details / Turnaround |
|---|---|---|
| New Quotes & Sales | Phone / Email | 0860 123 999 | sales.sbibsales@standardbank.co.za (Monday to Friday, 08:00 to 16:30) |
| Policy Servicing & Updates | Phone / Email | 0860 123 999 | sbibservices@standardbank.co.za |
| Credit Life Insurance | Phone / Email | 0860 123 999 | sbib.creditlife@standardbank.co.za |
| SBIB-MDR: Personal Accident and Hospital Cash Plans | Phone / Email | 0860 123 999 | sbibmdr@standardbank.co.za |
| Personal Accident claims | Phone / Email | 0860 123 444 | silmdrclaims@standardbank.co.za |
| FuneralPlan services | Phone / Email | 0860 123 999 | assurancedivisionadmin@standardbank.co.za |
| Debt Care & Relief | Phone / Email | 0860 111 400 | debtcarecentre@standardbank.co.za |
| General Complaints | Phone / Email | 0860 101 101 | complaint.resolutioncentre@standardbank.co.za |
SBIB-MDR debit order: how to get policy papers
An “SBIB-MDR” debit order on a Standard Bank statement is serviced through the mailbox Standard Bank lists for its Personal Accidents and Cash Plans products (personal accident and hospital cash plans): sbibmdr@standardbank.co.za, telephone 0860 123 999. Standard Bank does not publish what the “MDR” code itself stands for.
To get your SBIB-MDR policy papers from Standard Bank, email sbibmdr@standardbank.co.za or call 0860 123 999 with your ID number and the MDR reference shown on your statement. Personal accident claims go to 0860 123 444 or silmdrclaims@standardbank.co.za.
To stop the debit order, use the Standard Bank Banking App (Manage, then Debit orders, then Stop a debit order) or Internet Banking.
What is SBIB MOBI?
Standard Bank does not publish what the “SBIB MOBI” or “SBIB MOBI FUN” statement descriptions mean. SBIB is Standard Bank’s insurance broker, and The Standard Bank of South Africa sells SBIB policies as its juristic representative, including the Flexible Funeral Plan sold through the Banking App. To identify an SBIB MOBI debit order, call SBIB on 0860 123 999 with the reference printed after the description. You can stop it in the Banking App under Manage, then Debit orders.
SBIB funeral cover
For SBIB FuneralPlan services, call 0860 123 999 or email assurancedivisionadmin@standardbank.co.za. Funeral claim documents go to funeralclaimsdocuments@standardbank.co.za.
Customer care and support options
SBIB offers multiple direct options depending on whether you prefer phone support or written email records:
- General Call Centre: 0860 123 999 (Available during standard South African business hours)
- General Service Email:
sbibservices@standardbank.co.za - Credit Life Support Email:
sbib.creditlife@standardbank.co.za - Head Office / Physical Address: 4 Ellis Street, Constantia Kloof, Roodepoort, 1709
- Postal Address: PO Box 31435, Braamfontein, 2017
Online
For existing Standard Bank clients, digital banking tools offer the fastest route to view, download, or manage SBIB policy schedules:
- Standard Bank Internet Banking: Log into your profile at
standardbank.co.za, navigate to the Insurancetab, and view active policies linked to your profile. - Standard Bank Mobile App: Use the official banking app to check policy statuses, view debit order histories, or initiate claims.
- Online Quote Engine: Access the official Standard Bank insurance page to run automated quotes for vehicle, home, or personal cover.
WhatsApp or self-service options
SBIB services can be managed via Standard Bank’s verified digital self-service channels:
- Standard Bank Banking App: Download policy certificates, tax statements, and policy schedules without waiting in a call centre queue.
- Official WhatsApp Banking: Standard Bank offers verified WhatsApp assistance for banking and insurance queries. Always look for the green verified badge on WhatsApp before sharing your identity number or policy information.
Complaints
If you experience unresolved issues regarding policy terms, claims payouts, or service delays, follow the structured South African dispute resolution process:
- Internal Complaint Resolution: Contact the Standard Bank Customer Resolution Centre at 0860 101 101 or email
complaint.resolutioncentre@standardbank.co.za. - Record keeping: Always request and log a formal reference number, along with copies of all written emails and timestamps.
- Internal Turnaround: Allow up to 6 weeks for SBIB to investigate and deliver an official final response letter.
Fraud or escalation routes
Financial fraud and illegal debit order collections remain key concerns in the financial sector.
- Fraud Reporting Line: If you suspect fraudulent activity or notice unknown debit orders on your account under SBIB, immediately report it to Standard Bank Fraud Support on the fraud line 0800 222 050 (from outside South Africa: 010 824 2090).
- Never Share Security Credentials: SBIB customer service representatives will never ask for your One-Time PIN (OTP), Internet Banking password, or card PIN over the phone or via email.
- Website Verification: Learn how to verify security certificates and domain integrity on our guide: check if website is legit South Africa.
What to prepare before contacting
To resolve your query efficiently during your first contact session, gather the following details before calling or emailing:
- Identification: Valid South African ID number or Passport number.
- Policy Identifiers: Your SBIB policy number or Standard Bank main account number.
- Proof of Payment: Bank statements or payment receipts showing disputed or queried debit order deductions.
- Incident Documentation: For claims, prepare incident dates, police case numbers (for theft/accident), and damaged property photos.
- Correspondence Log: Dates and reference numbers from any prior phone calls or email exchanges.
Frequently asked questions
How do I get SBIB-MDR policy papers from Standard Bank?
Email sbibmdr@standardbank.co.za or call 0860 123 999 with your ID number and the MDR reference on your statement.
What is SBIB MOBI on my statement?
Standard Bank does not publish what “SBIB MOBI” means. Call SBIB on 0860 123 999 with the reference shown after the description, and stop it in the Banking App if you did not authorise it.
What is the SBIB contact number?
SBIB’s number for services, sales and credit life is 0860 123 999.
How do I claim on SBIB funeral cover?
Call 0860 123 999 and send claim documents to funeralclaimsdocuments@standardbank.co.za.
What is the official way to handle sbib contact details?
The safest way to handle SBIB contact details is to route queries directly through verified Standard Bank channels (FSP 224). Verify telephone numbers on official statutory disclosures or standardbank.co.za, request written reference numbers for every interaction, and never share passwords or OTPs.
What information should I prepare for sbib contact details?
Have your South African ID number, SBIB policy number, current contact details, relevant bank statements (for debit order queries), and any previous incident/claim reference numbers ready before initiating contact.
Is sbib contact details available by phone, email or WhatsApp?
Yes. SBIB support can be reached via phone (0860 123 999), email (sbibservices@standardbank.co.za), and self-service through the official Standard Bank Banking App or internet portal. WhatsApp support is available via Standard Bank’s officially verified WhatsApp business channels.
Sources
- Standard Bank, Contact us details (standardbank.co.za/southafrica/personal/contact-us/contact-us-details), read 26 September 2026.
- Standard Bank, Contact us (standardbank.co.za/southafrica/personal/contact-us), read 26 September 2026.
- Standard Bank, SBIB statutory disclosure, Flexible Funeral Plan (standardbank.co.za/SBGMobileApp/termsandconditions/flexiblefuneralplan/statutorydisclosure), read 26 September 2026.
- Standard Bank, How to stop debit orders (standardbank.co.za/southafrica/personal/learn/how-to-stop-debit-orders), read 26 September 2026.