Banking & Finance · Contact details
SBIB Contact Details
The SBIB contact number is 0860 123 999, the policy servicing email is sbibservices@standardbank.co.za, and the head office is at 4 Ellis Street, Constantia Kloof, Roodepoort, 1709. SBIB is Standard Bank Insurance Brokers (Pty) Ltd, an authorised financial services provider (FSP 224) and a wholly owned subsidiary of Standard Bank Group, managing personal and commercial short-term, long-term, and credit protection insurance policies across South Africa. For an SBIB-MDR debit order on your statement, the policy papers mailbox is sbibmdr@standardbank.co.za on the same 0860 123 999 line.
SBIB contact numbers and mailboxes by query
| Issue or department | Recommended channel |
|---|---|
| New quotes and sales | 0860 123 999 | sales.sbibsales@standardbank.co.za (Monday to Friday, 08:00 to 16:30) |
| Policy servicing and updates | 0860 123 999 | sbibservices@standardbank.co.za |
| Credit Life Insurance | 0860 123 999 | sbib.creditlife@standardbank.co.za |
| SBIB-MDR: personal accident and hospital cash plans | 0860 123 999 | sbibmdr@standardbank.co.za |
| Personal accident claims | 0860 123 444 | silmdrclaims@standardbank.co.za |
| FuneralPlan services | 0860 123 999 | assurancedivisionadmin@standardbank.co.za |
| Debt Care and Relief | 0860 111 400 | debtcarecentre@standardbank.co.za |
| General complaints | 0860 101 101 | complaint.resolutioncentre@standardbank.co.za |
| Fraud reporting line | 0800 222 050, or 010 824 2090 from outside South Africa |
| Head office address | 4 Ellis Street, Constantia Kloof, Roodepoort, 1709 |
| Postal address | PO Box 31435, Braamfontein, 2017 |
Matching the request to the right mailbox first keeps a query from being passed between call centre departments. The general call centre on 0860 123 999 is available during standard South African business hours, and email leaves a written record of every policy change or claim.
SBIB-MDR debit order: policy papers and what MDR means
An “SBIB-MDR” debit order on a Standard Bank statement is serviced through the mailbox Standard Bank lists for its personal accident and hospital cash plans: sbibmdr@standardbank.co.za, telephone 0860 123 999. Standard Bank does not publish what the “MDR” code itself stands for. To get your SBIB-MDR policy papers, email sbibmdr@standardbank.co.za or call 0860 123 999 with your ID number and the MDR reference shown on your statement. Personal accident claims go to 0860 123 444 or silmdrclaims@standardbank.co.za. To stop the debit order, use the Standard Bank Banking App (Manage, then Debit orders, then Stop a debit order) or Internet Banking.
What is SBIB MOBI on a bank statement?
Standard Bank does not publish what the “SBIB MOBI” or “SBIB MOBI FUN” statement descriptions mean. SBIB is Standard Bank’s insurance broker, and The Standard Bank of South Africa sells SBIB policies as its juristic representative, including the Flexible Funeral Plan sold through the Banking App. The only way to confirm what an SBIB MOBI FUN deduction is, is to quote the reference. To identify an SBIB MOBI debit order, call SBIB on 0860 123 999 with the reference printed after the description, and stop it in the Banking App under Manage, then Debit orders, if you did not authorise it. Note the description exactly as your statement prints it, because the reference digits after it are what the agent needs to find the policy.
SBIB funeral cover
For SBIB FuneralPlan services, call 0860 123 999 or email assurancedivisionadmin@standardbank.co.za. Funeral claim documents go to funeralclaimsdocuments@standardbank.co.za.
Self-service through the Banking App, Internet Banking and WhatsApp
For existing Standard Bank clients, the digital channels reach SBIB policy information without a call, and the Banking App doubles as the place to stop an unauthorised debit order.
- Standard Bank Internet Banking: log into your profile at standardbank.co.za, open the Insurance tab, and view active policies linked to your profile.
- Standard Bank Banking App: download policy certificates, tax statements and policy schedules without waiting in a call centre queue, check policy statuses, view debit order histories, and stop a debit order under Manage, then Debit orders.
- Official WhatsApp Banking: Standard Bank offers verified WhatsApp assistance for banking and insurance queries. Look for the green verified badge on WhatsApp before sharing your identity number or policy information.
- Online quote engine: the official Standard Bank insurance page runs automated quotes for vehicle, home or personal cover, which suits a new quote better than the call centre queue.
Complaints about SBIB service
Contact the Standard Bank Customer Resolution Centre on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za, and keep the reference number it gives you along with copies of all written emails and their dates. Allow up to 6 weeks for SBIB to investigate and deliver an official final response letter. Quote that reference number in every later call or email about the same matter, because it is what ties the correspondence together.
Suspected fraud or an unknown debit order
If you suspect fraudulent activity or notice an unknown debit order on your account under SBIB, report it immediately to Standard Bank Fraud Support on the fraud line 0800 222 050, or 010 824 2090 from outside South Africa. SBIB customer service representatives will never ask for your One-Time PIN (OTP), Internet Banking password, or card PIN over the phone or via email, so a caller who asks for any of those is not them. Share banking details, identity numbers or policy changes only after the number has been checked against official Standard Bank statutory disclosure documents or the main online portal.
What to have ready when you contact SBIB
- A valid South African ID number or passport number.
- Your SBIB policy number or Standard Bank main account number.
- Bank statements or payment receipts showing the debit order deductions you are querying.
- For claims: incident dates, police case numbers for theft or accident, and photos of damaged property.
- Dates and reference numbers from any prior phone calls or email exchanges.
Company registration is 1978/002640/07, and the verified web portal is www.standardbank.co.za. Third-party directories and social media groups frequently publish outdated telephone numbers or fraudulent contact channels, so verify contact numbers against official Standard Bank statutory disclosure documents or the main online portal before sharing banking details, identity numbers, or authorising policy changes. For other financial services providers, see the Financial Services Contact Pages, Alexander Forbes Contact Details, Allan Gray Contact Details, Bayport Contact Details and Afiswitch Contact Details.
Frequently asked questions
What is the SBIB contact number?
SBIB’s number for sales, services and credit life is 0860 123 999. Personal accident claims go to 0860 123 444 and complaints to 0860 101 101.
How do I get SBIB-MDR policy papers from Standard Bank?
Email sbibmdr@standardbank.co.za or call 0860 123 999 with your ID number and the MDR reference shown on your statement.
What is SBIB MOBI on my statement?
Standard Bank does not publish what “SBIB MOBI” means. Call SBIB on 0860 123 999 with the reference shown after the description, and stop it in the Banking App under Manage, then Debit orders, if you did not authorise it.
How do I claim on SBIB funeral cover?
Call 0860 123 999 and send claim documents to funeralclaimsdocuments@standardbank.co.za.
What information should I prepare before contacting SBIB?
Have your South African ID number, SBIB policy number or Standard Bank account number, bank statements for debit order queries, and any previous claim or reference numbers ready.
Is SBIB reachable by phone, email or WhatsApp?
Yes. Phone 0860 123 999, email sbibservices@standardbank.co.za, or use the Standard Bank Banking App and its verified WhatsApp channel, which carries the green verified badge.
Sources
- Standard Bank, Contact us details (standardbank.co.za/southafrica/personal/contact-us/contact-us-details), read 26 September 2026.
- Standard Bank, Contact us (standardbank.co.za/southafrica/personal/contact-us), read 26 September 2026.
- Standard Bank, SBIB statutory disclosure, Flexible Funeral Plan (standardbank.co.za/SBGMobileApp/termsandconditions/flexiblefuneralplan/statutorydisclosure), read 26 September 2026.
- Standard Bank, How to stop debit orders (standardbank.co.za/southafrica/personal/learn/how-to-stop-debit-orders), read 26 September 2026.