Banking & Finance · Contact details
FinChoice Contact Details
The FinChoice contact number is 0861 346 246, the FinChoice customer care line, open Monday to Friday from 07:30 to 18:00, Saturdays and public holidays from 08:00 to 14:00, and closed on Sundays. You can also create a support ticket at support.finchoice.co.za, and FinChoice says it will get back to you within 24 hours. Loan documents can be sent on WhatsApp to 063 482 7799 or by email to docs@finchoice.com. Your FinChoice account is managed on www.finchoice.mobi, the FinChoice mobi site. Every detail below was read from finchoice.co.za, the FinChoice help centre and FinChoice’s published policy documents on 16 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Customer care | 0861 346 246 |
| Customer care hours | Mon to Fri 07:30 to 18:00; Sat and public holidays 08:00 to 14:00; Sun closed |
| Support ticket (reply within 24 hours) | support.finchoice.co.za |
| Send documents | WhatsApp 063 482 7799; email docs@finchoice.com; or upload on finchoice.mobi |
| Account, settlement quote, paid-up letter | www.finchoice.mobi |
| Paid-up letter if your account is with the legal team | legal@finchoice.com |
| Insurance claims | info@finchoice.com, 0861 346 246, fax 021 680 8260 |
| Insurance complaints | insurance.complaints@finchoice.co.za |
| Privacy and PAIA requests | popi@finchoice.co.za, +27 21 680 1000 |
| Postal address | Private Bag X150, Claremont, Cape Town, 7735 |
| Physical address | 78 Main Road, Wynberg, Western Cape, 7800 |
FinChoice contact number in South Africa
FinChoice’s Contact Us page lists one customer care number, 0861 346 246, with the operating hours above. FinChoice is open on public holidays, on the same hours as Saturday. The same number appears in FinChoice’s insurance claims and complaints documents, and in its help centre article about loans ceded to a new credit provider, which says that change does not affect how you contact FinChoice. FinChoice’s PAIA manual gives +27 21 680 1000 as the telephone number for its Wynberg office. Outside customer care hours, create a support ticket or use the Customer Zone help articles at support.finchoice.co.za.
FinChoice mobi contact details and self-service
www.finchoice.mobi is where you log in to your FinChoice account, using your mobile number and password; registration is free. According to FinChoice’s help centre, on finchoice.mobi you can apply for funeral cover and accident cover, use Scan to Pay, check your application status, request a settlement quote and manage your FinChoice products. To get a settlement quote, log in, tap “Request settlement quote”, enter the settlement date and reason, and confirm your email address; the quote is emailed to you. For a paid-up letter, log in, tap “Active Loans” and then “Download paid-up letter”, and open the PDF with your 13-digit ID number. If your account was handed over to FinChoice’s legal team, you cannot download the letter and must request it from legal@finchoice.com.
FinChoice’s kwikserve USSD service, *120*1048# and the paid *130*1048#, ended on 10 April 2026. FinChoice says your products and credit record are not affected, and you now access them on finchoice.mobi.
How to send your documents to FinChoice
- WhatsApp: save 063 482 7799 as “Finchoice”, start a chat, attach a photo of your bank statement or payslip with your income details visible, and put your ID number in the caption.
- Email: send the documents to docs@finchoice.com with your ID number in the subject line.
- Mobi site: on www.finchoice.mobi, choose “Upload your documents”, enter your SA ID and upload the file.
FinChoice says a bank stamp is not required on bank statements. Customers who bank with FNB or Capitec can also send documents through their banking app, following FinChoice’s help centre guide.
FinChoice insurance claims and complaints
FinChoice’s insurance products, such as funeral cover, are underwritten by Guardrisk Life Limited. FinChoice’s claims procedure says all claims can be submitted to info@finchoice.com, 0861 346 246, fax 021 680 8260, or Private Bag X150, Claremont, Cape Town, 7735. Insurance complaints can be made by phone on 0861 346 246 or in writing to insurance.complaints@finchoice.co.za. You can also complain to the insurer, Guardrisk Life, on 011 669 1000 or info@guardrisk.co.za. If the complaint is not resolved, the National Financial Ombud Scheme is on 0860 800 900 or info@nfosa.co.za.
Who is FinChoice?
FinChoice offers loans, insurance and MobiMoney. FinChoice Africa Ltd is a registered credit provider (NCRCP 8162) and authorised financial services provider (FSP 46962), and FinChoice SA (Pty) Ltd is an authorised financial services provider (FSP 52725). FinChoice’s help centre says loans ceded from 1 June 2026 show a new credit provider, FinChoice Finance (Pty) Ltd, NCRCP23514, but your repayments, terms and the way you contact FinChoice stay the same. FinChoice is part of the group that includes HomeChoice, and its site links to Weaver Fintech for investor information.
Sources
- FinChoice Contact Us page, finchoice.co.za/contact-us, read 16 September 2026
- FinChoice help centre articles on sending documents, settlement quotes, paid-up letters, kwikserve and the new NCRCP, finchoice.freshdesk.com, read 16 September 2026
- FinChoice Insurance Claims Procedure, Insurance Complaints Management framework and PAIA Manual 2025, linked from finchoice.co.za, read 16 September 2026