Retail · Contact details
homechoice Contact Details
homechoice’s contact details are the call centre on 0861 466 324 (or +27 21 680 1300 from outside South Africa), the WhatsApp self-service line on 072 123 4871, and email to contact@homechoice.co.za. The head office switchboard in Wynberg is 021 680 1000. Call centre hours are Monday to Friday 08:00 to 19:00, Saturday 08:00 to 13:00, and public holidays 08:00 to 15:00 except Good Friday and Christmas Day. These details were read on homechoice.co.za on 23 September 2026.
homechoice contact numbers and email
| Telephone, orders and enquiries | 0861 466 324 |
|---|---|
| From outside South Africa | +27 21 680 1300 |
| WhatsApp self-service | 072 123 4871 |
| contact@homechoice.co.za | |
| Fax, orders | 0220 650 100 |
| Head office switchboard (landline), Wynberg | 021 680 1000 |
| Physical address | HomeChoice (Pty) Ltd, 78 Main Road, Wynberg, Cape Town, 7800 |
| Postal address | HomeChoice (Pty) Ltd, Private Bag X123, Claremont, 7735 |
| Website | homechoice.co.za |
One number covers both ordering and account queries. homechoice does not publish a separate orders line, a separate accounts line or a separate claims line.
homechoice prints the same number as 0861 466 324 in its footer and as 086 146 6324 on its contact page. The digits are identical and both dial the same line, so either spacing works. The fax number on the contact page, 0220 650 100, is published in an unusual format for a South African number, so if a fax matters to you, confirm it on the call before sending anything. The old /contact-us address on the site now returns a page-no-longer-available notice; the live contact address is /contact-me.
homechoice customer service hours
| Monday to Friday | 08:00 to 19:00 |
|---|---|
| Saturday | 08:00 to 13:00 |
| Public holidays | 08:00 to 15:00, except Good Friday and Christmas Day |
| Sunday | Closed |
The call centre works public holidays, which is unusual for a retailer, but it closes entirely on Good Friday and Christmas Day. Sunday is not staffed at all, so a Sunday query has to go through WhatsApp or email.
The homechoice call-back form
Rather than holding, you can ask homechoice to call you. The form at homechoice.co.za/contact-me takes a cellphone number and an ID number, and you choose whether you want to place an order or ask a question.
Read the consent line before you submit it. homechoice states that clicking the button gives it permission to check your credit score with the credit bureau, which is not what most people expect from a call-back request.
The form also accepts Botswana, Lesotho, Namibia, Eswatini and Zambia numbers, so the retailer takes call-back requests from those countries as well.
homechoice WhatsApp number
The WhatsApp self-service line is 072 123 4871. It answers outside call-centre hours, does not queue, and handles straightforward account balance and payment questions, so it is the quickest route on a Sunday or late in the evening. For anything the WhatsApp service cannot settle, call 0861 466 324 during call-centre hours.
homechoice showrooms
homechoice runs showrooms in all nine provinces, listed by province at homechoice.co.za/showroom. You can place, collect and return orders at them.
Almost none of them publishes its own telephone number. The store cards mostly print “Call us” followed by the national number, 0861 466 324. The exception found was Rustenburg Mall, which lists 021 680 1037, a Cape Town number rather than a local one.
Typical showroom hours are Monday to Friday 09:00 to 18:00, Saturday 09:00 to 17:00 and Sunday and public holidays 09:00 to 15:00, but individual stores vary, so check the province page for the one you plan to visit.
homechoice head office and legal department
HomeChoice (Pty) Ltd, registration 1985/002759/07, is an authorised financial services provider under FSP48448 and a registered credit provider under NCRCP454. It sells homeware on credit as well as for cash. The head office is at 78 Main Road, Wynberg, Cape Town, 7800, and the switchboard landline is 021 680 1000.
homechoice does not publish a separate legal department number or email address. Its parent group, Weaver Fintech, lists HomeChoice (Pty) Ltd at the Wynberg address with the 021 680 1000 switchboard (+27 21 680 1000). Use that switchboard or write to the Wynberg address for legal matters, and use 0861 466 324 or contact@homechoice.co.za for account and order queries.
Loans are a separate business, FinChoice, on its own site. A loan query is not a homechoice retail query and the call centre will point you there. Customer account insurance and its claims route are set out on the insurance pages of the site, and homechoice publishes a complaints management framework as a PDF alongside them.
Before you call
Have your account number or ID number and, for a delivery query, the order number. The account is keyed on your ID, which is also what the call-back form asks for.
Proof of income documents are uploaded on the site rather than emailed, through the My Documents section of your account.
Frequently asked questions
What is the homechoice contact number?
The call centre is 0861 466 324, or +27 21 680 1300 from outside South Africa. One number covers both orders and account queries.
What is the homechoice WhatsApp number?
072 123 4871 is the WhatsApp self-service line. It works outside call-centre hours, does not queue, and handles account balance and payment questions.
What is the homechoice customer service email address?
contact@homechoice.co.za is the email address for queries. Proof of income documents, however, are uploaded through the My Documents section of your account rather than emailed.
What are homechoice’s working hours?
The call centre is open Monday to Friday 08:00 to 19:00, Saturday 08:00 to 13:00, and public holidays 08:00 to 15:00 except Good Friday and Christmas Day. It is closed on Sunday, when WhatsApp and email are the routes.
What are homechoice’s banking details?
The contact channels homechoice publishes are telephone, WhatsApp, email, fax and its Wynberg addresses. For a payment question on your account, use WhatsApp on 072 123 4871 or call 0861 466 324 during call-centre hours.
Does homechoice have a legal department contact?
No separate legal line or mailbox is published. Use the Wynberg head office switchboard on 021 680 1000 or write to 78 Main Road, Wynberg, Cape Town, 7800.
Sources
- homechoice contact page, homechoice.co.za/contact-me, telephone numbers, email, fax, business hours, physical and postal addresses and the call-back form (read 23 September 2026)
- homechoice site footer, homechoice.co.za, the WhatsApp self-service number, company registration, FSP and NCR numbers and the Wynberg address (read 23 September 2026)
- homechoice showroom pages, homechoice.co.za/showroom, provincial store listings, their hours and the numbers printed on the store cards (read 23 September 2026)
- Weaver Fintech contact page, weaverfintech.com/contact, HomeChoice (Pty) Ltd head office address and switchboard (read 25 September 2026)