Sector hub · 459 contact pages

Retail Contact Details

Updated 6 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

South African retail covers major clothing, grocery, furniture, electronics and online stores, each with its own customer service, account, complaints and store-specific contact routes. Whatever the query is about, the right page is the one for that retailer: a store question goes to the store’s page, an account question to the account enquiries page and a complaint to the retailer’s own complaint route first. This hub does not list phone numbers directly. Each linked page carries the verified contact route for that specific retailer.

Most requested retail pages

Browse by contact need

Groceries and supermarkets: Shoprite, Shoprite head office, Spar head office, Makro, Game, Builders.

Clothing and fashion retailers: Woolworths, Truworths, Mr Price, Ackermans, PEP, Edgars, Foschini, Jet, Markham.

Account, credit and store card queries: Ackermans account enquiries, PEP account, Homechoice account enquiry, Miladys account, TFG Money account.

Online and furniture retailers: Takealot, Amazon, Shein, Homechoice, Lewis Stores, Russells, OK Furniture.

Retail complaints, accounts and paying what you owe

Raise a complaint with the retailer directly first and keep proof of purchase, reference numbers and any written correspondence. If a retailer does not resolve a consumer complaint, you can escalate to the National Consumer Commission or the relevant industry ombud, such as the Motor Industry Ombudsman for vehicle-related retail. For unresolved credit or store account disputes, the National Credit Regulator oversees credit providers registered in South Africa. An account or store card payment is made with the retailer that issued the account, on the account enquiries page linked above for that brand.

Verifying a retail contact before you engage

Fake online stores and delivery scam messages are common around South African retailers. Only enter payment details on a retailer’s own official website or app, and be cautious of unsolicited SMS or WhatsApp links claiming to be about a delivery, refund or account issue.

Frequently asked questions

Which retail page should I use first?

Go directly to the specific retailer’s contact page for your query, such as an account, store or complaints page.

How do I query my store account or credit balance?

Use the specific retailer’s account enquiries page, such as Ackermans account enquiries or Homechoice account enquiry.

How do I pay my retail account?

Pay with the retailer that issued the account, on its account enquiries page. Accounts listed on this hub include Ackermans account enquiries, the PEP account, the Homechoice account enquiry, the Miladys account and the TFG Money account.

What if a retailer does not resolve my complaint?

Escalate to the National Consumer Commission or the relevant industry ombud once you have given the retailer a fair chance to respond.

All Retail contact pages

459 retail pages on ContactDetails.co.za. Choose a letter to see that part of the directory.